Mgmt 3
Small manufacturers often are successful because Wal-Mart agrees to carry their products. If Wal-Mart does not like a price increase, it often will refuse to do business with the manufacturer. At this point, many small manufacturers will offer price reductions because they fear failure if they lose theWal-Mart account. The relationship between these small manufacturers and Wal-Mart can bedescribed as: a.buyer dependent b.relationship based c.transformational d.supplier dependent e.none of these
A
The Bailey Wildlife Fund was created to act as a protector of wolves, grizzly bears, and other predatory animals. It works with landowners to prevent or reduce predator problems. The nonprofitorganization asks landowners to suggest plans that can be implemented to prevent predators fromattacking their herds, and then the Fund pays to implement those that offer the most universal benefit.This is an example of: a.proactive customer monitoring b.consumer confidence forecasts c.demographic information d.reactive customer monitoring e.a competitive analysis
A
Which of the following is a component of Volkswagen's specific environment and will directlyinfluence how it does business?a.Renault, a French car maker b.laws concerning air bags c.inflation d.gasoline prices e.the fact consumers are buying fewer SUVs
A
Which of the following is the LEAST aggressive approach likely to be used by an advocacy group? a.public communications b.media advocacy c.product boycotts d.class action lawsuits e.picketing
A
__________ is designed to aid decision making under conditions of uncertainty. a.Cognitive mapping b.Media advocacy c.A narrow span of management d.A Gantt chart e.An internal audit
A
Companies doing a competitive analysis typically err by: a.doing an incomplete job of identifying competitors b.overestimating their competition c.ignoring proactive monitoring d.relying on competitive intelligence e.doing all of these
A
White Castle is a fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be a component of its sociocultural environment?a.a period of business prosperity b.the development of fully automated drive-through windows c.a price war with Burger King and McDonald's d.the fact that most consumers prefer to eat out rather than at home e.regulations passed by the Food & Drug Administration
D
Managers can use behavioral addition and behavioral substitution to: a.create benchmarks b.assess the threats and opportunities in the internal environment c.develop new products d.locate new markets for existing products e.modify corporate culture
E
Which of the following is a characteristic of successful organizational cultures?a.adaptability b.consistency c.involvement d.a clear mission e.all of these
E
More premature babies than ever before are surviving due to improvements in medical knowledge andcare. The __________ component of hospitals has influenced this improved survival rate. a.technological b.sociocultural c.economic d.political/legal e.demographic
A
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The term __________ refers to the events and trends inside an organization that affect management,employees, and the organizational culture. a.managerial environment b.internal environment c.company environment d.general environment e.organizational structure
B
Refer to Coca-Cola. The growing concern about obesity is a(n) _____ component in Coke's generalenvironment. a.economic b.political/legal c.sociocultural d.demographic e.technological
C
Which of the following is a component of a local newspaper's general environment and will indirectlyinfluence how it does business?a.an Internet-based newspaper that carries local news b.lobbyists for the local airport c.a local advocacy group demanding the newspaper not print ads for fur coats d.a trend toward less leisure time e.its supplier of paper
D
Which of the following approaches will guarantee the successful change of an organizational culture? a.employee munificence b.perceptual substitution c.the recognition of new organizational heroes d.new organizational stories e.none of these
E
In order to change an organizational culture, top management can persuade other managers andemployees to perform a new behavior in place of an older one. This technique is called: a.behavioral iteration b.behavioral substitution c.behavioral subtraction d.organizational acculturation e.replacement behavior
B
One of the difficulties encountered in recent mergers has been the inability of employees in the twoexisting organizational cultures to operate harmoniously. In other words, both merging organizationalcultures lacked the __________ that would have increased the likelihood of the merger's success. a.responsiveness b.adaptability c.involvement d.consistency e.validity
B
Ten years ago, upper- and middle-class Chinese enjoyed various forms of hard liquor such as brandy,gin, and bourbon. Today, these same Chinese classes are ordering wine rather than hard liquor. This isan example of a change in the __________ component of the general environment of a distiller. a.technological b.sociocultural c.economic d.competitive e.geographic
B
Legislation concerning the disposal of biological wastes, the development of more sophisticatedimaging machines, and longer patient life spans would all be part of the __________ for a publichospital. a.internal environment b.specific environment c.sociocultural environment d.general environment e.environmental differentiation
D
White Castle is a fast-food restaurant chain that is famous for its small, square hamburgers. The chain began prior to World War II. Which of the following would have been part of its general environmentduring the war?a.other fast-food restaurants that sell hamburgers b.its customers who eat White Castle burgers at least once a week c.the meat packing company that supplied its beef d.government-mandated beef rationing as a result of World War II e. all of these
D
Which of the following is an example of a mechanism used to sustain organizational culture after anorganization's founders are gone? a.recruiting practices b.employee turnover c.cultural myths d.organizational policies e.none of these
E
Which of the following would be an example of a visible artifact for an organization that is beingmerged with a large international firm?a.personal parking spaces for all salespeople b.a private company dining room c.traditional offices d.end-of-year bonuses e.all of these
E
A McDonald's restaurant executive was asked if he thought McDonald's has suffered because of itsslow adaptation to changing consumer tastes. He responded, "It's been such a successful businessmodel that you're always bouncing between 'let's do it because it works' and 'if it's not broken, don'tfix it.'" This dichotomy of how its management thinks about change would be part of McDonald's: a.internal environment b.consumer environment c.sociocultural environment d.general environment e.environmental differentiation
A
A key factor influencing the relationship between companies and their suppliers is: a.how dependent they are on each other b.how much they know about each other c.how compatible their organizational cultures are d.the type of product being manufactured e.all of these
A
According to a book by a Harvard Business School professor, some organizational cultures simplycannot meet the challenges posed by innovation and must respond to threats from new technologies by building outside ventures. Digital Equipment is described as having one of those organizationalcultures that did not have __________. The company squandered the opportunities presented by thePC revolution even though it was well equipped to build cheap PCs. a.adaptability b.synergy c.a formula for success laddering d.knowledge management e.comprehension
A
At one time it was very difficult for independent booksellers to carry all the books from the different publishers. Book ordering was time-consuming and frustrating when orders did not arrive in a timelyfashion. Returning unsold books was an equally miserable experience. The creation of IngramDistribution allowed the booksellers to streamline the ordering and return procedures. Ingram made allthe books bookstore owners wanted to carry available in one centralized warehouse. Many new bookstore owners would be unwilling and/or unable to return to the method of ordering books from theindividual publishers. This is an example of the creation of: a.buyer dependence b.pure competition c.transactional freedom d.supplier dependence e.resource scarcity
A
Environmental __________ is affected by environmental complexity, change, and resources. a.uncertainty b.differentiation c.complexity d.essence e.entrepreneurship
A
Home networking is predicted to be the wave of the future. Microprocessors can be used to run up to85 different appliances and such in the average home. You will be able to set a program to record atelevision show, check to see if you turned off your curling iron, turn on and off lights, and dohundreds of other similar tasks from wherever you happen to be. This change in the _____ environment will influence all kinds of businesses from appliance manufacturers to security systems. a.technological b.social c.economic d.cultural e.politica
A
Many urban areas have installed roadside cameras to record motorists running red lights and givetickets to those whose cars are photographed racing through the intersections. This attempt to savelives by getting people to drive more safely reflects a change in the __________ components of thegeneral environment. a.technological and political/legal b.social and political/legal c.economic and sociocultural d.political/legal and demographic e.demographic and political/legal
A
Refer to Coca-Cola. Coke could use _____ to summarize the perceived relationships betweenenvironmental factors and possible organizational responses .a.cognitive maps b.perceptual maps c.response matrices d.behavioral graphs e.response hierarchies
A
Refer to Coca-Cola. Greenpeace would be an example of a(n): a.advocacy group b.boundary-spanning organization c.component of Coke's general environment d.consumer lobbying group e.boycotter
A
Regulators in the European Union have accused brewers of Inbev, Heineken, Grolsch, and Bavaria brand beers of collusion in the Netherlands. The brewers will have to pay 10 percent of their annualglobal sales if they are found guilty. This is an example of how the _____ environment affectsindustries. a.specific b.sociocultural c.competitor d.demographic e.general
A
Technology is the __________ used to transform inputs (raw materials, information, etc.) into outputs(goods or services). a.knowledge, tools, and techniques b.knowledge and machinery c.plans and machinery d.tools and techniques e.strategy and tactics
A
The Rainforest Alliance works to conserve biodiversity and ensure sustainable livelihoods bytransforming land-use practices, business practices, and consumer behavior. The Rainforest AllianceCertified Seal of Approval makes it easy for consumers to know they are buying a sustainably produced product. This nonprofit _____ has convinced McDonald's restaurants in Europe to use itscertified coffee beans. a.advocacy group b.industry regulatory agency c.World Trade Organization d.green marketer e.humanist organization
A
The first step managers use to make sense of their changing environments is: a.environmental scanning b.perceptual re-engagement c.modifying budgets d.downsizing e.benchmarkin
A
The purpose of an organization's mission is to: a.guides the decisions and behaviors of the people who are members of the organization b.is periodically changed in response to external environmental changes c.responds well to behavioral addition and subtraction d.creates a framework for industry-wide comparisons e.allows it to compete internationally
A
What are the two types of external organizational environments? a.general and specific b.public and private c.global and the national d.organizational and the interpersonal e.market-specific and the product-specific
A
When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompsonand a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned theconservative suits and ties they thought were expected in the traditionally buttoned-down IBM. Theywere shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was tryingto look like a Lotus employee. Both merging companies were trying to show their organizationalculture had a high degree of: a.adaptability b.employee involvement c.consistency d.reliability e.autonom
A
When Samsonite purchased American Tourister, one of the first things the new management did wasto eliminate the gorilla (which had appeared in all American Tourister ads for years and whichrepresented the quality construction of American Tourister luggage). For American Tourister employees, the gorilla had been a symbol of quality and commitment. The executive order to removethe gorilla posters from the walls of offices and factories was one of the means Samsonite used tochange the organizational culture at American Tourister. The gorilla posters were an example of: a.visible artifacts b.iconic representations c.organizational metaphors d.organizational allegories e.imbued artifacts
A
Which of the following is a component of the specific environment that would directly influence amuseum's day-to-day operation?a.other museums in the area b.inflation levels c.a growing consumer preference for more primitive art d.more rigid enforcement of the American with Disabilities Act laws e.all of these
A
_______ is/are a primary source of organizational culture. a.The company's founder b.The organization's competitive strategy c.The industry in which the organization operates d.Employees e.Customers
A
After an organization's founders are gone, the organization can use __________ to sustain itsorganizational culture. a.industry associations b.organizational heroes c.organizational structure d.organizational maps e.reciprocal formalization
B
All events outside a company that have the potential to influence or affect it occur in the __________ environment. a.specific b.external c.formal d.potential e.global
B
An increase in __________ can lead to opportunistic behavior in which one party benefits at theexpense of the other. a.managerial initiatives b.buyer dependence c.industry regulation d.advocacy group activities e.consumer confidence indicators
B
An organization called 85 Broads is sponsoring a "no purchase day" on October 19th to bring attentionto the gap between women's purchasing power and their representation in boardrooms and executive positions. 85 Broads is an example of a(n): a.lobbyist b.advocacy group c.boycott d.cause marketer e.social management
B
An organization engaged in __________ is searching the environment for important events or issuesthat might affect an organization. a.a competitive assessment b.environmental scanning c.environmental advocacy d.an internal situational analysis e.a market audit
B
David Cowell, an editor for Reuters News Service, admits that his attitude had created anuncomfortable work environment for his employees and led to a conflict-based organizational culture.As a result, Reuters had its employees from Cowell's office work together to build a new home for afamily in need. The project forced the employees to work in an unfamiliar environment, and becauseno one person was more skilled than another at construction, they were able to gain a new respect for each other and find new ways of interacting. This is an example of: a.behavioral iteration b.behavioral substitution c.behavioral subtraction d.organizational rationale e.principle existence
B
In response to changes in the _____ component of its specific environment, McDonald's in Europe hasinstalled iPods in its restaurants, introduced higher-quality coffee, and developed comfortable chairs. a.supplier b.customer c.industry regulation d.advocacy group e.demographic
B
In terms of environmental complexity, __________ environments have few environmental factors,whereas __________ environments have many environmental factors. a.non-competitive; competitive b.simple; complex c.stable; dynamic d.scarce; abundant e.market-oriented; product-oriented
B
Managers often prefer to use business confidence indices: a.to identify sociocultural trends b.as predictors of future economic activity when making business decisions c.which are based on intuition and experience d.to encourage customers to make long-term buying decisions e.to improve consumer confidence forecasts
B
Many police agencies experience difficulties when trying to motivate officers to enthusiasticallyembrace a community policing philosophy. Agencies often start costly community policing programsonly to find that few officers actually partake in the transformation while most continue to operateunder traditional reactionary modes of law enforcement. This reluctance to change would reflect the _____ of the police departments. a.managerial environment b.internal environment c.company environment d.general environment e.organizational structure
B
Organizations use behavioral addition, behavioral substitution, and __________ to change their organizational culture. a.media advocacy b.visible artifacts c.counseling d.affective stores e.incremental valences
B
Refer to Coca-Cola. U.S. foreign policy is a(n) _____ component in Coke's general environment. a.economic b.political/legal c.sociocultural d.demographic e.technological
B
The best way for an organization to manage legal responsibilities is to: a.retain a large legal staff b.educate managers and employees c.continuously scan the environment for legal developments d.develop clear in-house procedures for investigating complaints e.never do anything illegal
B
The popularity of natural, organic supermarkets such as Whole Foods Markets has negativelyimpacted the sales at Kroger, Albertsons, and Safeway supermarkets. The negative impact on saleswas due to changes in the ______ environment. a.technological b.sociocultural c.economic d.demographic e.political
B
Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-square-foothomes with two-acre yards. The other is offering similar-size houses with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots hasseveral unsold houses. The builder with the smaller lots most likely used __________ to determinewhat home buyers desired. a.reactive customer monitoring b.proactive customer monitoring c.competitive analysis d.environmental munificence e.consumer confidence forecasts
B
When Hurricane Katrina pounded her way through the Gulf Coast, Orleans Parish, La., and HarrisonCounty, Miss., were among the areas hardest hit. The counties, which are home to New Orleans andBiloxi, Miss., respectively, also share other traits. Data from the U.S. Census Bureau show that withmedian household incomes of about $31,000, they lag the national average of $44,684 by 44 percent.The _____ environments in those counties will influence the general environment of businesses thattry to locate there. a.technological b.sociocultural c.economic d.demographic e.political/legal
B
When a hardware store agrees to be an exclusive dealer of Husqvarna power tools, it turns over about25 percent of its floor space to the manufacturer's displays. If Husqvarna were to experience a long-term strike that made it impossible to deliver products, than the hardware store's sales would likelydecline due to: a.cognitive perceptions b.supplier dependence c.industry regulation d.resource scarcity e.retail complexity
B
When using __________ to change organizational culture, the key to success is to choose behaviorsthat are central to and symbolic of the "old" culture you're changing and the "new" culture you wantto create. a.attitudinal motivation and conditioned learning b.behavioral substitution and behavioral addition c.conditioned and classical learning d.negative and positive reinforcements e.organizational stories and heroes
B
Which of the following is NOT a dimension of the political/legal component of the generalenvironment that governs and regulates business behavior? a.legislation b.competitive products c.court decisions d.regulation e.customer-initiated lawsuits
B
White Castle is a fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment? a.an increase in the prime lending rate b.local health inspectors c.class-action suits against all fast-food restaurants d.inflation e.all of these
B
William McKnight became CEO of 3M in 1929. He did what no CEO had ever done before when hemerged innovation and system building. He created a company that to this day treats innovation as asystematic, repeatable process. When deciding who is responsible for the success of 3M, itsemployees know it is McKnight. He is a(n): a.change-conqueror b.organizational hero c.change gatekeeper d.idea champion e.change ombudsman
B
____ could reveal to Callaway Golf why the number of golfers in the United States is declining. a.A competitive assessment b.Environmental scanning c.Environmental advocacy d.An internal situational analysis e.A market audit
B
A CEO who is considering opening a manufacturing business in the Dominican Republic would needto know that the country contains about 2.6 million laborers and has a 17 percent unemployment rate.Its unemployment rate would be part of the expanding business's _____ environment. a.technological b.social c.economic d.cultural e.politica
C
According to the __________, companies go through long, simple periods of environmental stability,followed by short, complex periods of dynamic, fundamental environmental change, finishing with areturn to environmental stability. a.environmental change theory b.theory of environmental dynamics c.punctuated equilibrium theory d.theory of resource scarcity e.environmental cycle
C
An ad paid for by Franklin Mutual Insurance Company encourages people to be proud of their countryand its military. The ad was not designed to sell any product of the company—rather it is designed tocounter efforts by some to malign U.S. actions in the Middle East. This ad would be an example of: a.narrowcasting b.institutional communications c.media advocacy d.a product boycott e.lobbying
C
EDUN is a socially conscious clothing company launched in 2005 by Ali Hewson and Bono with NewYork clothing designer Rogan Gregory. The company's _____is to help increase trade and createsustainable employment for developing areas of the world with an emphasis on Africa, while providing a business model for others to follow. a.visible statement of purpose b.point of competitive advantage c.mission d.organizational rationale e.principle of existence
C
Employees tend to feel a greater sense of ownership and responsibility in companies withorganizational cultures characterized by: a.delegation b.adaptability c.employee involvement d.consistency e.managerial empathy
C
Imagine that a Venezuelan appliance manufacturer wants to export its refrigerators to Guatemala. Theknowledge that the distribution of income within Guatemala is highly unequal and about 75 percent of the population is below the poverty line would be a(n) __________ component in the manufacturer'sgeneral environment. a.technological b.sociocultural c.economic d.political/legal e.demographic
C
In a very strong economy, where the demand for qualified job applicants exceeds the supply, theenvironmental characteristic of __________ is likely to be particularly salient for many companies. a.environmental complexity b.environmental change c.resource scarcity d.environmental uncertainty e.environmental risk
C
In terms of external organizational environments, the __________ environment affects allorganizations while the __________ environment is unique to each company. a.global; national b.customer-driven; production-driven c.general; specific d.informal; formal e.specific; general
C
One of the problems with many of the dot.com companies that failed was a lower and middlemanagement adherence to innovation and an expectation that work would be fun while topmanagement envisioned the company being profitable and eliminating of unnecessary expenses. Thesecompanies lacked __________ in their organizational cultures. a.empathy b.formalization c.consistency d.broad spans of management e.responsiveness
C
Refer to Coca-Cola. _____ would allow Coke to watch for additional threats and opportunities in itsenvironment. a.Environmental certainty b.Observational analysis c.Environmental scanning d.A market audit e.Internal situational analysis
C
Scientists have developed a fast and inexpensive test for bacterial contamination to detect salmonellaand listeria in food. The test will help restaurants maintain food safety and customer loyalty. In termsof the specific environment of the restaurant industry, if the FDA requires all restaurants to buy anduse this test, it would be an example of the _____ component of the environment. a.supplier b.advocacy group c.industry regulation d.technological e.competitor
C
The National Rifle Association used a _____ approach to counter Democratic efforts to ban privategun ownership in 2004. It created an advertising campaign to convince people to vote against theDemocrats and their platform. a.media boycott b.narrowcasting c.media advocacy d.cause marketing e.lobbying
C
The __________ consists of the economy and the technological, sociocultural, and political/legaltrends that indirectly affect all organizations. a.economic environment b.specific environment c.general environment d.indirect environment e.direct environment
C
The __________ is the set of key values, beliefs, and attitudes shared by organizational members. a.industry code of ethics b.internal environment c.organizational culture d.organizational strategy e.organizational vision
C
The purpose of the Maine Organic Farmers and Gardeners Association (MOFGA) is to promote the production of safe, high-quality food in a manner that does not harm the environment and that preserves or improves soil fertility, soil structure, and farm sustainability. This is the organization's: a.visible statement of vision b.point of competitive c. mission d.organizational rationale e.principle of existence
C
To influence companies, advocacy groups typically use: a.opportunistic behavior b.telemessaging c.product boycotts d.narrowcasting e.keystoning
C
When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompsonand a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned theconservative suits and ties they thought were expected in the traditionally buttoned-down IBM. Theywere shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was tryingto look like a Lotus employee. This anecdote illustrates: a.the importance of visionary thinking b.extrinsic motivation c.differing organizational cultures d.changing sociocultural environments e.how changes in the general environment can lead to uncertainty
C
Which of the following is NOT a potential legal risk associated with traditional managerial decisionslike recruiting, hiring, and firing employees? a.negligent supervision b.invasion of privacy c.product liability d.defamation e.a charge of emotional distress
C
Which of the following is one of the steps in the process that managers use to make sense of their changing environments? a.perceptual re-engagement b.environmental laddering c.acting on threats and opportunities d.creating strategic windows e.behavioristic relation
C
Which of the following statements about corporate cultures is true? a.Corporate cultures are dynamic creations that respond positively to change. b.Corporate culture are unaffected by changes in perks, office layouts, or work relationships. c.Corporate cultures are very difficult to change. d.Any manager who wants to modify a corporate culture must follow the cultural change plan, which begins with employee input and ends with behavioral addition and/or substitution. e.Corporate culture change is significantly easier with behavioral addition than with behavioral subtraction.
C
William McKnight became CEO of 3M in 1929. He did what no CEO had ever done before when hemerged innovation and system building. He created a company that to this day treats innovation as asystematic, repeatable process. From this information, you know that 3M has a(n) _____ organizational culture. a.adaptable b.reliable c.consistent d.autonomous e.reciprocal
C
_______ is the establishment of mutually beneficial, long-term exchanges between buyers andsuppliers. a.Transactional partnering b.Buyer-seller co-dependence c.Relationship behavior d.Cooperative transformation e.Influential partnering
C
_______ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur. a.Consumer confidence forecasts b.Competitive analysis c.Reactive customer monitoring d.Proactive customer monitoring e.Continuous data mining
C
An emphasis on __________ is likely to decrease opportunistic behavior but will never completelyeliminate it. a.buyer dependence b.supplier dependence c.industry regulation d.relationship behavior e.competitive advocacy
D
Even after bloggers revealed that the standard Kryptonite U-shaped lock could be easily opened with aBic pen, the Kryptonite Company tried to deny there were any problems with its product. Finally, itagreed to address customers' concerns by replacing the locks if the customer still had his or her salesslip. Kryptonite engaged in: a.proactive customer monitoring b.consumer confidence forecasts c.demographic information d.reactive customer monitoring e.a competitive analysis
D
Managers should NOT use environmental scanning to: a.reduce uncertainty b.stay up-to-date on factors in their industry c.develop and implement their organizational strategies d.develop and sustain their organizational culture e.improve organizational performance
D
Milsand Corp. used office cubicles for its employees. Each employee had a 6-foot-square office withwalls that do not go all the way to the ceiling. Employees were not allowed to personalize their cubicles. If Milsand wanted to change its organizational culture, it could begin by: a.creating a new human resources department b.hiring a cultural ombudsman c.adhering to affirmative action regulations d.allowing employees to personalize their cubicles e.giving everyone raises
D
Refer to Coca-Cola. Coke's devotion to humanitarian efforts is part of the company's: a.general environment b.cognitive response c.specific environment d.internal environment e.affective response
D
Scientists have developed a fast and inexpensive test for bacterial contamination to detect salmonellaand listeria in food. The test will help restaurants maintain food safety and customer loyalty. Litmusis the only company manufacturing and marketing the test and holds the patent for the testmethodology. If the FDA requires all restaurants to use this test, which can only be purchased directlyfrom Litmus, then _____ will be strong. a.buyer dependence b.pure competition c.transactional freedom d.supplier dependence e.resource scarcity
D
The Bailey Wildlife Fund was created to act as a protector of wolves, grizzly bears, and other predatory animals. It works with landowners to prevent or reduce predator problems. The nonprofitorganization asks landowners to suggest plans that can be implemented to prevent predators fromattacking their herds, and then the Fund pays to implement those that offer the most universal benefit.The landowners are part of the _____ component of the Fund's specific environment. a.competitor b.industry regulation c.supplier d.customer e.political/legal
D
The Edmonton Oilers ice hockey team developed a sense of history for its current players by raising banners showing successful seasons (five Stanley Cups!) and the retired numbers of great players fromthe past in its stadium and locker room. What tactics for maintaining organizational culture are theEdmonton Oilers using? a.organizational complexity and consistency b.organizational benchmarking c.cultural laddering d.organizational stories and organizational heroes e.behavioral addition and behavioral substitution
D
Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-square-foothomes with two-acre yards. The other is offering similar-size houses with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots hasseveral unsold houses. The builder with the larger lots could use __________ to determine why hishomes are not selling. a.proactive customer monitoring b.consumer confidence forecasts c.demographic information d.reactive customer monitoring e.a competitive analysis
D
When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompsonand a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned theconservative suits and ties they thought were expected in the traditionally buttoned-down IBM. Theywere shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was tryingto look like a Lotus employee. Now that Lotus and IBM are intertwined, this meeting is oftendescribed as a way to emphasize that both groups now have consistent values. This would be anexample of a(n): a.corporate narrative b.human resources anecdote c.anecdotal evidence of success d.organizational story e.scenario
D
When Ivory started work at Henderson Textile Co., she was amazed at its employees who would takethirty-minute restroom breaks, leave for the day at 2 p.m., and generally belittle the company'smanagement. Such employees' actions most likely developed as a result of a faulty: a.general environment b.benchmark c.response to an opportunity d.organizational culture e.formalization strategy
D
When Time-Warner and AOL merged, they had two different organizational cultures. One of theactions taken to make the transition smoother was to abandon dress codes. This elimination of dresscodes is an example of how _____ can be used to change organizational cultures. a. behavioral substitutes b. behavioral additions c.affective additions d.visible artifacts e. behavioral subtractions
D
Which of the following statements about cognitive maps is true? a.Cognitive maps are simplified models of how consumers approach decision making. b.Cognitive maps summarize the perceived relationships between current customers and potential customers. c.Cognitive maps are designed to be used only under conditions of very low uncertainty. d.Cognitive maps may help managers make more effective decisions regarding actions onthreats or opportunities. e.Cognitive maps are often referred to as perceptual maps
D
_______ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company's product or service. a.Lobbying b.Public communications c.Media advocacy d.Product boycott e.Market denigration
D
A company facing a simple environment would: a.most likely be in the first stage of the environmental cycle b.exhibit proof of the punctuated equilibrium theory c.be unable to succeed due to lack of innovation d.be influenced only by factors in its specific environment e.have few external factors in the environment that affect i
E
A high degree of buyer or seller dependence can lead to __________ in which one party benefits at theexpense of the other. a.relationship behavior b.transactional behavior c.behavioral monogamy d.relational monopoly e.opportunistic behavior
E
According to the text, which of the following is NOT a component of the internal environment of anorganization? a.management b.employees c.organizational culture d.organizational strategy e.customers
E
Albertsons is one of the top three supermarket chains in the United States. It is searching for newways to attract the fickle U.S. consumer. As it looks to attract more customers to its stores, it hasidentified its competitors including smaller stores, such as Whole Foods Market and Aldi, andexamined their strengths and weaknesses. Albertsons has conducted: a.competitive mapping b.a market audit c.a SWOT analysis d.a proactive audit e.a competitive analysis
E
An organization called 85 Broads is sponsoring a "no purchase day" on October 19th to bring attentionto the gap between women's purchasing power and their representation in boardrooms and executive positions. They are asking consumers to engage in: a.social responsibility b.cause management c.lobbying d.countertrading e.a product boycott
E
Changes in any sector of the general environment: a.will typically not impact most organizations b.tend to slow down how quickly an organization moves through the environmental cycle c.inhibit the innovation process d.influence customers first and then suppliers e.will eventually affect most organizations
E
Environmental __________ determines how well managers can understand or predict the externalchanges and trends affecting their businesses. a.complexity b.change c.adaptability d.synergy e.uncertainty
E
Hooters' is a chain of more than 2,000 restaurants. Its employees cheerfully admit that the restaurantsare "delightfully tacky, yet unrefined." The reason the company exists is apparent to all of itsemployees—its purpose is fun. The concept of making eating out consistently fun for men is anexample of its: a.adaptability b.responsiveness c.involvement d.consistency e.mission
E
In the spring of 2007, Howard Schultz, the chairman of Starbucks, expressed his concern over theencroachment of fast-food operations into the coffeehouse business. Schultz is concerned with the _____ component of the specific environment of Starbucks. a.supplier b.customer c.industry regulation d.advocacy groups e.competitor
E
Kodak makes both camera equipment and paper for printing pictures. Kodak would view the growing popularity of digital cameras as a(n) __________ in its external environment if it considered howdigital cameras affect sales of cameras that use film. On the other hand, Kodak would view thegrowing popularity of digital cameras as a(n) __________ in its external environment if it consideredthe amount of Kodak processing paper used in printing pictures made by digital cameras. a.strength; weakness b.risk; certainty c.opportunity; threat d.certainty; risk e.threat; opportunity
E
Laura Childs found a charming old cottage in which to set up her herbal business and tea house, butthe bathroom was not big enough for a wheelchair. Lawrence Li wanted to set up a paintball alley inan old factory but there was no ramp entrance. Many other small business owners have found howexpensive it is to comply with Americans with Disabilities Act regulations in new businesses. Thisfederal law is an example of a component of the _____ environment. a.technological b.sociocultural c.economic d.demographic e.political/legal
E
Refer to Coca-Cola. The change Coke made at the request of Greenpeace was an example of a changein the _____ component of its environment. a.economic b.political/legal c.sociocultural d.demographic e.technological
E
The manager of a company that produces soy-based sausage wants to conduct a competitive analysis.During this competitive analysis, she should look at: a.companies that produce Tennessee Pride, Jimmy Dean, and other brands of pork-basedsausage b.Morningstar, a company that has a complete line of soy-based products c.companies that produce other forms of breakfast meat like bacon d.individuals who make their own sausage e.all of these
E
Which of the following is a strategy recommended for changing organizational culture? a.allow employees to personalize their offices b.use behavioral substitution and behavioral addition c.select job applicants with appropriate values and beliefs d.eliminate the company dress code e.all of these
E
Which of the following statements about a company's mission is (are) true? a.A company's mission refers to the company's purpose or reason for existing. b.A company's mission can make the organization's strategic purpose and directionapparent to everyone. c.A company's mission can help to guide decision making under conditions of environmental uncertainty. d.A company's mission strengthens the organizational culture. e.All of these statements about a company's mission are true.
E
White Castle is a fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be a component of its general environment?a.meat processing companies that provide its ground beef b.consumers who will drive miles out of their way to eat a White Castle burger c.boycotts by the Chicago organization of People for the Ethical Treatment of Animals(PETA) d.local zoning laws that designate the appropriate distance from the street for a White Castlerestaurant to be located e.inflation
E
_____ involves deciding who your competitors are, anticipating competitors' moves, anddetermining competitors' strengths and weaknesses. a.Competitive mapping b.A market audit c.A SWOT analysis d.A proactive strategy e.A competitive analysis
E
______ is the process of having managers and employees perform new behaviors that are centralto and symbolic of the new organizational culture that a company wants to create. a.Relationship transformation b.Behavioral substitution c.Partnering d.Attitudinal modification e.Behavioral addition
E
__________ is the degree to which an organization's external environment has an abundance or scarcity of critical organizational resources. a.Environmental complexity b.Environmental capacity c.Differentiation opportunity d.Environmental dynamism e.Resource scarcity
E
n setting up his new office, an attorney wanted furnishings that were elegant and that would make himlook successful. He wanted thick, plush carpeting in his office, but federal regulations state that because his office is a public area, it must be wheelchair accessible. Wheelchairs do not maneuver wellin thick carpeting. The building inspector had him remove the expensive carpeting and replace it witha carpet that did allow wheelchair maneuverability. This is an example of how the __________ component of a company's specific environment influences it. a.sociocultural b.economic c.political/legal d.supplier e.industry regulation
E
