Mgmt Chapter 12 - Motivating Employees

Hygiene factors

are factors associated with job dissatisfaction - such as salary, working conditions, interpersonal relationships, and company policy - all of which affect the job context in which people work

Self-determination theory

assume that people are driven to try to grow and attain fulfillment, with their behavior and well-being influenced by three innate needs: competence, autonomy, and relatedness

Needs

defined as physiological or psychological deficiencies that arouse behaviors

Extrinsic reward

is the payoff, such as money, a person receives from others for performing a particular task

Intrinsic reward

is the satisfaction, such as a feeling of accomplishment, a person receives from performing the particular task itself

Motivation

may be defined as the psychological processes that arouse and direct goal-directed behavior

Content perspectives

need-based perspectives, are theories that emphasize the needs that motivate people

motivating factors

simply motivators, are factors associated with job satisfaction - such as achievement, recognition,responsibility, and advancement - all of which affect the job content or the rewards of work performance

Simple model of motivation

unfulfilled need motivation behaviors rewards

two-factor theory

which proposed that work satisfaction and dissatisfaction arise from two different factors -work satisfaction from motivation factors and work dissatisfaction from from hygiene facts

Hierarchy of needs theory

which proposes that people are motivated by five levels of needs 1. physiological 2. safety 3. love 4. esteem 5. self-actualization

Acquired needs theory

which states that three needs - achievements, affiliation, and power - are major motives deterring people's behavior in the workplace