MGT 350 Final 2
All of the following conditions contribute to the effectiveness of goal setting EXCEPT
group, as opposed to individual goals
According to ERG theory, if an individual is frustrated in the growth opportunities of his job
he may regress to either relatedness or existence needs
Which of the following is not a physiological outcome of stress?
heart disease
Joaquin received the Chacellor's Award and an $8,000 scholarship for a research paper and formal presentation he created. He believes that he worked hard for the paper and the presentation. Joaquin would feel a sense of
high distributive justice
Which of the following statements regarding research on emotional contagion is INCORRECT?
the spillover from positive emotions lasts longer than that from negative emotions
All of the following are criticisms of Herzberg's theory of motivation EXCEPT
the theory suggests that improving the environment only goes so far in motivating employees
Stress, or the body's response to a change that requires a physical, mental, or emotional response, is always bad for the individual
False
Which of the following is an advantage to job specialization?
Staffing costs are lower because the repetitive nature of tasks makes skill requirements lower
Goal setting is one of the most influential and practical theories of motivation
True
In a supermarket study, cashiers rotated through different departments have lower stress levels and less pain in necks and shoulders.
True
Maria just completed a series of personality assessments and is found to have the traits of external locus of control and introversion. Given the results of studies on attitude, it is likely she also has positive work attitudes.
True
The job characteristics of autonomy and high skill variety are related to organizational commitment.
True
Research on turnover indicates which of the following statements is FALSE?
all turnover is bad for an organization
To empower your employees
change the company structure so employees have more power on the job
You are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience
cognitive dissonance
Genuine acting is
displaying emotions in alignment with your emotions
Which of the following statements regarding SMART goals is correct?
effective goals tend to be aggressive
Scientific management's primary focus is
efficiency
Research on emotional intelligence suggests that the emotion most helpful to creating a successful team is
empathy
Which of the following statements is true about empowerment?
employees who are nervous about empowerment may also worry about the increased responsibility
Which of the following is a need based theory of motivation?
erg theory
Alderfer's growth needs correspond to Maslow's
esteem needs
Research indicates which of the following factors is the strongest predictor of job performance?
general mental ability
Research suggests high levels of emotional intelligence lead to which of the following?
higher life satisfaction
Negative reinforcement
increases the desired behavior
Michele is being considered for a managerial position at Halliburton. She completes a TAT as part of an assessment center exercise for prospective managers. Facilitators will examine the results carefully for their manager choices knowing that
individuals high in need for achievement may find it difficult to delegate authority of subordinates
Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he emails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing
information overload
Which of the following statements regarding absenteeism is INCORRECT?
instituting organization policies that penalize absenteeism are reasonable approaches to controlling the problem
Job specialization
is breaking down jobs into their simplest components and assigning them to employees so that each person will perform a few tasks in a repetitive manner
Which of the following factors has the most influence on worker motivation?
job design
Maria works at a factory in Lima, Peru where she sews blue jeans for a major American firm. On Mondays, she sews the side seams of the jeans, on Tuesdays she sews on pockets, Wednesdays she presses finished jeans, Thursdays she folds jeans, packages sets of twelve in shrink wrap and places them in boxes, and on Friday she sews decorative stitching on the pockets and side seams. Maria is working under the job design technique of
job rotation
If one looks at the number of studies conducted on attitudes, which of the following seems to be the most important?
job satisfaction
You work for your college's annual alumni fund. You have averaged 25 phone calls in a three hour shift throughout your employment. Your supervisor now demands that you increase that number to 40 calls per three hour shift. You feel that you do not have the skills or the time to make 40 calls; this is an unrealistic goal. According to expectancy theory, you are experiencing
low expectancy
Which of the following statements about negative emotions is INCORRECT?
negative emotions are always destructive in the workplace
Which of the following statements is NOT an effective approach to disciplining employees?
no two employees or incidents are the same, so no two employee should be disciplined the same way
Which of the following is NOT a core job characteristic in the Hackman and Oldham job characteristics model?
pay
Which of the following statements is true?
people who are critical of themselves experience less job satisfaction
Which statement regarding citizenship behaviors is accurate?
people who are older demonstrate higher levels of citizenship
Research on job characteristics indicate that
people who have high growth need tend to expect their jobs to help them build new skills
Organizational citizenship behaviors include all of the following EXCEPT
performing the duties in one's job description
Your paycheck could likely satisfy which of the following needs identified by Maslow?
physiological, esteem, and safety
Research suggest which of the following relationships between performance and turnover?
poor performers are more likely to quit their jobs compared to high performers
A manager with low focus and low energy would
procrastinate at work
Which of the following is not a hygiene factor in Herzberg's theory of motivation?
recognition
Job enlargement
refers to expanding the tasks performed by employees to add more variety
Structural empowerment
refers to the aspects of the work environment that give employees discretion, autonomy and the ability to do jobs effectively
All of the following are steps that firms are taking to assist employees in dealing with stress in the workplace EXCEPT
replacing employees who are stressed with more resilient employees
Maslow's theory of motivation is criticized because
research does not support the argument that satisfied needs no longer motivate behavior
Mary is a new employee in the handbag department of a major department store. She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers, or if she is to sell the items and then go back into the stockroom to replenish them. Mary is experiencing
role ambiguity
When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence?
social awareness
When organizational behavior modification is used to examine employee absenteeism, which step looks at why employees are absent?
step 3: analyze behavior antecedents and outcomes
Jennifer strongly dislikes her next-door neighbors, yet every time she sees them she stops to pleasantly chat with them for a few moments. Jennifer is engaging in
surface acting
Autonomy is
the degree to which a person has the freedom to decide how to perform his tasks
Esteem needs are
the desire to feel important
Organizational commitment is
the emotional attachment people have toward the company they work for
Attitude surveys conducted by companies produce more useful information if
the management is perceived as credible by employees
Research on equity theory suggests
those who feel over-rewarded experience little distress over the situation
The "corporate athlete approach" to stress is
to train mind and body to perform at peak levels by using better nutrition, and positive action
Which of the following statements regarding ways to deal with late coworkers is INCORRECT?
try ignoring lateness and not imposing negative consequences