MGT 350 Final 2

All of the following conditions contribute to the effectiveness of goal setting EXCEPT

group, as opposed to individual goals

According to ERG theory, if an individual is frustrated in the growth opportunities of his job

he may regress to either relatedness or existence needs

Which of the following is not a physiological outcome of stress?

heart disease

Joaquin received the Chacellor's Award and an $8,000 scholarship for a research paper and formal presentation he created. He believes that he worked hard for the paper and the presentation. Joaquin would feel a sense of

high distributive justice

Which of the following statements regarding research on emotional contagion is INCORRECT?

the spillover from positive emotions lasts longer than that from negative emotions

All of the following are criticisms of Herzberg's theory of motivation EXCEPT

the theory suggests that improving the environment only goes so far in motivating employees

Stress, or the body's response to a change that requires a physical, mental, or emotional response, is always bad for the individual

False

Which of the following is an advantage to job specialization?

Staffing costs are lower because the repetitive nature of tasks makes skill requirements lower

Goal setting is one of the most influential and practical theories of motivation

True

In a supermarket study, cashiers rotated through different departments have lower stress levels and less pain in necks and shoulders.

True

Maria just completed a series of personality assessments and is found to have the traits of external locus of control and introversion. Given the results of studies on attitude, it is likely she also has positive work attitudes.

True

The job characteristics of autonomy and high skill variety are related to organizational commitment.

True

Research on turnover indicates which of the following statements is FALSE?

all turnover is bad for an organization

To empower your employees

change the company structure so employees have more power on the job

You are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience

cognitive dissonance

Genuine acting is

displaying emotions in alignment with your emotions

Which of the following statements regarding SMART goals is correct?

effective goals tend to be aggressive

Scientific management's primary focus is

efficiency

Research on emotional intelligence suggests that the emotion most helpful to creating a successful team is

empathy

Which of the following statements is true about empowerment?

employees who are nervous about empowerment may also worry about the increased responsibility

Which of the following is a need based theory of motivation?

erg theory

Alderfer's growth needs correspond to Maslow's

esteem needs

Research indicates which of the following factors is the strongest predictor of job performance?

general mental ability

Research suggests high levels of emotional intelligence lead to which of the following?

higher life satisfaction

Negative reinforcement

increases the desired behavior

Michele is being considered for a managerial position at Halliburton. She completes a TAT as part of an assessment center exercise for prospective managers. Facilitators will examine the results carefully for their manager choices knowing that

individuals high in need for achievement may find it difficult to delegate authority of subordinates

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he emails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing

information overload

Which of the following statements regarding absenteeism is INCORRECT?

instituting organization policies that penalize absenteeism are reasonable approaches to controlling the problem

Job specialization

is breaking down jobs into their simplest components and assigning them to employees so that each person will perform a few tasks in a repetitive manner

Which of the following factors has the most influence on worker motivation?

job design

Maria works at a factory in Lima, Peru where she sews blue jeans for a major American firm. On Mondays, she sews the side seams of the jeans, on Tuesdays she sews on pockets, Wednesdays she presses finished jeans, Thursdays she folds jeans, packages sets of twelve in shrink wrap and places them in boxes, and on Friday she sews decorative stitching on the pockets and side seams. Maria is working under the job design technique of

job rotation

If one looks at the number of studies conducted on attitudes, which of the following seems to be the most important?

job satisfaction

You work for your college's annual alumni fund. You have averaged 25 phone calls in a three hour shift throughout your employment. Your supervisor now demands that you increase that number to 40 calls per three hour shift. You feel that you do not have the skills or the time to make 40 calls; this is an unrealistic goal. According to expectancy theory, you are experiencing

low expectancy

Which of the following statements about negative emotions is INCORRECT?

negative emotions are always destructive in the workplace

Which of the following statements is NOT an effective approach to disciplining employees?

no two employees or incidents are the same, so no two employee should be disciplined the same way

Which of the following is NOT a core job characteristic in the Hackman and Oldham job characteristics model?

pay

Which of the following statements is true?

people who are critical of themselves experience less job satisfaction

Which statement regarding citizenship behaviors is accurate?

people who are older demonstrate higher levels of citizenship

Research on job characteristics indicate that

people who have high growth need tend to expect their jobs to help them build new skills

Organizational citizenship behaviors include all of the following EXCEPT

performing the duties in one's job description

Your paycheck could likely satisfy which of the following needs identified by Maslow?

physiological, esteem, and safety

Research suggest which of the following relationships between performance and turnover?

poor performers are more likely to quit their jobs compared to high performers

A manager with low focus and low energy would

procrastinate at work

Which of the following is not a hygiene factor in Herzberg's theory of motivation?

recognition

Job enlargement

refers to expanding the tasks performed by employees to add more variety

Structural empowerment

refers to the aspects of the work environment that give employees discretion, autonomy and the ability to do jobs effectively

All of the following are steps that firms are taking to assist employees in dealing with stress in the workplace EXCEPT

replacing employees who are stressed with more resilient employees

Maslow's theory of motivation is criticized because

research does not support the argument that satisfied needs no longer motivate behavior

Mary is a new employee in the handbag department of a major department store. She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers, or if she is to sell the items and then go back into the stockroom to replenish them. Mary is experiencing

role ambiguity

When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence?

social awareness

When organizational behavior modification is used to examine employee absenteeism, which step looks at why employees are absent?

step 3: analyze behavior antecedents and outcomes

Jennifer strongly dislikes her next-door neighbors, yet every time she sees them she stops to pleasantly chat with them for a few moments. Jennifer is engaging in

surface acting

Autonomy is

the degree to which a person has the freedom to decide how to perform his tasks

Esteem needs are

the desire to feel important

Organizational commitment is

the emotional attachment people have toward the company they work for

Attitude surveys conducted by companies produce more useful information if

the management is perceived as credible by employees

Research on equity theory suggests

those who feel over-rewarded experience little distress over the situation

The "corporate athlete approach" to stress is

to train mind and body to perform at peak levels by using better nutrition, and positive action

Which of the following statements regarding ways to deal with late coworkers is INCORRECT?

try ignoring lateness and not imposing negative consequences