mgmt 320 chapter one

___________ helps people work better together by joining various functions into a single information system that multiple parties can access.

Collaborative computing

Middle managers are said to have "high-touch" jobs because they _____.

deal directly with people

As part of their _______ roles, managers are expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

decisional

Managers who make short-term operating decisions and direct the tasks of non-managerial personnel are called _______ managers.

first-line

A ______ organization's purpose is to make money by offering products or services.

for profit

Managers who are responsible for just one organizational activity are known as ______ managers.

functional

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

The advent of cloud computing has made it possible for employees to

have access to company data from anywhere with an Internet connection.

Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles.

interpersonal

Functional managers are responsible for

responsible for just one organizational activity

The planning function of management is characterized by

setting goals and deciding how to achieve them.

The interpersonal or "people" skills needed for success at work are called _____ skills.

soft

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management.

organizing

Managers have a multiplier effect in organizations, which means that

their influence goes far beyond the results that one person could achieve acting alone.

As a result of the "interrupt-driven day," a major challenge managers face is ______.

time and task management

Managers should pursue organizational goals efficiently. This means that managers should

use resources cost-effectively.

Russ is the project manager of a multinational team with members in Ireland, Malaysia, and the United States. Once a week, the team meets using video and audio links on their computers so that they can see, hear and talk with one another. What technology does this BEST describe?

videoconferencing

The New York and Chicago offices of Jenna's company have weekly meetings. Rather than flying to the respective offices, the employees use _____, which allows them to see, hear, and talk with each other over the computer.

videoconferencing

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

false

An organization that wishes to achieve a competitive advantage through innovation should ______.

find creative ways to deliver new or improved goods and services

Meaningfulness is associated with _____ rather than _____.

giving; taking

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called _______.

middle managers

The managerial function of controlling is defined as

monitoring performance, comparing it with goals, and taking corrective action as needed.

The function of leading in management is defined as

motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.

Select all that apply Which two descriptions accurately characterize artificial intelligence (AI) in the workplace? (Select 2 options.)

-It can be applied both to blue-collar and white-collar skills. -It includes using computer systems to mimic human reasoning.

A learned predisposition toward a given object is called a(n) _____.

attitude

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal; written

Computerized collections of interrelated files for assembling large quantities of information are called ______.

databases

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

Which managerial roles were identified by Mintzberg as interpersonal roles?

-Figurehead -Leader -Liaison

What are two potential rewards of being an exceptional manager? (Select 2 answer choices)

-Fringe benefits, such as a large office or stock options -The ability to earn more than most workers

Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades? (Select all that apply.)

-Hispanics -African Americans -Asians

Which of the following are management activities? (Select all that apply.)

-Integrating the work of people -Controlling the organization's resources -Pursing organizational goals

Which of these are considered rewards of practicing management?

-Magnifying your range and stretching your abilities -Becoming a mentor and helping others -Building a catalog of successful products or services -Experiencing a feeling of accomplishment along with your employees

According to Mintzberg, what are two of the decision-making roles of a manager?

-Negotiator -Entrepreneur

The four management functions are

-Organizing -Controlling -Planning -Leading

According to Mintzberg, what are the informational roles of a manager?

-Spokesperson -Monitor -Disseminator

_________ means that the nature of business around the world is becoming increasingly interconnected.

Globalization

According to Mintzberg's findings, which statement regarding a manager's communication is true?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

Which of these employees is demonstrating a proactive learning orientation?

Millicent is taking a computer coding class so she can apply for a new role at work.

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

What is the definition of e-business?

Using the Internet to facilitate every aspect of running a business

Which of the following represents an ethical challenge?

Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.

According to the study cited in the text, what are the three largest gaps in career readiness employers see in college students applying for employment? (Select 3 options.)

_Organizing/evaluating information -Critical/analytical thinking -Written communication

Which of the following defines an organization?

a group of people who work together to achieve some specific purpose

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

Managers need conceptual skills, which are defined as the

ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

Managers need human skills, which are defined as the

ability to work well in cooperation with other people to get things done.

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes.

about half

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

The organizing function of management is characterized by

arranging tasks, people, and other resources to accomplish the work.

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

cloud computing

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.

conceptual

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

database

When companies use the internet to facilitate every aspect of running a business, they are engaging in _____.

e-business

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

As a manager, to practice _____ means to use the organization's resources cost-effectively and wisely.

efficiency

Organizations that wish to stay ahead of their rivals often rely heavily on temporary workers. This helps organizations to increase their _______.

efficiency

Producing goods and services with as few resources as possible in as little time as possible is referred to as _______.

efficiency

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

Knowledge management involves implementing systems and practices in order to

increase the sharing of information.

When managers receive and communicate information with others inside and outside the organization, they are performing _____ roles.

informational

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of _____ in achieving competitive advantage.

innovation

Managers need technical skills, which are defined as the

job-specific knowledge necessary to perform well in a specialized field.

When Corinne asked why she didn't get the job, the manager replied, "I needed someone who understood basic accounting practices and you do not." Which aspect of career readiness for this job did the manager feel Corinne was lacking?

knowledge

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

A for-profit organization is one that is formed for the purpose of

making money by offering products or services.

First-line managers are responsible for

making short-term operating decisions and directing the daily tasks of non-managerial personnel.

Planning, organizing, leading, and controlling represent the four __________.

management functions

Identifying activities you love doing, finding a way to build your natural strengths into your personal and work life, and going out and helping someone are three ways you can work to build _____ into your life.

meaningfulness

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

A _____ is an experienced person who provides guidance to someone new to the workplace.

mentor

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Career readiness is defined as the extent to which you

possess the knowledge, skills, and attributes desired by employers.

Country Fresh Ice Cream Shoppe has several competitors in the area. To have a competitive advantage, the company only uses fresh fruit delivered daily to make its sundaes and other ice cream treats -- the other ice cream stores in town use frozen fruit in their products. What is the company focusing on to have a competitive advantage?

quality

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on?

quality

Geoff is a sales representative for a magazine distribution company. His sales have been down the past two months but he has analyzed his customer base and come up with a new approach for making sales. He is hopeful that he will be more successful this month. Geoff is demonstrating _____.

resilience

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of managing for _____.

sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

When employees work from home or remote locations by using a variety of information technologies, they are ______.

telecommuting

What issue does the advent of Big Data raise for governments and businesses?

the protection of users' privacy

Telecommuting is defined as

working from home or remote locations using a variety of information technologies.

Which of the following are three examples of commonweal organizations? (Select 3 options.)

-The U.S. Postal Service -The local fire department -The military

What are primary skills that companies seek in top managers? (Select all that apply.)

-The ability to motivate and engage others -The ability to communicate -A high level of energy

Which of the following are true of nonprofit organizations?

-Their purpose is to offer services to clients. -They may operate in the private sector.

What did Mintzberg observe about work behavior in the managers he studied?

-They almost always devoted lunchtime to meetings. -Some worked up to 90 hours a week.

Top managers' responsibilities include

-devising strategies for dealing with long-run opportunities and problems. -paying close attention to the organization's external environment. -being alert for long-run problems and opportunities.

What are three ways the text suggests you can build meaningfulness into your life?

-go out and help someone -identify activities you love doing -find a way to build your natural strengths into your personal and work life

In order for an organization to maintain a competitive advantage, it must stay ahead of its competitors in which areas?

-quality -customer -responsiveness innovation -efficiency

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

The discipline concerned with creating computer systems that simulate human reasoning and sensation, as represented by robots, natural language processing, pattern recognition, and similar technologies, is known as _____.

Artificial Intelligence

Stores of data so vast that conventional database management systems cannot handle them are known as

Big Data.

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

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