mgmt final
the methods available for converting resources into products or services
Technological dimension
pessimistic and negative view of workers, similar to scientific management theory
Theory X
External Environment
everything outside an organization's boundaries that might affect it. General environment and Task Environment
taking visitors to dinner, ribbon cutting ceremonies, more ceremonial and symbolic than substantive activities.
figurehead
Interpersonal roles
figurehead Leader Liaison role
Quantitative management perspective
focuses on decisions making economic effectiveness, mathematical models, and use of computers
Administrative management
focuses on managing the total organization; Henri Fayol
Leader involves what
hiring, training, and motivating employees
Ever since Shelley started working remotely, she spends more of the workday playing video games than doing her job. what managerial ethic is this situation related to?
how employees treat the organization
Although the company is highly profitable, the CEO refuses to offer employees more than bare-bones health insurance. what managerial ethic is this situation related to?
how the organization treats its employees
Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill. what task environment is this under?
customers
If someone believes that a decision was made with accurate and unbiased information, they will experience _____________________ _____________regardless of whether they agree with the decision.
informational justice
perceived fairness of how information is used to arrive at decisions
informational justice
is based primarily in a single country buy gets a meaningful share of its resources or revenues (or both) from other countries
international business
the extent to which an organization is involved in or affected by business in other countries.
international dimension
Decision Making
involves selecting a course of action from a set of alternatives
Liaison
involves serving as a coordinator or link among people, groups, or organizations.
An established process for determining whether oil companies are responsible for oil spills and a requirement that guilty companies pay large fines. what dimension is this?
political-legal dimension
The organization's culture
the set of values, beliefs, behaviors, customs, and attitudes that help members of the organization understand what it stands for, how it does things, and what it considers important.
First-line managers
they supervise and coordinate the activities of operating employees. they oversee the day-to-day operations of their respective stores, hire operating employees to staff them.
Hawthorne study of piecework incentive pay plan results
workers would produce at an acceptable level
physical resources
includes raw material, office and production facilities, and equipment.
What are the 4 basic forms of organizational justice
1. distributive justice 2. procedural justice 3. interpersonal justice 4. informational justice
what management theory has more emphasis on individual attitudes and behaviors and on group process
Behavioral management perspective
Two or more companies that work together in joint ventures or other partnerships
Strategic Partners
Starbucks partnering with India-base Tata coffee to purchase their coffee beans, which approach to international business is this?
Strategic alliance
not committed to a single home country
Global business
do as little as possible to solve social or environmental problems
Obstructionist stance
what refers to the perception of people in an organization regarding fairness?
Organizational Justice
Degree of social responsibility (lowest to highest)
1. obstructionist stance 2. Defensive Stance 3.Accommodative stance 4.proactive stance
task environment
1.competitors 2.customers 3.supplies 4.strategic partners 5. regulators
General Environment
1.economic dimension 2.technological dimension 3. sociocultural dimension 4.political-legal dimension 5. international dimension
internal environment
1.owners 2.board of directors 3.employees 4.physical work environment
what are the basic functions of management?
1.planning & decision making 2. Organizing 3. Leading 4.Controlling
Which approach to social responsibility is best explained by the statement, Meet legal and ethical obligations and may do more on a case by case basis?
Accommodative Stance
"But what if . . ." about each course of action. A variety of contingencies are usually considered. this is?
Action point 1 of contingency planning
the plan that management chooses is put into effect. The most important contingency events are also defined. Only the events that are likely to occur and whose effects will have a substantial impact.... this is
Action point 2 contingency planning
are organizations that compete with it for resource
Competitors
____________________ _____________ is the determination of alternative courses of action to be taken if intended plan of action is unexpectedly disrupted or found inappropriate
Contingency planning
Compare an existing situation with a desired situation: appraise an employee's performance, compare expenses with a budge, check to see whether product quality is meeting quality standards
Controlling
Controlling
Controlling or monitoring the organization's progress towards its goals.
Does everything that is legally required for social and environmental responsibility
Defensive stance
when a firm headquartered in one country builds or purchases operating facilities in a foreign country.
Direct Investment
the fairness with which rewards and other value outcomes are distributed
Distributive Justice
acquires essentially all of its resources and sells all of its products/services with in a single country
Domestic Business
social responsibility
General social welfare
Declining tourism along the entire coastline of the Gulf of Mexico. what dimension is this?
Economic dimension
the overall health and vitality of the economic system in which the organization operates
Economic dimension
who conducted the Hawthorne studies?
Elton Mayo
many wine distributors buy products from vineyards in France, Italy, or California and import them into their own countries for resale. which approach to international business is this?
Exporting and importing
Management science
Focuses on the development of mathematical models. a simplified representation of a system, process, or relationship
what study involved manipulating illumination for one group of workers and compared their productivity with the productivity of another group who's illumination was not changed?
Hawthorne Study
When government inspectors show up at his plant, Jackson takes them to an expensive restaurant for lunch and gives them tickets to sold-out sports events. what managerial ethic is this situation related to?
How employees and the organization treat other economic agents.
Which country could best be described as a high-potential/high-growth economy?
India
engaging and empowering the employees is a form of what?
Leading
the process used to get members of organizations to work together to further the interest of the organization.
Leading
companies in the computer industry may use _____________ to keep other companies informed about their plans
Liaison
Kirin Brewery, Japan's largest producer of beer, allows the Eagle Brewery in England to manufacture beer to Kirin's specifications and market the beer as Kirin Beer. Kirin Brewery earns a royalty on the beer sold in England. Which approach to international business is Kirin Brewery using?
Licensing
_____________ ______________ acknowledges that human behavior in organizations is much more complex that human relationists realized
Organizational Behavior
what is the largest group of managers in most organization
Middle Managers
who is responsible for implementing the policies and plans developed by top managers
Middle Managers
Setting an organization's goals and deciding how to achieve them
Planning
takes the highest degree of social responsibility
Proactive stance
The Environmental Protection Agency (EPA) monitoring the level of oil contamination in the Gulf Coast region... what task environment is this under?
Regulators
Classical management perspective
Scientific management & Administrative management
what management theory is concerned with improving the performance of individual workers
Scientific management theory; Fredrick W. Taylor
managers who manage overall organization
Top managers
high-potential/high-growth economies
been relatively underdeveloped and immature and, until recently, were characterized by weak industry, weak currency, and relatively poor consumers. The governments in these countries, however, have been actively working to strengthen their economies by opening their doors to foreign investment and by promoting international trade.
board of directors
a governing body that was elected by shareholders to represent their interest.
If the objective of your job is to influence government representatives and government bodies on regulatory issues that affect a corporation, you are a what?
a lobbyist
Suppliers
are organizations that provide resource for other organizations.
interest groups
are organize by their members to influence organizations. Like the NRA
A manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by ___________________ who already have established relationships with suppliers and customers.
competitors
An increase in business for alternative energy companies that make fuels that can be substituted for oil... what dimension of task environment is this under?
competitors; bc of substitute products
regulators
elements that have potential to control, legislate, or otherwise influence an organization's policies and practices.
Soldiering
employees deliberately working at a pace slower than their capabilities.
Theory Y
is more positive and represents the assumption that human relations advocates for
what are the standards of behavior that guide individual managers in their work
managerial ethics
Monsanto, a division of Bayer, is a chemical and biotechnology company that provides seeds, fertilizers, and herbicides to farmers around the world. The company is based in St. Louis, Missouri, but has administrative and sales offices, manufacturing plants, seed production facilities, and research centers around the world. What level of international activity best describes Monsanto?
multinational business
concerned with helping organizations produce its products or services more efficiently
operations management
people and organizations who are directly affected by the practices of an organization and have a stake in its performance
organization stakeholders
A manager decided to put three more people are the schedule for tomorrow. What function of management is this?
organizing
assigning responsibilities to accomplish a task
organizing
involves determining how activities and resources are to be grouped or used
organizing
Organization Mission
outlines the organization's purpose, premises, values, and directions.
people who have legal property rights to that business
owner
When a manager is creating a budget and agenda for a new upcoming project, what function of management is this?
planning and decision making
Human relations movement
proposed that workers respond primarily to social context of the workplace
task environment
provides useful information more readily than does the general environment because the manager can identify environmental factors of specific interest to the organization, rather than having to deal with the more abstract dimensions of the general environment
Political-Legal Dimension
refers to government regulations of business and the relationship between business and government
created by the government to protect the public from certain practices
regulatory agencies
includes the customs, mores, values, and demographics characteristics of the society of which the organization functions in
sociocultural dimension
BP providing funding and data to companies developing new technologies for deep-water drilling... what task environment is this under?
strategic partners
A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP... what task environment is this under?
suppliers... contractor
customers
task environment; whoever pays money to acquire an orgs product or services.
A new method for assembling and providing products to customers more quickly would be part of the ___________________ of the general environment.
technological dimension
The development of polymers that bond with oil to form a sponge-like material that is easily removed from the water. what dimension is this?
technological dimension
interpersonal justice
the degree of fairness people see how they are treated by others in the organization.
Procedural justice
the fairness used to determine various outcomes. Such as how one's performance is evaluated.
Social responsibility
the natural environment; pollution and waste regulation