Merchandising, crematory, cemetery practice questions

If a non-service connected veteran dies, the VA will provide the following if the veteran is buried in a VA National Cemetery: $700.00 $300.00 Flag Headstone

$300.00 Flag Headstone

If you have a 20 gauge steel casket, the steel used in the constructions is how thick? 3/4 of an inch 1/2 of an inch 1/20 of an inch 2 inches thick

1/20 of an inch

A block of wood one inch square and 2 3/4 inches long can support a weight of approximately ____. 500 pounds 50 pounds 7 tons 10, 000 pounds

10,000 pounds

Infant caskets generally begin at a length of: 18 inches - 2 feet 3 feet 4 feet 5 feet

18 inches - 2 feet

A container for cremated remains needs to have a minimum volume of not less than ___ . 100 cubic feet 1 cubic feet 200 cubic inches 400 cubic inches

200 cubic inches

A metal casket is generally considered to have a standard inside width of: 22 inches 23 inches 24 inches 25 inches

23 inches (adult metal casket 28" L x 23" W)

If the family of deceased veteran has applied for a government supplied marker, which of the following are not true? l. Marker supplied at no expense to the family 2. Government will pay shipping expenses of the marker 3. Government will install the marker at no expense to the family 4. Family can receive multiple copies of the marker

3. Government will install the marker at no expense to the family 4. Family can receive multiple copies of the marker

Copper caskets are generally found in a thickness of: 32 ounce 16 gauge 20 gauge 22 ounce

32oz

A plastic material that is used in the construction of linings for burial vaults that is also used in the construction of professional football helmets is: Polyethylene Polystyrene ABS CBS

ABS

A casket that is free of any metal components and blessed by a Rabbi is called _________. Moses Esau Aaron Ramses

Aaron

A container consisting of a wooden tray with a cardboard covering for the casket that is used for shipping a casketed remains by air is called a/an: Ziegler case Combination case Alternative container Air tray

Air tray

In terms of outer burial containers, this type of container has a base placed in the bottom of the grave and a dome that is placed over the base and the casket itself. This type of container "seals" and is called which of the following? Top-Seal Air-Seal Double-Seal Grave liner

Air-Seal

Which of the following are true in terms of the Cremation Authorization Form? All who share in the same degree of kinship must sign Only the coroner needs to sign Lists any medical implants in the deceased Directions for post-cremation distributions of the remains

All who share in the same degree of kinship must sign Lists any medical implants in the deceased Directions for post-cremation distributions of the remains

An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior, which is designed for the encasement of human remains and which is made of fiberboard, pressed wood or composition materials (with or without an outside covering) or like materials is called a/an: Alternative container Ziegler case Combination case Transfer container

Alternative container

A burial flag from the Veterans Administration is applied for: After the funeral is conducted At need In bulk so that flags can be stored for future use At the nearest military base

At need

All of the following are accepted methods of merchandise display EXCEPT: Actual merchandise Manufacturer's catalogs Billboards Computers

Billboards

A unit of measure that is equal to a piece of lumber one foot square and one inch thick is referred to as a/an: Cord Stick Core square Board foot

Board foot

An alloy of copper, tin and sometimes zinc is referred to as: Tungsten Aluminum Bronze Chromium

Bronze

If a funeral home/crematory has cremated remains that have gone unclaimed, what might be done with the cremated remains after 60 days? Buried or scattered Sent to last known address of the family Returned to the deceased's church Given to a mortuary school

Buried or scattered

A family you are serving requests two flags for the deceased veteran. The family tells you that they would like to have one flag for the son and one for the daughter of the deceased. Knowing that the VA will only supply one flag to the family, how might you go about securing the family's request? Contact a local veterans group to see if they have spare flags Tell the family that only one flag is allowed for the spouse or oldest adult child Tell the family to share the flag for six months at a time File two Burial Flag applications at the post office

Contact a local veterans group to see if they have spare flags

Your funeral home receives legal notification that a family is intending to bring a lawsuit for disposing of the cremated remains of their grandmother. After researching the family file, you discover the family never came to claim the cremated remains. Based upon this information, what documentation should you be able to supply to your legal counsel to answer this matter? Copies of letters sent to the family Copies of returned certified mail receipts Copy of death certificate Copy of obituary notice

Copies of letters sent to the family Copies of returned certified mail receipts

A malleable, ductile element that has a reddish, brown color is called: Lead Copper Bronze Stainless steel

Copper

Which of the following is a best case practice for sending cremated remains via the postal service: Cremated remains well-packed in shipping box Use of Certified/Registered mail Use of standard delivery mail Shipping remains in envelope

Cremated remains well-packed in shipping box Use of Certified/Registered mail

The reduction of a dead human body to inorganic bone fragments by intense heat in specifically designed retort or chamber defines the following according to the ABFSE: Promessa Alkaline Hydrolysis Cremation Entombment

Cremation

Which of the following should be listed on the Cremation Authorization? Maximum temperature the crematory can reach Description of the cremation process Description of the loading process for the crematorium Maximum weight limit of the crematorium

Description of the cremation process

If someone is travelling with cremated remains on an airplane, which of the following are true? Documentation needed from funeral home/crematory TSA will open and inspect the container holding the cremated remains Container holding the cremated remains must go into the cargo hold of the airplane Container holding the cremated remains must be able to go through an X-Ray machine

Documentation needed from funeral home/crematory Container holding the cremated remains must be able to go through an X-Ray machine

A type of display in the selection room that groups several types of caskets together is called a _________ group. Educational Group Demonstration Group Discussion Group None of the above

Educational Group

A casket in which the corners are curved like part of a circle so as to make a turn or partial circuit to the other side or end is called a/an: Square corner casket Ellipse casket Octagon casket Round corner casket

Ellipse casket

A closing mechanism that consists of a screw bar at the foot end of the casket which, when turned slides a locking bar along the length of the casket effectively closing the casket is called a/an: End lock Side lock Lever lock Screw lock

End lock

An inscription placed on a monument to commemorate the deeds or qualities of the departed is called what? Cenotaph Eulogy Epitaph Memorial

Epitaph

A small headstone that is set with its top level with the surrounding terrain is called a/an: Bevel top marker Flush marker Slant marker Upright marker

Flush marker

In this type of merchandising display, only a portion of the casket is seen by the purchaser. Full-size unit Fractional unit Miniature unit Lithograph book

Fractional unit

Before showing a client family funeral merchandise, what should they have been presented with? General Price List Casket Price List General & Casket Price Lists None of the above

General & Casket Price Lists

A strip of metal, plastic or cloth that is attached to the inside of the cap panel, covering the area where the puffing is anchored is called the: Roll Cove Gimp Extendover

Gimp

All of the following are accepted items to place a casket on for display purposes EXCEPT: Church Truck Casket Bier Hand Truck Casket Display Stand

Hand Truck

A casket that is sealed by the cap and the body of the casket being welded or soldered together is called: Gasketed Hermetically sealed Chemically sealed Pneumatically sealed

Hermetically sealed

Airtight; impervious to external influence; completely sealed by fusion or soldering defines which of the following, and which type of container might you see this used: Herricitcally sealed; Zigler case Hermetically sealed; Zigler case Rubber gasketing; Zigler case Rubber casketing; Transfer case

Hermetically sealed; Zigler case

Where in the cemetery might one commonly find a niche? In a block-platted area Inside a mausoleum Inside a lawn crypt In the Scattering Garden

Inside a mausoleum

Made by uniting superimposed layers of different materials defines which of the following, and which type of container are you most likely to see this process used: Laminates; Wood-based caskets Hammertone finish; Wood-based caskets Laminates; Metal caskets Laminates; Shipping tray

Laminates; Wood-based caskets

"A grave space for two or more persons may be buried in grave liners which have been stacked on top of one another." defines: Gardens Section Lawn Crypt Mausoleum

Lawn Crypt

If the family of the deceased cannot make a positive identification in person, what options might the funeral home utilize to secure positive identification? Use of photo of deceased at the funeral home Look for identifying scars or tattoos (as directed by the next-of-kin) Use of family photo prior to death Medical examiner will identify the deceased

Look for identifying scars or tattoos (as directed by the next-of-kin)

In terms of cemetery platting/mapping, which area of the cemetery is the largest? Grave Section Lot Block

Lot

You are meeting with a family who has decided upon cremation for their mother. In gathering information, you learn that there are two sons, both of which are present for the arrangements conference. You obtain all the needed paperwork, and proceed with the cremation. A few months after the creamtion, you are notified that there in fact was a third son of the deceased who did not agree to the cremation. Even though you are threatened with a potential lawsuit, what justification can you make to support the conclusion that you can not be sued? Majority rules (two sons agreed) One son had normal Power of Attorney You relied upon the family for facts; omission of facts are not your responsibility The deceased desired cremation

Majority rules (two sons agreed)

Why would the Cremation Authorization Form be concerned with the date and time of death for the decedent? To make for certain that the deceased died within the jurisdiction of the crematory Many states have mandatory waiting periods between death and cremation Work scheduling issues To make for certain the deceased died within the jurisdiction of the county

Many states have mandatory waiting periods between death and cremation

In a mausoleum, the space allocated for the placement of urns is called what? Niche Retort Masjid None of the above

Niche

A metal that does not contain any iron or steel is called a/an: Non-ferrous metal Ferrous metal Ductile metal Alloy

Non-ferrous metal

A casket that DOES NOT have a rubber gasket to fill the area between the body of the casket and the cap when the casket is closed is called a/an: Non-gasketed Gasketed Sealing Open

Non-gasketed

A casket that is eight-sided with the two sides forming two of the eight sides and the end of the casket being constructed in three planes each is called a/an: Ellipse Octagon Square corner Round corner

Octagon

In casket manufacturing, kapok is used as: Padding material Lining material Backing material Exterior covering on cloth cover caskets

Padding material

In which of the following situations might a family not be able to adorn a grave the way they select? Cemetery forbids excessive grave decoration(s) Patrons of the cemetery must follow the established rules and guidelines per cemetery rules/regulations The expense to the family is too great The deceased might not have wanted extra adornment of their grave

Patrons of the cemetery must follow the established rules and guidelines per cemetery rules/regulations

A container designed to hold the cremated remains as a permanent resting place for the remains is called a/an: Permanent Container Temporary Container Alternative Container Combination Container

Permanent Container

What is the name of the insect that commonly infests mausoleum crypts? Bott fly Blow fly Phorid fly Phrenic fly

Phorid fly

Which of the following are needed to execute a cremation? Medical implants removed Positive identification of the deceased Funeral contract requesting cremation Copy of the obituary

Positive identification of the deceased

Which of the following is not a place to secure a burial flag with a Flag Application? Local VFW Post Office Federal Building VA Hospital

Post Office

A casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket defines: Bishop casket; slot-panel Priest casket; slot-panel Bishop casket; slip-panel Priest casket; slip-panel

Priest casket; slip-panel

If a family desires cremation, and not all who share in the same degree of kinship can be located, what might the the funeral home do? Record attempts taken to reach the individual Have family sign Hold Harmless Agreement prior to the cremation Perhaps enlist the assistance of law enforcement to help locate the individual Proceed to cremation without consent

Record attempts taken to reach the individual Have family sign Hold Harmless Agreement prior to the cremation Perhaps enlist the assistance of law enforcement to help locate the individual

If your firm is handling the funeral for someone who was a member of the Roman Catholic Curch, what conclusions can you draw as to the type of merchandise needed for this funeral? Register book Memorial Folders Prayer cards Acknowledgement cards

Register book Prayer cards Acknowledgement cards

A style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process: Tufted Crushed Tailored Shirred

Shirred

A priest casket is sometimes referred to as a/an: Perfection cut-top casket Slip-panel casket Extendover casket Single-hinged panel casket

Slip-panel casket

A casket in which the sides meet the with the ends to form a right angle is called a/an: Square corner casket Round corner casket Octagon casket Ellipse casket

Square corner casket

A casket handle that is movable and swings out with a hinged arm is called a: Stationary Bar Swing Bar Bail Movable tip

Swing Bar

A hand sewn white linen shroud in which deceased members of the Jewish faith are dressed is called: Tallith Tachrichim Yamaka Tehillim

Tachrichim

The person/persons signing the Cremation Authorization Form is known as: The Cremator The Crematee The Authorizing Agent The Authority Agent

The Authorizing Agent

If the remains of an eligible veteran are buried at sea, unrecovered or unidentified the VA: will provide a memorial marker will not provide a marker will provide a regular bronze marker at a nominal cost will pay a monetary allowance of $ 100 instead of a marker

will provide a memorial marker

A casket that must be sealed by screwing individual threaded fasteners along the circumference of the casket is is said to close by: Threaded fasteners End lock Side lock Lever lock

Threaded fasteners

Another name for the Overlay is the: Extendover Gimp Apron Throw

Throw

A burial vault that seals by using an epoxy compound with a tongue-in-groove closure AND traps a bubble of air underneath a dome is said to be a/an: Air seal vault End seal vault Top seal vault Double seal vault

Top seal vault

An outer enclosure that is utilized for the protection of a casketed remains during transportation is called a/an: Shipping tray Transfer container Alternative container Transportation container

Transfer container

In March of 1893 Congress established a method for standardizing metal thicknesses. This is called: Ferrous measurement U.S. Standard Thickness Congressional Thickness U.S. Standard Gauge

U.S. Standard Gauge

Which of the following entities will ship cremated remains? UPS FedEx USPS DHL

USPS

A casket in which the body panels forms the shape of an urn is called a/an: Vertical square casket State casket Urnside casket Flaring urn casket

Urnside casket

If after the cremation process, it is discovered there are more cremated remains then will fit into the selected container, the following will need to be performed by the crematorium: Use of a temporary container housing the remainder of the cremated remains The remainder of the cremated remains will be disposed of in a legal manner by the selection of the crematorium A second container matching the first will need to be purchased at family expense Crematory will notify the funeral home of the change in arrangements

Use of a temporary container housing the remainder of the cremated remains Crematory will notify the funeral home of the change in arrangements

A coffin can be distinguished from a casket in that a coffin is: Made of wood Rectangular in shape More elaborately ornamented Wider at the shoulders than at the head and feet

Wider at the shoulders than at the head and feet

Copper that has been rolled into sheets is called: Wrought copper Ductile copper Copper deposit Sheet copper

Wrought copper

A subdivision of a cemetery containing several lots is called a/an: Block Section Crypt Space

block smallest-->largest grave-lot-block-section