mgmt final

the methods available for converting resources into products or services

Technological dimension

pessimistic and negative view of workers, similar to scientific management theory

Theory X

External Environment

everything outside an organization's boundaries that might affect it. General environment and Task Environment

taking visitors to dinner, ribbon cutting ceremonies, more ceremonial and symbolic than substantive activities.

figurehead

Interpersonal roles

figurehead Leader Liaison role

Quantitative management perspective

focuses on decisions making economic effectiveness, mathematical models, and use of computers

Administrative management

focuses on managing the total organization; Henri Fayol

Leader involves what

hiring, training, and motivating employees

Ever since Shelley started working remotely, she spends more of the workday playing video games than doing her job. what managerial ethic is this situation related to?

how employees treat the organization

Although the company is highly profitable, the CEO refuses to offer employees more than bare-bones health insurance. what managerial ethic is this situation related to?

how the organization treats its employees

Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill. what task environment is this under?

customers

If someone believes that a decision was made with accurate and unbiased information, they will experience _____________________ _____________regardless of whether they agree with the decision.

informational justice

perceived fairness of how information is used to arrive at decisions

informational justice

is based primarily in a single country buy gets a meaningful share of its resources or revenues (or both) from other countries

international business

the extent to which an organization is involved in or affected by business in other countries.

international dimension

Decision Making

involves selecting a course of action from a set of alternatives

Liaison

involves serving as a coordinator or link among people, groups, or organizations.

An established process for determining whether oil companies are responsible for oil spills and a requirement that guilty companies pay large fines. what dimension is this?

political-legal dimension

The organization's culture

the set of values, beliefs, behaviors, customs, and attitudes that help members of the organization understand what it stands for, how it does things, and what it considers important.

First-line managers

they supervise and coordinate the activities of operating employees. they oversee the day-to-day operations of their respective stores, hire operating employees to staff them.

Hawthorne study of piecework incentive pay plan results

workers would produce at an acceptable level

physical resources

includes raw material, office and production facilities, and equipment.

What are the 4 basic forms of organizational justice

1. distributive justice 2. procedural justice 3. interpersonal justice 4. informational justice

what management theory has more emphasis on individual attitudes and behaviors and on group process

Behavioral management perspective

Two or more companies that work together in joint ventures or other partnerships

Strategic Partners

Starbucks partnering with India-base Tata coffee to purchase their coffee beans, which approach to international business is this?

Strategic alliance

not committed to a single home country

Global business

do as little as possible to solve social or environmental problems

Obstructionist stance

what refers to the perception of people in an organization regarding fairness?

Organizational Justice

Degree of social responsibility (lowest to highest)

1. obstructionist stance 2. Defensive Stance 3.Accommodative stance 4.proactive stance

task environment

1.competitors 2.customers 3.supplies 4.strategic partners 5. regulators

General Environment

1.economic dimension 2.technological dimension 3. sociocultural dimension 4.political-legal dimension 5. international dimension

internal environment

1.owners 2.board of directors 3.employees 4.physical work environment

what are the basic functions of management?

1.planning & decision making 2. Organizing 3. Leading 4.Controlling

Which approach to social responsibility is best explained by the statement, Meet legal and ethical obligations and may do more on a case by case basis?

Accommodative Stance

"But what if . . ." about each course of action. A variety of contingencies are usually considered. this is?

Action point 1 of contingency planning

the plan that management chooses is put into effect. The most important contingency events are also defined. Only the events that are likely to occur and whose effects will have a substantial impact.... this is

Action point 2 contingency planning

are organizations that compete with it for resource

Competitors

____________________ _____________ is the determination of alternative courses of action to be taken if intended plan of action is unexpectedly disrupted or found inappropriate

Contingency planning

Compare an existing situation with a desired situation: appraise an employee's performance, compare expenses with a budge, check to see whether product quality is meeting quality standards

Controlling

Controlling

Controlling or monitoring the organization's progress towards its goals.

Does everything that is legally required for social and environmental responsibility

Defensive stance

when a firm headquartered in one country builds or purchases operating facilities in a foreign country.

Direct Investment

the fairness with which rewards and other value outcomes are distributed

Distributive Justice

acquires essentially all of its resources and sells all of its products/services with in a single country

Domestic Business

social responsibility

General social welfare

Declining tourism along the entire coastline of the Gulf of Mexico. what dimension is this?

Economic dimension

the overall health and vitality of the economic system in which the organization operates

Economic dimension

who conducted the Hawthorne studies?

Elton Mayo

many wine distributors buy products from vineyards in France, Italy, or California and import them into their own countries for resale. which approach to international business is this?

Exporting and importing

Management science

Focuses on the development of mathematical models. a simplified representation of a system, process, or relationship

what study involved manipulating illumination for one group of workers and compared their productivity with the productivity of another group who's illumination was not changed?

Hawthorne Study

When government inspectors show up at his plant, Jackson takes them to an expensive restaurant for lunch and gives them tickets to sold-out sports events. what managerial ethic is this situation related to?

How employees and the organization treat other economic agents.

Which country could best be described as a high-potential/high-growth economy?

India

engaging and empowering the employees is a form of what?

Leading

the process used to get members of organizations to work together to further the interest of the organization.

Leading

companies in the computer industry may use _____________ to keep other companies informed about their plans

Liaison

Kirin Brewery, Japan's largest producer of beer, allows the Eagle Brewery in England to manufacture beer to Kirin's specifications and market the beer as Kirin Beer. Kirin Brewery earns a royalty on the beer sold in England. Which approach to international business is Kirin Brewery using?

Licensing

_____________ ______________ acknowledges that human behavior in organizations is much more complex that human relationists realized

Organizational Behavior

what is the largest group of managers in most organization

Middle Managers

who is responsible for implementing the policies and plans developed by top managers

Middle Managers

Setting an organization's goals and deciding how to achieve them

Planning

takes the highest degree of social responsibility

Proactive stance

The Environmental Protection Agency (EPA) monitoring the level of oil contamination in the Gulf Coast region... what task environment is this under?

Regulators

Classical management perspective

Scientific management & Administrative management

what management theory is concerned with improving the performance of individual workers

Scientific management theory; Fredrick W. Taylor

managers who manage overall organization

Top managers

high-potential/high-growth economies

been relatively underdeveloped and immature and, until recently, were characterized by weak industry, weak currency, and relatively poor consumers. The governments in these countries, however, have been actively working to strengthen their economies by opening their doors to foreign investment and by promoting international trade.

board of directors

a governing body that was elected by shareholders to represent their interest.

If the objective of your job is to influence government representatives and government bodies on regulatory issues that affect a corporation, you are a what?

a lobbyist

Suppliers

are organizations that provide resource for other organizations.

interest groups

are organize by their members to influence organizations. Like the NRA

A manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by ___________________ who already have established relationships with suppliers and customers.

competitors

An increase in business for alternative energy companies that make fuels that can be substituted for oil... what dimension of task environment is this under?

competitors; bc of substitute products

regulators

elements that have potential to control, legislate, or otherwise influence an organization's policies and practices.

Soldiering

employees deliberately working at a pace slower than their capabilities.

Theory Y

is more positive and represents the assumption that human relations advocates for

what are the standards of behavior that guide individual managers in their work

managerial ethics

Monsanto, a division of Bayer, is a chemical and biotechnology company that provides seeds, fertilizers, and herbicides to farmers around the world. The company is based in St. Louis, Missouri, but has administrative and sales offices, manufacturing plants, seed production facilities, and research centers around the world. What level of international activity best describes Monsanto?

multinational business

concerned with helping organizations produce its products or services more efficiently

operations management

people and organizations who are directly affected by the practices of an organization and have a stake in its performance

organization stakeholders

A manager decided to put three more people are the schedule for tomorrow. What function of management is this?

organizing

assigning responsibilities to accomplish a task

organizing

involves determining how activities and resources are to be grouped or used

organizing

Organization Mission

outlines the organization's purpose, premises, values, and directions.

people who have legal property rights to that business

owner

When a manager is creating a budget and agenda for a new upcoming project, what function of management is this?

planning and decision making

Human relations movement

proposed that workers respond primarily to social context of the workplace

task environment

provides useful information more readily than does the general environment because the manager can identify environmental factors of specific interest to the organization, rather than having to deal with the more abstract dimensions of the general environment

Political-Legal Dimension

refers to government regulations of business and the relationship between business and government

created by the government to protect the public from certain practices

regulatory agencies

includes the customs, mores, values, and demographics characteristics of the society of which the organization functions in

sociocultural dimension

BP providing funding and data to companies developing new technologies for deep-water drilling... what task environment is this under?

strategic partners

A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP... what task environment is this under?

suppliers... contractor

customers

task environment; whoever pays money to acquire an orgs product or services.

A new method for assembling and providing products to customers more quickly would be part of the ___________________ of the general environment.

technological dimension

The development of polymers that bond with oil to form a sponge-like material that is easily removed from the water. what dimension is this?

technological dimension

interpersonal justice

the degree of fairness people see how they are treated by others in the organization.

Procedural justice

the fairness used to determine various outcomes. Such as how one's performance is evaluated.

Social responsibility

the natural environment; pollution and waste regulation