MGMT FINAL REVIEW

The ability to control salary increases, promotions, praise, and interesting job assignments is known as A. Referent power B. Reward power C. Rational persuasion D. Directive leadership E. Positive reinforcement

B

Charismatic leadership is closely linked with A. Legitimate power B. Instrumental power C. Legitimate requests D. Referent power E. Coercive power

D

Workplace bullies use sarcasm, humiliation, and fear to influence others. This is a form of ____ power. A. expert B. legitimate C. referent D. reward E. coercive

E

An organization is ______ when power and control are kept at the top levels of management. A. Centralized B. Specialized C. Decentralized D. Departmentalized E. Wide

A

Cengage organizes authors based on the subject they write. Cengage uses _______ departmentalization. A. Product B. Functional C. Location D. Customer E. Sequential

A

Darin, the Human Resources manager of a local firm, makes sure that the firm is paying men and women the same if they are doing the same job. The legal constraint that he is abiding by is the A. Equal pay act B. Affirmative action act C. National labor relations act D. Various executive orders issued by the president E. Female discriminative act

A

Jon has a Ph.D. In organizational psychology. He works for Boeing as an executive coach. The executives have more experience and total power. Jon's primary power is A. Referent B. Expert C. Legitimate D. Coercive E. Reward

B

Desiree is reluctant to take a promotion because it involves moving to an area about which she knows little. According to the text, the most likely reason for such employee resistance to change is A. Uncertainty B. Threatened self-interests C. Different perceptions D. Feelings of loss E. Facilitation

A

Effective communication would be most important for A. A pilot transferring control of the aircraft B. Someone complaining about the weather C. An after-dinner speaker at a Lions Club meeting D. A campaign speech E. A company newsletter

A

A construction worker injured on the job is on convalescent time-off for five weeks. She can't wait to get back to work and accomplish something. This is a(n) _______ need. A. Achievement B. Esteem C. Self-respect D. Affiliation E. Security

A

All of the following are reasons to use coaching and counseling as an organization development intervention technique EXCEPT A. To provide an evaluation of current performance B. The help people see themselves as others see them C. The teach behaviors that will help people to work with others D. To help workers focus on how to perform better in the future E. The provide non-evaluative feedback

A

Evelyn gets her energy from others, likes creative tasks, is logical and likes finishing things. Her traits illustrate the ______ dimensions of the Myers-Briggs Type Indicator. A. Extrovert, intuitive, thinking, judge B. Extrovert, intuitive, feeling, perceiver C. Introvert, intuitive, feeling, judge D. Introvert, sensing, thinking, judge E. Introvert, sensing, feeling, power

A

GM has a division for GMC trucks and one for Buicks, Oldsmobiles, and Cadillacs. This is an example of ______ departmentalization. A. Product B. Location C. Divisional D. Sequential E. Customer

A

Lisa has been appointed leader of a project task force. She has strong leader-member relations. The task is structured. According to Fiedler's LPC theory, the situation is A. Most favorable B. Moderately favorable C. Moderately unfavorable D. Most unfavorable E. None of these

A

Many schools think selecting a student for the gifted and talented program is A. Positive reinforcement B. Punishment C. Avoidance D. Extinction E. An intrinsic reward

A

Organization change by means of change in technology and operations occurs when an organization A. Implements ERP B. changes managerial scope C. Trains people to give them new skills and abilities D. Redesign jobs E. Outsources nonessential functions

A

The idea that organization change may have effects extending beyond the area in which the change takes place relates to one of the integrative management theories presented earlier in the text. What is that theory A. Systems theory B. Contingency theory C. Scientific management theory D. Theory Z E. Theory Y

A

Tyler told Emily to improve public opinion. The goal that Emily was given lacks goal A. Specificity B. Acceptance C. Conformity D. Congruity E. Difficulty

A

Which of the following is the form of political behavior in which people try to enhance their image in the eyes of others? A. Impression management B. Inducement C. Creation of obligation D. Persuasion E. Coercion

A

Which of the following statements does NOT describe a characteristic of the grapevine? A. Everyone is always included B. The grapevine can start anywhere C. Some people are included in virtually all messages D. The grapevine flows in all directions E. The two primary types of grapevines are cluster and gossip

A

Invacare modified the wheelchair assembly process so that workers assemble the entire wheelchair rather than simply adding one or two pieces as is normal on most assembly lines. This is an example of A. Job enrichment. B. Job enlargement. C. Job rotation. D. Quality circles. E. Work teams.

B

Facebook CEO Mark Zuckerberg struck a deal with Spotify CEO Daniel EK for online music service. As CEOs they have ____ power. A. Coercive B. legitimate C. Inspirational D. Referent E. Reward

B

Ingrid is excited about her new job. She thinks it will be exciting, fulfilling, and rewarding, and will allow her the standard of living she is looking for. She has made a(n) _______ with her new employer. A. Inducement B. Psychological contract C. Organizational commitment D. Contributory expectation E. Mental picture

B

Latisha loves to read. She reads a lot of business, history, and biography books. She often notices similarities in the situations in the books with what she is managing at work. ____ thinking is a skill that allows her to see similarities between situations, phenomena, and events. A. Congruent B. Convergent C. Digressive D. Divergent E. Constructive

B

Mika was promoted to manager on her display of great self-confidence and her intelligence. The assumptions under which Mika received her promotion are based on the usefulness of _______ in predicting who will make a good leader. A. Leadership behaviors B. Leadership traits C. Leadership style D. Leadership challenges E. None of these

B

Once Mercedes-Benz decided it was going to move its headquarters, it wanted to find a site with lower business taxes, lower cost of living for employees, and better quality of life for employees. Mercedes was at which step in the comprehensive organization change model? A. Recognize the need for change B. Set goals for change C. Diagnose what brought on the need for change D. Select a change technique E. Evaluate the results

B

Paula works as a safety engineer for a large petroleum-processing company. She is always willing to look at possible dangerous situations, talk to employee groups about developing safety habits, and monitor the organization to make sure it complies with OSHA standards. She never complains if she needs to work overtime on holidays or weekends. Paula is. A. Experiencing cognitive dissonance B. A good organizational citizen C. Experiencing burnout D. A Type B personality E. A person with an external locus of control

B

The CEO of an auction company suffered chest pains and was hospitalized. This news instantly traveled throughout the organization as one person told a group of people, who then told another group, and so on. Which type of grapevine does this situation represent? A. Gossip B. Chain C. Wheel D. All-channel E. Cluster

B

The job characteristics approach to job design is a specific method for taking into account both the work system and employee preferences. It is similar to the more general ______ approach. A. Job rotation B. Job enrichment C. Job enlargement D. Work teams E. Job specialization

B

The most appropriate training technique for PepsiCo to teach its employees to make ethical decisions would be A. Web-based training B. Case discussion groups C. On-the-job training D. Assigned readings E. Programmed instruction

B

Top managers at GE are highly regarded by other companies. They are frequently approached by executive search firms with information about openings at other companies. The managers are examples of A. Emergent workers B. Knowledge workers C. Contributory employees D. Task-oriented employees E. Job-oriented workers

B

Which of the following directly follows from the organizations mission? A. Operation plans B. Strategic goals C. Tactical goals D. Tactical plans E. Functional plans

B

Which of the following statements does NOT describe an advantage of oral communication? A. It is easy to use B. It is accurate C. It facilitates feedback D. It is comfortable for managers E. It can be done with little preparation

B

Which of the following is an example of an individual who is leading? A. A person identifying detailed steps B. A person delegating authority C. A person convincing you to go on a date D. A person planning detailed evaluations E. A person establishing time tables

Not b

GM and the United Auto Workers announced a tentative labor contract that gives $5,000 signing bonuses, a $3 an hour raise for entry-level workers, a buyout of highly paid skilled workers, and denies a cost-of-living adjustment. This was the conclusion of A. Labor relations B. Grievance procedure C. Collective bargaining D. Certification E. Arbitration

C

Giovanna is very competent. She works in a relatively predictable environment. All of her subordinates do the same activity with few problems. This situation would tend to call for A. A narrow span of management B. Delegation C. A wide span of management D. A tall organization E. A decentralized organization

C

If you give a paper-and-pencil test to job applicants in your organization and then later do a correlation analysis to determine the relationship between success in the testing device and success on some measure of performance, you are determining A. Content validity B. Affirmative action results C. Predictive validity D. The adverse impact of the hire E. Test reliability

C

Mother Theresa was asked which country was the poorest. She replied "the United States, because people are so lonely there." The culture of the United States doe not do a good job of meeting the need for A. Esteem B. Physiological C. Belongingness D. Security E. Self-actualization

C

According to the path-goal theory, a leader cannot change the personality of a subordinate, so the primary function of the leader is to A. Determine how much to let subordinates participate in the decision making process B. Create a match between leader style and situational favorableness C. Make organizational rewards available and show employees what behavior will be effective in getting those rewards D. Evaluate the personal characteristics of the employees and select a group that will work well together E. Identify people for leader development

C

Augustus has a Ph.D. in chemistry. He was a college professor and is now director of research at his company. He has ____ power. A. Legitimate B. Technological C. Expert D. Referent E. Coercive

C

Bill Lennox is a good man. He inspires loyalty and impeccable behavior because he demonstrates high moral standards with every decision. He has _____ power. A. Coercive B. Reward C. Referent D. Expert E. Legitimate

C

Eduardo developed brain cancer. His wife accompanied him to Boston where he received experimental surgery. The ability to leave her job and know that it would be hers when she returned was made possible by the A. Fair labor standards act B. National labor relations act (Wagner act) C. Family and medical leave act of 1993 D. Labor practices act E. Equal lay act

C

Flexible work schedules, the 4/40 workweek, job sharing, and home-based work are all examples of what the text calls A. Work redesign plans B. Goal-setting theory issues C. Alternative work arrangements D. Behavior modification plans E. Organizational modifications

C

Fred is in the Army. He saw a couple major motion pictures that took place in Iraq. They were so inaccurate, he refuses to see another war movie. He now thinks all Hollywood producers are left-wing zealots. Fred is using A. Sexism B. Racism C. Stereotyping D. Attribution E. Selective perception

C

Product departmentalization has the disadvantages that _______ and administrative cost is increased. A. Decision making is slowed B. Performance of individual product lines is hard to assess C. Managers often fail to focus on what is good for the organization as a whole D. Experts are concentrated in one area E. The organizational must have skilled specialists to deal with each client group

C

What would most likely cause an organization to decentralize? A. The need to make decisions that could cost the company millions of dollars B. A large number of new and untested middle managers C. A dynamic or complex environment D. A corporate culture that believes that all important decisions must be made by top-level managers E. Strong leadership at top levels

C

Which of the following methods of departmentalization groups jobs according to their involvement in the same or similar activities? A. Customer B. Product C. Functional D. Divisional E. Location

C

Which of the following reinforcement schedules offers a worker the MOST incentive to do good work? A. Fixed-interval B. Fixed-ratio C. Variable-interval D. Variable-ratio E. All of these

C

Which of the following statements about the grapevine is FALSE? A. Is can be used to transmit information quickly B. It builds a sense of togetherness C. It is a useful way to transmit confidential information D. It may extend beyond the organizational boundaries E. It is often used as a way to get power

C

Which of the following statements about the need for power is FALSE? A. People with high power needs tend to be high performers B. Periphery with high power needs tend to have good attendance records C. Most supervisors do not have a high need for power D. More successful managers have higher power needs than do less successful managers E. The need for power is the desire to be influential and to control one's environment

C

Raphael went to law school, passed his state bar exam, and decided to become a pastry chef. According to expectancy theory, practicing law has A. High positive valence B. A need for high achievement C. A need for self actualization D. High negative valence E. A high intrinsic self-relevance

D

Coca-cola launched a bottle with a new size and shape. The soda pop stayed the same. This is an example of a(n) _______ innovation. A. Incremental B. Radical C. Diversified D. Functional E. Differentiated

Not c

Siemens created Siemens One to group employees together that serve the same client. For example people from medical and building technology both serve hospitals, so a Siemens One representative talks to a hospital about all of Siemens products and services. Siemens One uses _____ departmentalization. A. Product B. Function C. Location D. Customer E. Sequence

D

Derda, Inc. manufactures equipment used for professional woodworking. It has one department devoted to producing embossing machines, which are used to create wood moldings and panels. It has another department that produces sanding machines. The departments interact very little on a day-to-day basis, and their only responsibility to each other is to see that they both contribute to Derda's success. There is, however, an engineer assigned to the embosser department who stays in contact with people in the sander department to make sure that each is being treated equitably. As the engineer has no formal role, he is likely playing the coordinating role of A. Integrator B. Disseminator C. Monitor D. Liaison E. Taskmaster

D

Hurricane Irene pummeled the pumpkin crop in the Northeast. Wholesalers reached out to growers in the Midwest and Canada when pumpkin prices in the Northeast more than doubled. Hurricane Irene created ______ change. A. Functional B. Planned C. Line management D. Reactive E. Hierarchical

D

If you want to increase the probability that a behavior will recur, which of the following types of reinforcement will get the desired results? A. Positive reinforcement and extinction B. Avoidance and extinction C. Punishment and positive reinforcement D. Avoidance and positive reinforcement E. Punishment and extinction

D

Ken is a newly hired police officer. He has been assigned to ride along with a more experienced officer to learn about paperwork, how to handle accident scenes, how to deal with domestic disputes, and about other duties that he will be expected to perform. The police department that hired Ken is using _____ training. A. Situation B. Behavior modeling C. Lecture D. On-the-job E. Programmed instructional

D

Managers plan, control, organize, and lead. They need good people abilities as well as analytical abilities. A mangers job has A. Autonomy B. Feedback C. Task significance D. Skill variety E. Task identity

D

Nika asked questions about the company's retirement plan during her job interview. She is discussing A. Incentives B. Compensation C. Pay D. Benefits E. Wages

D

The presence of highly capable employees and an indifference toward rewards will A. Increase subordinate maturity B. Make it necessary for a leader to be more supportive C. Require the leader to be more directive D. Neutralize leader behavior E. Have little impact on required leadership

D

Too little stress can cause a person to A. Feel invigorated B. Be healthy and pleased with life C. Develop healthy coping techniques D. Become lethargic E. Become anxious about time pressures

D

What approaches to identifying a leader is someone using if her votes for a politician base in his or her appearance, communication skills, and education? A. LPC B. Fiedler's contingency C. Vrooms decision tree D. Trait E. Path-goal

D

Yoshiko is the manager of the accounting department. She has an assistant manager who reports to her. Six supervisors also report to her from other divisions. The supervisors have three subordinates each. Yoshiko has a span of management of A. Eighteen B. Nineteen C. Ten D. Seven E. Six

D

An employee with high self-esteem is likely to A. Seek higher-status jobs B. Be confident in his ability to perform C. Derive intrinsic satisfaction from accomplishments D. Believe she is a worthwhile person E. All of these

E

Antoine likes concrete things. This trait illustrates the ____ dimension of the Myers-Briggs Type Indicator. A. Judging B. Intuitive C. Thinking D. Feeling E. Sensing

E

Howard has a six month old son. Howard is thankful for the ______ every time he pushes a stroller down a ramp or has more space in a store. The act has helped a broad range of people. A. Occupational safety and health act B. Civil rights act C. Fair labor standards act D. National labor relations act E. Americans with disabilities act

E

Manager and leaders differ in A. How they create an agenda B. How they achieve the agenda C. How they execute plans D. The types of outcome they achieve E. All of these

E

Martha had parents who were perfectionists. She has been very successful in running her business, but she is overly critical of herself. Martha has low A. Conformity B. Risk propensity C. Self-monitoring D. Locus of control E. Self-esteem

E

Some Mercedes-Benz employees refused to move to Atlanta when the headquarters left New Jersey, because it meant moving away from extended family members and friends. The employees were resistant to change because of A. Uncertainty B. A high level of risk propensity C. Threatened self-interests D. Different perceptions E. Feeling of loss

E

Which of the following factors influences the encoding process? A. The content of the message B. The familiarity of the sender and receiver C. The senders personal distractions D. The message composition or makeup E. All of these

E

Which of the following is suggested as a way for individuals to manage stress? A. Exercise B. Relaxation C. Support groups D. Time management E. All of these

E

Which of the following start ends about job specialization is accurate? A. Workers are more proficient B. Equipment is more specialized C. Training is simplified D. Workers are more likely to be bored E. All of these

E

Which of the following statements describes an advantage of functional departmentalization? A. Organizational decision making is faster B. Each department is staffed by experts C. Functional managers can easily control activities within the department D. Areas of responsibility are clearly defined E. All of these

E

The President of XYZ Corp. does not like to give bad news. However, his staff is not performing well and some changes need to be made. His chief of staff has the goal of improving staff coordination and performance. The goal has A. specificity B. acceptance C. conformity D. congruity E. difficulty

Not b

Mihee set challenging goals and high expectations because she has confidence in her fellow nurses. Based in the path-goal theory, what kind of leader behavior is Mihee exhibiting? A. Supportive B. Directive C. Participative D. Achievement-oriented E. Bureaucratic

Not a

San Antonio employees in a multitude of occupations are fearful of losing their jobs due to the recent spate of corporate merger, acquisition, and consolidation activity in the region. Employees also are concerned that they are not being paid as highly as their counterparts in other cities. They are interested in joining a union to protect themselves. The next step is to A. Hire a binding arbitrator to settle grievances B. Hold certification elections C. Hold a decertification election D. Engage in collective bargaining E. Collect employee signatures on authorization cards

Not a

The opposite of micromanaging is A. Decentralization B. Span of management C. Unity of command D. Departmentalization E. Delegation

Not a

Which of the following has NOT been identified as a major characteristic of a well-designed organizational reward system? A. Rewards must meet the needs of individuals B. Rewards must compare favorably with those offered by other organizations C. Rewards must be tied to experience with the organization D. Distribution of rewards must be views as equitable E. The system must recognize differences in needs and the means by which people chose to satisfy them

Not a

Which of the following statements describes the major differences between type B and type A individuals? A. Type B individuals have less patience B. Type B individuals have a more balanced approach to life C. Type B individuals are usually less healthy D. Type B individuals are less intelligent E. Type B individuals are more competitive

Not a

Which of the following would be likely to include all forms or organizational communication? A. Peers coordinating the details of a project B. A suggestion box C. A memo from the president of a company D. A daily staff meeting E. An absenteeism report submitted by the clerk who keeps employee records

Not a

Advantages of contingent workers include all EXCEPT A. flexibility B. Wage reduction C. Benefit reduction D. Performance improvement E. Reduced need for career planning

Not b

Many college students work as int runs over the summers. Some are offered employment upon graduation. Internships can be a(n) A. Realistic job preview B. Gate-hire C. Jab analysis D. Job content validation E. Assessment centr

Not b

One of the major disadvantages of ranking as an appraisal method is that it A. Cannot be used to compare people in different work groups B. Does not measure the employees motivation to use their ability on a daily basis C. Has opportunity bias D. Compares employees to a fixed standard E. Creates excessive competition among employees

Not b

Practicing one's faith is part of meeting _____ and ______ needs. A. Growth, relatedness B. Existence, growth C. Security, esteem D. Relatedness, existence E. Physiology, belongingness

Not b

Since Jeffery took over as CEO, the stock value has tumbled for more than two years. Jeffery now doubts his capabilities. In other words, he has had low A. Self-efficacy B. Self-esteem C. Self-monitoring D. Risk propensity E. Dogmatism

Not b

Harriet has a drinking problem. After a drinking-related incident at work, she sought treatment. Courts are increasingly ruling that her condition is covered under the A. Equal pay act B. Civil rights act C. National labor relations act D. Americans with disabilities act E. Female discrimination act

Not c

If a manager decided to respond to a grapevine by ________, it would most likely be a waste of his or her time. A. Determining who the key people in it are B. Trying to get information from it C. Testing employee reactions to various bits of untrue gossip D. Attempting to control the kind of information in it E. Attempting to eliminate it

Not c

Juan has a tendency to see the good side of each situation. This is known as A. Cognitive dissonance B. Self-efficacy C. An internal locus of control D. Positive efficacy E. The cognition part of attitude

Not c

Rose Marie's boss tells her what to do, not how to do it. Which of the following statements is TRUE? A. Rose Marie must have high growth-need strength B. Rose Marie is apparently receiving much feedback from some source C. The job must allow Rose Marie to use many of her skills D. Rose Marie must view the job as important to the firms successes E. Rose Marie apparently has a high degree of autonomy in her job

Not c

The reinforcement theory of motivation is the basis for using A. Information distortion B. Legitimate requests C. Inspirational appeals D. Personal identification E. Instrumental compliance

Not c

Working Mother magazine ranked Abbott as one of the top ten companies for working families. CEO Miles White says "One of the most important things we can do for working families today is to help them lead healthier lives." According to the Michigan studies, White is using _____ behavior. A. Job-center leader B. Initiating structure C. Consideration D. Authority-compliance leader E. Employee-centered leader

Not c

After the federal government stepped in to financially help auto makers, the CEOs flew by private jet to D.C. to testify before Congress. The politicians expressed outrage. The CEOs failed A. Creation of obligation B. Inducement C. Impression management D. Public relations E. Image promotion

Not d

Daniel has been appointed leader of a project task force and has legitimate power in this position. The task is unstructured. Daniel has weak leader-member relations. According to Fiedler's LPC theory, what type of leadership style is appropriate in this situation? A. Relationship-oriented B. Task-oriented C. Participative D. Transformational leadership E. None of these

Not d

If you are a reported for a newspaper, you are expected to write, edit, and proofread stories by the paper's deadline. These expectations are referred to as A. Workplace behaviors B. Performance behaviors C. Withdrawal behaviors D. Job attributed E. Organizational citizenship

Not d

The Hospital for Special Surgery is staffed with over 200 doctors. If a patient has a toe injury she goes to a foot and ankle specialist. Later if she injures her hand, she will see a different doctor. Each doctor has assistants based around the specialty. The HSS uses a _______ basis for departmentalization. A. Functional B. Location C. Product D. Customer E. Sequential

Not d

The ________ theory says motivation is a function of how much we want something and how likely we are to get it. A. Expectancy B. Equity C. Reinforcement D. Two-factor E. ERG

Not d

After the federal government stepped in to keep some business from failing, new attention was focused on executive compensation. Politicians, tax payers and news media called for change. This is an example of an organization change attempt focused on influencing A. People B. Technology C. Operations D. Structure E. Social responsibility

Not e

Donald Trump is considered an "average" manager, but many view him as larger than life. Trump engages in a lot of A. Creation of obligation B. Inducement C. Impression management D. Public relations E. Image promotion

Not e

In the Marine Corps, subordinates want tough effective training that they know will someday save their lives. If you apply the Michigan studies in this case, the subordinates want A. A job-centered leader B. Initiating structure behavior C. Consideration behavior D. An authority-compliance leader E. An employee-centered leader

Not e

Quality control inspectors often randomly select items from an assembly line for inspection. For example, they may take the twelfth, seventeenth, forty-fourth, and sixtieth items. Assuming that the items are evenly spaced, what reinforcement schedule are they using? A. Continuous B. Fixed-ratio C. Fixed-interval D. Variable-ratio E. Variable-interval

Not e