MGMT 2103 Exam 2

The technique consists of obtaining performance feedback for a manager from his or her boss, direct reports, peers, and internal and external customers

360-degree appraisal

According to ____ high performance followed by a reward will motivate employees to repeat the performance and make it recur more often in the future

E.L. Thorndike's Law of Effect

Which of the following is true about pay?

Employees attach great importance to pay decisions when they evaluate their relationship with the organization.

You compare your outputs and inputs to those of another person

Equity Theory

Focuses on the link between rewards and behaviors and emphasizes anticipated rewards

Expectancy Theory

The acquired needs identified by McClelland include the need for achievement, the need for affiliation, and the need for esteem

False

The components of engagement are urgency, being focused, intensity, and job satisfaction.

False

The idea that satisfaction results from the perception that a job allows for fulfillment of an individual's important values is called "met expectations"

False

The two types of motivation are goal-oriented and failure-avoiding

False

The initial steps of the performance management cycle involve

Identifying what the company is trying to accomplish (goals or objectives, creating a set of key performance dimensions, and developing performance measures

Performance ____ is the means through which managers ensure that employees' activities and outputs are congruent with the organization's goals

Management

States that motivation is a function of five basic needs that are met sequentially

Maslow's need hierarchy theory

Is the behavior that is learned when one acts on the environment to reduce desired consequences?

Operant

Which of the following statements about organizational culture is true?

Organizations tend to have one dominant type of culture.

The ____ is the average compensation including wages, salaries, and bonuses of jobs in an organization

Pay level

To minimize halo perceptional error, a manager should

Record examples of positive and negative performance throughout the year

The ___ approach assumes that subjectivity can be eliminated from the measurement process and that outcomes are the closest indicator of one's contribution to organizational effectiveness.

Results

Alexandria is motivated by the feeling that she's done the best she can do. This represents intrinsic motivation.

True

Flow of Feedback intends to be unidirectional, from the supervisor to subordinate

True

Johan believes that saving the earth is our most important responsibility. He will be strongly committed to an employer who issues hybrid cars to all sales people, emphasizes recycling, and supports volunteerism to clean up the local river.

True

Process theories are more dynamic than content theories

True

The performance management system at the Proton Corporation has been carefully designed to assess all of the relevant dimensions of performance for jobs in the company. Based on this, it can be said that this performance management system possesses

Validity

In McClelland's acquired needs theory,

We learn needs as we live our lives

Personal attitudes affect _______ via ______.

behavior; intentions

A performance measure is said to be contaminated when

it evaluates irrelevant aspects of performance.

The levels of organizational culture are

observable artifacts, espoused values, basic underlying assumptions

The two basic types of goals are?

performance; learning