Marketing Seminar

अब Quizwiz के साथ अपने होमवर्क और परीक्षाओं को एस करें!

a group has achieved synergy when ___

The total output exceeds the sum of individual contributions

a distinguishing characteristic of a workplace team is that the team is assigned ____

a leader who exercised considerable control of the group

to be an effective listener, a person should ____

accept the sender's figure of speech

with respect to taking medical or legal calls in the office on your cell phone

advise work associates in advance that you might be receiving such a call

an universal training need refers to ____

an area for skill improvement shared by most people

a study indicated that when a team takes the time to debate the issues, ____

an optimal decision is more likely to be reached

With a true team, the skills of members

are complementary

bruce, a manufacturing supervisor, sends a mixed message to his group member when he ____

arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness

jennifer has high self esteem. when her human relations professor tells her that she needs major improvement in her presentation skills, Jennifer is likely to ____

ask for advice about improving her presentation skills

charlie is applying the model for improving interpersonal skills to become a better listener. he assesses reality by _____

asking a few people how good his listening skills are right now

your manager discusses your job performance with you. she says, "could you summarize for me what i've told you?" your anger is attempting to overcome communication barriers by the method of ____

asking for feedback

a key part of empathy is to imagine yourself placed in another person's role, and then ____

assume the viewpoints and emotions of that individual

Priscilla wants to raise her self esteem. a good formula for her would be to ______

attain genuine accomplishments, then receive recognition for them

you know that you are using the political decision model during group decision making when you ____

attempt to satisfy your own interests

when in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to ____

avoid using your cell phone for calls or text messaging

self esteem tends to develop

based on our interactions with people, events, and things

ben is the supervisor of a group of commercial debt collectors who have high collective efficacy. we can therefore anticipate that Ben's group will ____

be confident when faced with a tough collection problem

a recommended way of increasing self esteem is to ____

become aware of your strengths and accomplishments

lily has developed extremely high self esteem, therefore running the risk of ____

becoming narcissistic

a competency related to soft skills is _____

being able to accurately interpret other people's emotions

an advantage of group problem solving is that it often leads to ____

better acceptance of the decision

a major contributor to the team worker role is to ____

build relationships within the group

a major problem with sending instant messages to people is that the message ____

can be quite distributive to the other person

bragging about yourself on social media sites, apparently _____

can increase your self esteem

to help overcome communication barriers, after you receive a message, ____

check for the feelings related to the message

chuck occupies the coordinator role in a group, so he is likely to ____

clarify goals and promote decision making

the decision making step in which the group comes to agreement on the nature of the problem is called ____

clarify the problem

interpersonal skills are quite important because they enable you to ____

connect with other people leading to business success

a most likely sign of dependence on a smartphone is ____

continuous holding of the phone even when not in use

the purpose of nonverbal communication is to ____

convey the feeling behind the message

which one of the following has been identified as a powerful on the job learning experience?

dealing with problem employees

louise has some very bad news to deliver to a work associate, so she should ___

deliver the message in person

a study showed that disagreeing about major issues can lead to positive outcomes for the group when the ____

dissenters feel they have the freedom to express doubt

during decision making, a blind spot will often lead to ____

distorted vision and impaired judgment

a widely accepted suggestion for enchanting the effectiveness of brainstorming is for the group to be composed of ___

diverse members

melissa takes an advocacy approach to group decision making. during a problem solving meeting she is likely to ____

do whatever she can to get her alternative selected by the group

supervisor barney often consults his iPhone while coaching people in his department. most employees are likely to think that barney ____

does not think they are very important

the two dimensions of using interpersonal communication to build relationships are ____

dominant-subordinate, and cold-warm

the purpose of the developmental need inventory is to identify needs for development and ____

draw action plans for bringing about needed change

bryce has very low self esteem. as a negative consequence he is likely to _____

envy too many people he knows personally or reads about

the least useful of the following for communication persuasively is to _____

establish goals as you go along in your presentation

which one of the following is not a specific competency related to soft skills?

examine a person's internet history to look for credit problems

Gus has low self-esteem. As a child he was probably

expected to be perfect all the time.

a study of the communication patterns of members of a productive team revealed that ____

face to face communication was the most valuable for team purposes

The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is ____

facial expressions

with respect to the harassment of coworkers, information technology has ____

facilitated the process

which of the following characteristics of a message is the least likely to encounter barriers?

factual

a low self monitor is more likely to engage in organizational citizenship behavior than would a high self monitor

false

a person with a high degree of optimism is likely to experience low job satisfaction because he or she tends to have unrealistic expectations

false

the personality trait of openness relates primarily to how eagerly a person enters into relationships with other people

false

workers who engage in frequent organizational citizenship behavior appear to be more concerned about the present than the long term good of the organization

false

norman suffers from nomophobia, and is therefore likely to _____

feel anxious when he is not using or touching his smartphone

most people who know samantha well perceive her to be quite rude. samantha is most likely to work on becoming less rude when she ___

feels that her rudeness is hurting her relationships with people

a factor that contributes to effective teamwork in business is ____

financial bonuses for high performing teams

group decision making is particularly helpful in ____

gaining acceptance and commitment for a decision

research conducted with problem solving groups indicated that collective intelligence ___

goes beyond the problem solving ability of individual members

two major contributors to political decision making are ____

greed and gluttony

a study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice

had twice the impact of the content of the message

dora, a customer care supervisor, is highly trusted within her company. so when dora sends a spoken or written message to work associates, her message ____

has a good chance of being received as intended

a high self esteem living space is one that ____

honors the person you are

to improve our interpersonal skills, we must first be aware of _____

how we are perceived by people who interact with us

the first step toward change is ____

identification of the problem

Conrad has a specific goal related to his job as a police detective, so he is likely to _____

improve his performance

when sending messages from a mobile device such as a smartphone, it is recommended that you ____

inform the receiver to help explain the reason for your terse message

a trend in business with respect to learning is to ____

integrate formal classroom leading with informal learning

the difference between soft skills and hard skills refers to the distinction between _____

interpersonal and technical skills

from an interpersonal skill standpoint, select a ring tone that might be heard in the office that ____

is close to a conventional ring tone

troy establishes the following goal: "I am going to be a great success in my job next year." The biggest flaw in his goal is that it ____

is not specific enough

a distinguishing characteristic of brainstorming is that participation by group members ____

is spontaneous and unrestrained

a major purpose of feedback in interpersonal communication is to ___

know whether a message has been received and understood

you can tell the group meme we clyde is a social loafer when he ____

let's the other group members do most of his work

which one of the following tactics is most likely to boost the self esteem of Brenna, a woman suffering from low self esteem?

make sure she gets enough sleep and rest, and east's nutritious foods

the concept of an "electronic pet" refers to the idea that ____

many people have a physical attachment to their cell phones

an individual's developmental need ____

might also be an universal training need

the need for leadership skills has increased in the modern organization because _____

more people are required to exercise leadership at least part of the time

a major challenger in developing good listening skills is that _____

most people process information more quickly than most people speak

if you have to take a cell phone call while interacting with a work associates it is recommended that you ___

move about 15 feet away to take the call

a potential disadvantage of groups in organizations is that they ____

often breed conformity in thinking and behavior

research evidence suggests that one reason many people are hesitant to speak up when part of a group is that if we think that ___

others in the group are smarter, our problem solving ability is suppressed a little

which one of the following is not a recommended technique participating in a webcam interview?

place a bright light behind your back

brandy and melissa are warm acquaintances, so when they communicate they ____

presume a relationship of equals

the person who does not listen actively often has to _____

pretend to have been paying attention

when a large number of workers in the same organization have high self esteem, the company is likely to _____

prosper because so many of the workers function well

defensive communication often occurs because the receiver is attempting to ___

protect his or her self esteem

multitasking in the presence of another person or persons can result in a positive display of interpersonal skills when the ___

purpose of the multitasking is to engage in joint problem solving

according to social science research, Maria is likely to enhance her self esteem if she first ____

pursues a goal then achieves the goal

ashley, a customer service supervisor, has high self efficacy. she is therefore more likely to think that her goal of becoming a CEO is ______

realistic

Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her

self-esteem

your inner critic lowers your self esteem by ____

sending you negative messages about your capabilities

a recommended way of demonstrating positive interpersonal skills through social networking is to ____

show loyalty by making gracious comments about your employer

suzy often occupies the creative problem solver role in a group, so she emphasizes ___

solving difficult problems

Groupthink takes place because group members

strive extra hard to achieve consensus

to boost his self esteem, sam wants to practice self nurturing, so he should _____

take good care of himself mentally and physically

one of the conditions for overcoming the potential disadvantages of a group or team is for ____

the assigned task to require collective effort

rafael sends an email insulting the CEO to a coworker in another department. The message is now the property of ___

the company

dissension within the group tends not to lower group performance when ____

the dissenters want to work collaboratively despite their disagreement

albert was reprimanded by his supervisor for displaying on his smartphone during break time, a video of women playing football while wearing lingerie. which one of the following represents the most accurate analysis of this scenario?

the supervisor was correct. the suggestive material on albert's smartphone is not acceptable in the workplace

a point of etiquette to keep in mind when sending email is that ____

the way in which you send a message tells something about you

a major human relations problem noted with multitasking is that it often ____

trivializes the person with whom the multitasking person is dealing

a high self monitoring a person has a strong tendency to tell other people what they want to hear

true

according to the golden personality type profiler, one of the four dichotomies that direct the typical use of perception and judgment by the individual is sensing versus intuition

true

individual differences are behind many differences in job performance

true

pessimistic workers are often productive because they assume that something will go wrong and therefore prepare to prevent unfortunate circumstances

true

quite often it is a combination of personality factors that contribute to job success, rather than one factor alone

true

ted is a higher self monitor than Theresa, so all things being equal, ted is likely to receive higher performance ratings from their manager than does theresa

true

the personality trait most consistently related to job success is conscientiousness

true

the willingness to take risks and pursue thrills on the job is a personality trait that has grown in importance in the high technology era

true

in brainstorming, how should the group handle a seemingly outlandish idea?

welcome it

sara sets the stretch goal of increasing her productivity on evaluating claims forms by 20 percent, meaning that _____

with some concentrated effort she can reach the 20 percent

you know you are a member of a virtual team when your team members ___

work in different locations and communicate electronically with each other

a current trend in helping employees grow and develop is that _____

workers are expected to help coworkers

an example of converting a noun into a verb in relation to twitter, would be ____

"i will twitter you tonight"

a comment from a supervisor that might shut down or limit conversation would be ____

"i've heard that argument many times"

a recommended group size for brainstorming is about how many members?

5 to 7


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