Marketing Seminar
a group has achieved synergy when ___
The total output exceeds the sum of individual contributions
a distinguishing characteristic of a workplace team is that the team is assigned ____
a leader who exercised considerable control of the group
to be an effective listener, a person should ____
accept the sender's figure of speech
with respect to taking medical or legal calls in the office on your cell phone
advise work associates in advance that you might be receiving such a call
an universal training need refers to ____
an area for skill improvement shared by most people
a study indicated that when a team takes the time to debate the issues, ____
an optimal decision is more likely to be reached
With a true team, the skills of members
are complementary
bruce, a manufacturing supervisor, sends a mixed message to his group member when he ____
arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness
jennifer has high self esteem. when her human relations professor tells her that she needs major improvement in her presentation skills, Jennifer is likely to ____
ask for advice about improving her presentation skills
charlie is applying the model for improving interpersonal skills to become a better listener. he assesses reality by _____
asking a few people how good his listening skills are right now
your manager discusses your job performance with you. she says, "could you summarize for me what i've told you?" your anger is attempting to overcome communication barriers by the method of ____
asking for feedback
a key part of empathy is to imagine yourself placed in another person's role, and then ____
assume the viewpoints and emotions of that individual
Priscilla wants to raise her self esteem. a good formula for her would be to ______
attain genuine accomplishments, then receive recognition for them
you know that you are using the political decision model during group decision making when you ____
attempt to satisfy your own interests
when in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to ____
avoid using your cell phone for calls or text messaging
self esteem tends to develop
based on our interactions with people, events, and things
ben is the supervisor of a group of commercial debt collectors who have high collective efficacy. we can therefore anticipate that Ben's group will ____
be confident when faced with a tough collection problem
a recommended way of increasing self esteem is to ____
become aware of your strengths and accomplishments
lily has developed extremely high self esteem, therefore running the risk of ____
becoming narcissistic
a competency related to soft skills is _____
being able to accurately interpret other people's emotions
an advantage of group problem solving is that it often leads to ____
better acceptance of the decision
a major contributor to the team worker role is to ____
build relationships within the group
a major problem with sending instant messages to people is that the message ____
can be quite distributive to the other person
bragging about yourself on social media sites, apparently _____
can increase your self esteem
to help overcome communication barriers, after you receive a message, ____
check for the feelings related to the message
chuck occupies the coordinator role in a group, so he is likely to ____
clarify goals and promote decision making
the decision making step in which the group comes to agreement on the nature of the problem is called ____
clarify the problem
interpersonal skills are quite important because they enable you to ____
connect with other people leading to business success
a most likely sign of dependence on a smartphone is ____
continuous holding of the phone even when not in use
the purpose of nonverbal communication is to ____
convey the feeling behind the message
which one of the following has been identified as a powerful on the job learning experience?
dealing with problem employees
louise has some very bad news to deliver to a work associate, so she should ___
deliver the message in person
a study showed that disagreeing about major issues can lead to positive outcomes for the group when the ____
dissenters feel they have the freedom to express doubt
during decision making, a blind spot will often lead to ____
distorted vision and impaired judgment
a widely accepted suggestion for enchanting the effectiveness of brainstorming is for the group to be composed of ___
diverse members
melissa takes an advocacy approach to group decision making. during a problem solving meeting she is likely to ____
do whatever she can to get her alternative selected by the group
supervisor barney often consults his iPhone while coaching people in his department. most employees are likely to think that barney ____
does not think they are very important
the two dimensions of using interpersonal communication to build relationships are ____
dominant-subordinate, and cold-warm
the purpose of the developmental need inventory is to identify needs for development and ____
draw action plans for bringing about needed change
bryce has very low self esteem. as a negative consequence he is likely to _____
envy too many people he knows personally or reads about
the least useful of the following for communication persuasively is to _____
establish goals as you go along in your presentation
which one of the following is not a specific competency related to soft skills?
examine a person's internet history to look for credit problems
Gus has low self-esteem. As a child he was probably
expected to be perfect all the time.
a study of the communication patterns of members of a productive team revealed that ____
face to face communication was the most valuable for team purposes
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is ____
facial expressions
with respect to the harassment of coworkers, information technology has ____
facilitated the process
which of the following characteristics of a message is the least likely to encounter barriers?
factual
a low self monitor is more likely to engage in organizational citizenship behavior than would a high self monitor
false
a person with a high degree of optimism is likely to experience low job satisfaction because he or she tends to have unrealistic expectations
false
the personality trait of openness relates primarily to how eagerly a person enters into relationships with other people
false
workers who engage in frequent organizational citizenship behavior appear to be more concerned about the present than the long term good of the organization
false
norman suffers from nomophobia, and is therefore likely to _____
feel anxious when he is not using or touching his smartphone
most people who know samantha well perceive her to be quite rude. samantha is most likely to work on becoming less rude when she ___
feels that her rudeness is hurting her relationships with people
a factor that contributes to effective teamwork in business is ____
financial bonuses for high performing teams
group decision making is particularly helpful in ____
gaining acceptance and commitment for a decision
research conducted with problem solving groups indicated that collective intelligence ___
goes beyond the problem solving ability of individual members
two major contributors to political decision making are ____
greed and gluttony
a study of over 100 speeches given by business executives indicated that, in terms of impact, the sound of the speaker's voice
had twice the impact of the content of the message
dora, a customer care supervisor, is highly trusted within her company. so when dora sends a spoken or written message to work associates, her message ____
has a good chance of being received as intended
a high self esteem living space is one that ____
honors the person you are
to improve our interpersonal skills, we must first be aware of _____
how we are perceived by people who interact with us
the first step toward change is ____
identification of the problem
Conrad has a specific goal related to his job as a police detective, so he is likely to _____
improve his performance
when sending messages from a mobile device such as a smartphone, it is recommended that you ____
inform the receiver to help explain the reason for your terse message
a trend in business with respect to learning is to ____
integrate formal classroom leading with informal learning
the difference between soft skills and hard skills refers to the distinction between _____
interpersonal and technical skills
from an interpersonal skill standpoint, select a ring tone that might be heard in the office that ____
is close to a conventional ring tone
troy establishes the following goal: "I am going to be a great success in my job next year." The biggest flaw in his goal is that it ____
is not specific enough
a distinguishing characteristic of brainstorming is that participation by group members ____
is spontaneous and unrestrained
a major purpose of feedback in interpersonal communication is to ___
know whether a message has been received and understood
you can tell the group meme we clyde is a social loafer when he ____
let's the other group members do most of his work
which one of the following tactics is most likely to boost the self esteem of Brenna, a woman suffering from low self esteem?
make sure she gets enough sleep and rest, and east's nutritious foods
the concept of an "electronic pet" refers to the idea that ____
many people have a physical attachment to their cell phones
an individual's developmental need ____
might also be an universal training need
the need for leadership skills has increased in the modern organization because _____
more people are required to exercise leadership at least part of the time
a major challenger in developing good listening skills is that _____
most people process information more quickly than most people speak
if you have to take a cell phone call while interacting with a work associates it is recommended that you ___
move about 15 feet away to take the call
a potential disadvantage of groups in organizations is that they ____
often breed conformity in thinking and behavior
research evidence suggests that one reason many people are hesitant to speak up when part of a group is that if we think that ___
others in the group are smarter, our problem solving ability is suppressed a little
which one of the following is not a recommended technique participating in a webcam interview?
place a bright light behind your back
brandy and melissa are warm acquaintances, so when they communicate they ____
presume a relationship of equals
the person who does not listen actively often has to _____
pretend to have been paying attention
when a large number of workers in the same organization have high self esteem, the company is likely to _____
prosper because so many of the workers function well
defensive communication often occurs because the receiver is attempting to ___
protect his or her self esteem
multitasking in the presence of another person or persons can result in a positive display of interpersonal skills when the ___
purpose of the multitasking is to engage in joint problem solving
according to social science research, Maria is likely to enhance her self esteem if she first ____
pursues a goal then achieves the goal
ashley, a customer service supervisor, has high self efficacy. she is therefore more likely to think that her goal of becoming a CEO is ______
realistic
Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her
self-esteem
your inner critic lowers your self esteem by ____
sending you negative messages about your capabilities
a recommended way of demonstrating positive interpersonal skills through social networking is to ____
show loyalty by making gracious comments about your employer
suzy often occupies the creative problem solver role in a group, so she emphasizes ___
solving difficult problems
Groupthink takes place because group members
strive extra hard to achieve consensus
to boost his self esteem, sam wants to practice self nurturing, so he should _____
take good care of himself mentally and physically
one of the conditions for overcoming the potential disadvantages of a group or team is for ____
the assigned task to require collective effort
rafael sends an email insulting the CEO to a coworker in another department. The message is now the property of ___
the company
dissension within the group tends not to lower group performance when ____
the dissenters want to work collaboratively despite their disagreement
albert was reprimanded by his supervisor for displaying on his smartphone during break time, a video of women playing football while wearing lingerie. which one of the following represents the most accurate analysis of this scenario?
the supervisor was correct. the suggestive material on albert's smartphone is not acceptable in the workplace
a point of etiquette to keep in mind when sending email is that ____
the way in which you send a message tells something about you
a major human relations problem noted with multitasking is that it often ____
trivializes the person with whom the multitasking person is dealing
a high self monitoring a person has a strong tendency to tell other people what they want to hear
true
according to the golden personality type profiler, one of the four dichotomies that direct the typical use of perception and judgment by the individual is sensing versus intuition
true
individual differences are behind many differences in job performance
true
pessimistic workers are often productive because they assume that something will go wrong and therefore prepare to prevent unfortunate circumstances
true
quite often it is a combination of personality factors that contribute to job success, rather than one factor alone
true
ted is a higher self monitor than Theresa, so all things being equal, ted is likely to receive higher performance ratings from their manager than does theresa
true
the personality trait most consistently related to job success is conscientiousness
true
the willingness to take risks and pursue thrills on the job is a personality trait that has grown in importance in the high technology era
true
in brainstorming, how should the group handle a seemingly outlandish idea?
welcome it
sara sets the stretch goal of increasing her productivity on evaluating claims forms by 20 percent, meaning that _____
with some concentrated effort she can reach the 20 percent
you know you are a member of a virtual team when your team members ___
work in different locations and communicate electronically with each other
a current trend in helping employees grow and develop is that _____
workers are expected to help coworkers
an example of converting a noun into a verb in relation to twitter, would be ____
"i will twitter you tonight"
a comment from a supervisor that might shut down or limit conversation would be ____
"i've heard that argument many times"
a recommended group size for brainstorming is about how many members?
5 to 7
