MGM and leadership

In case of book publishing, identify an example of a sociocultural component in the general organizational environments that can indirectly influence all the organizations.

A trend toward reduced leisure time

Competitors

Are defined as companies in the same industry that sell similar products or services to customers.

In the context of changing organizational cultures, which of the following is a difference between behavioral addition and behavioral substitution?

Behavioral addition is the process of having managers and employees perform a new behavior, whereas behavioral substitution is having managers and employees perform a new behavior in place of another behavior.

In _______, managers are suppose to influence employee behavior by fairly rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.

Bureaucracies

_______ is the degree to which a supplier relies on a customer because of the importance of that customer to the suppliers sales and the difficulty of finding other customers for its products.

Buyer dependence

According to the ________, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place

Contingency approach to management

As a supervisor at an automobile service center, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate tasks effectively. This scenario illustrates that Jacob has the characteristics of an

Derailer

In the context of management functions, organizing is about:

Determining how things get done

In the context of the informational subroles identified by professor Henry Mintzberg, managers in the _________ share the information they have collected with their subordinates and others in the company.

Disseminator role

Two companies operating from the same building have a conflict over the parking facilities available to their employees. They fail to come to a conclusion beneficial to both the companies. Eventually, the company with fewer number of employees loses the conflict, and it is forced to stop using the parking facilities. In the given scenario, which of the following methods did the company use to resolve the conflict ?

Domination

________ involves accomplishing tasks that help fulfill organizational objectives.

Effectiveness

_______ were the first to recognize the need for submitting written requests.

Egyptians

Which of the following management theorists provided mangers with a better understanding of the effect that group social interactions and employees satisfaction have on individual and group performance?

Elton mayo

Which of the following is true of bureaucratic organizations?

Employees are hired on the basis of their technical training

In the context of a firm, blank involves searching the environment for important events or issues that might affect an organization.

Environmental scanning

In the context of the external environment of a firm, ______ involves searching the environment for important events or issues that might affect an organization

Environmental scanning

Initially, the managers in Linda Hill's study believed that their job was people development. T or F

F

A Gannt chart indicates informal communication paths. T or F

False

A Gannt chart shows tasks on the x-axis and time in various units on y-axis. T or F

False

A system approach to management encourages managers to view each division as a separate, vital entity. T or F

False

Companies with strong cultures tend to perform well when they need to adopt to dramatic changes in their external environments. T or F

False

Conceptual skills are specialized procedures, techniques, and knowledge required to get the job done. T or F

False

Conceptual skills decrease in importance as managers rise through the management hierarchy. T or F

False

Contingency is the amount and number of raw materials, parts, and finished products that a company has in its possession. T or F

False

Environmental complexity refers to the extent to which managers can understand or predict which environmental changes and trends will affect their business. T or F

False

Environmental uncertainty refers to the abundance or shortage of critical organizational resources in an organizations external environment. T or F

False

First-line managers are primarily responsible for facilitating team activities toward accomplishing a goal. T or F

False

For most of humankind's history, people have commuted to and from their place of work. T or F

False

Motion study involved timing how long it took good workers to complete each part of their jobs. T or F

False

One of the most commonly used operations management tools is cognitive mapping, which is used to better understand the psychology of the workers in an organization. T or F

False

Proactive monitoring of customers involves identifying and addressing customer trends and problems after they occur. T or F

False

Sponsors are companies in the same industry that sell similar products or services to customers. T or F

False

Supplier dependence is the degree to which a supplier relies on a buyer because of the importance of that buyer to the suppler and the difficulty of finding other buyers for its products. T or F

False

Supplier dependence is the degree to which a supplier relies on a buyer because of the importance of that buyer to the supplier and the difficulty of finding other buyers for its products. T or F

False

The contingency approach to management clearly states that all management ideas or practices are universal. T or F

False

The management function of controlling involves inspiring and motivating workers to work hard to achieve organizational goals. T or F

False

The sociocultural component of the general environment refers to the knowledge, tools, and techniques used to transform inputs into outputs. T or F

False

Arrivers are managers who started out strong in their careers but were knocked off the fast track by the time they reached the middle to upper levels of management. T or F

False Derailers are

A team leader is responsible for

Fostering good relationships within his or her team.

______ invented the microchronometer.

Frank Gilbreth

The first individual to list managerial traits was ______

Ghazali

_______ was the first to use witnesses in legal cases

Hammurabi

_______ developed the 14 principles of management

Henri Fayol

Unlike patriarchal organizations, bureaucratic organizations:

Hire people based on their technical training or education.

Bureaucratic organization

Hires people based on their qualifications and skills

______ skills are equally important at all the levels of management, from the team leaders to chief executive officers.

Human

One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to:

Improve the productivity of workers

According to Chester Barnard, in the context of cooperation and acceptance of authority, which of the following statements is true of a zone of indifference?

In this zone, managerial authority is automatically accepted

The ________ component of the specific environment of an organization consists of rules that govern the business practices and procedures of specific businesses and professions.

Industry regulation

Mary Parker Follett believed that the best way to deal with the conflict was _______

Integration

_______ is the amount and number of raw materials, parts, and finished products that a company has in its possession.

Inventory

Which of the following statements is true of bureaucracy?

It allows people to lead by virtue of their rational-legal authority.

Identify a true statement about planning

It encourages employees to engage in behaviors directly related to goal accomplishment

Which of the following statements is true of a systems view of organizations?

It forces managers to view their organizations as part of and subject to the competitive, economic, social, technological, and legal/ regulatory forces in their environment.

In the context of changing environments, identify a true statement about environmental uncertainty.

It is most likely to be low when environmental complexity is at a low level

Which of the following best defines scientific management?

It is the thorough studying and testing of different work methods to identify the best, most efficient way to compete a job.

In the context of scientific management, who among the following is a rate buster?

Jasmine, who completes her work before it's due date

________ is defined as getting work done through others.

Management

In the context of managerial roles, which of the following is a difference between the disseminator role and spokesperson role?

Managers in the disseminator role distribute information to employees inside the company, whereas managers in the spokesperson role share information with people outside their departments or companies.

An implication of the contingency approach to management is that

Managers need to look for key possibilities that differentiate today's situation or problems from yesterday's situation or problems.

In the context of the skills that good managers should possess, which of the following statements is true of managers with a motivation to manage?

Managers with a strong motivation to manage are rated as better managers by their employees.

Accoring to Professor Henry Mintzberg, in the __________, mangers receive a great deal of unsolicited information because of their personal contacts.

Monitor role

_________ refers to a transaction in which one party in a relationship benefits at the expense of the other

Opportunistic behavior

According to bureaucratic management, ______ should supervise an organization to reduce favoritism.

Professional managers

Unlike monarchical organizations, bureaucratic organizations:

Promote employees based on their experience or achievements

Which of the following is the least aggressive tactic used by advocacy groups?

Public communication

An ________ if a group member whose work pass is significantly faster than the normal pace in his or her group

Rate buster

According to Henri Fayol's principles of management, _________ advocates that compensation should be fair and satisfactory to both the employees and the organization

Remuneration

According to Henri Fayols principle of management, _______ advocates that compensation should be fair and satisfactory to both the employees and the organization

Remuneration

Managers feel confident that they can understand, predict, and react to the external forces affecting their businesses when:

Resource scarcity is low

Which of the following organizations is a bureaucratic organization?

Senergy, Where each employee reports to an employee at a higher position

Which of the following statements is true of Mary Parker Follett?

She believed that giving orders involves discussing instructions and dealing with resentment.

I'm the context of the number and the intensity of external factors in the environment that affect organizations, ______ is defined as an environment with few environmental factors

Simple environment

In the context of organizational systems ________ ate smaller systems that operate within the context of a larger system.

Subsystems

In the context of the specific environment of an organization, which of the following is a difference between supplier dependence and buyer dependence?

Supplier dependence is the degree to which a company relies on a dealer for the dealers product, whereas buyer dependence is the degree to which a supplier relies on a consumer.

A software company had to lay-off many of its employees across the world in order to cut overhead costs. After the layoffs, the available resources among all the departments of the organization were globally shared. This led to the company improving its overall productivity. This approach is an example of

Synergy

The _______ is derived from theoretical models in biology and social psychology developed in the 1950's and 1960's.

Systems approach to management

An account manager with _________has the ability to create statements for a budget, compare the budget to the actual income statement of a particular financial year, and determine unnecessary expenses.

Technical skills

In the context of the skills managers should possess, which of the following is the difference between technical skills and conceptual skills?

Technical skills are the specialized procedures and knowledge required to get the job done, whereas conceptual skills are the ability to understand how the different parts of a company affect each other.

An automobile manufacturing company has developed an electric car that uses only sunlight to charge itself during movement. In the context of organizational environment, this new invention is a development in the_____ of the general environment

Technological component

Which of the following illustrates the management practice of gaining competitive advantage through people?

The board of directors of Naocomp, a software company, decides to launch its own research and development division by investing from the company's profits.

Which of the following forms a component of the specific environment of an organization

The customers and suppliers

Which of the following forms a component of the specific environment of an organization?

The customers and suppliers

In the context of managerial roles, which of the following is a difference between the figurehead role and the liaison role?

The figurehead role is the role managers play when they perform ceremonial duties, whereas the liaison role is the role that mangers play when they deal with people outside their units.

In the context of Fredrick W Taylor's four principles of scientific management, which of the following is a difference between the first principle and third principle?

The first principle is to develop a science for each element of work, whereas the third principle instructs managers to cooperate with employees to ensure that scientific principles are actually implemented.

Which of the following is a characteristic of derailers

They are abrasive and intimidating

Which of the following is true of business confidence indices

They show how sure actual managers are about future growth

While setting up his new office, an attorney ordered thick, frieze carpet for the floor. However the building inspector had him remove the expensive carpeting. The building inspector stated that according to Federal law, the office must be wheel chair accessible as it is a public area.

This scenario illustrates a industry regulation.

Companies whose chief executive officers do more environmental scanning have higher profits. T or F

True

In his work with companies, Henry Gannt found that workers achieved their best performance levels if they were trained first. T or F

True

In the entrepreneur role of management, managers adapt themselves, their subordinates, and their units to change. T or F

True

Organizational heroes are organizational people admired for their qualities and achievements within an organization. T or F

True

Organizational heroes are organizational people admired for their qualities and achievements within an organization. T or f

True

Sociocultural changes in behavior affect the demand for a business's products and services. T or F

True

Under the family and medical leave act, employees who have been on the job one year are guaranteed twelve weeks of unpaid leave per year. T or F

True

Whether a person begins his or her career at the entry level or as a supervisor, his or her job as a manager is not to do the work but to help others do theirs. T or F

True

Which of the following is a difference between first-line managers and team leaders?

Unlike first-line managers, team leaders are responsible for managing external relationships.