Marketing 2.01-2.03
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customer service-pre sale
Product knowledge
Utility
A role of selling
Internal factors
Affect selling policies of a business
Service Policies
Control expenses
Customer service-post sale
Follow up
Good relationships with existing customers
Live up to their promises
policies and procedures
New personnel regulations
Selling policies
Standardize sales and the selling process
Employee handbook
The use of company property
Successful sales people
features and benefits
