mgt 405 chapter 5

What is the result of differences among people in age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities/disabilities?

Diversity

What message could Yong communicate to his team to effectively manage diversity?

Employees are empowered to challenge discriminatory behaviors.

In 2015, the ______ pronounced that workplace discrimination on the grounds of sexual orientation is illegal, according to federal law.

Equal Employment Opportunity Commission

One strategy to ensure that diversity is managed effectively in an organization is to

secure top management commitment to align human resources.

To attract and retain the best employees and to effectively compete in a global environment, managers need to ______

effectively manage diversity

Which of the following is not a step in managing diversity effectively?

Develop a homogeneous workforce

Which of the following are other kinds of diversity that must be effectively managed and can be sources of unfair treatment? (Choose all that apply.)

Different backgrounds Socio-economic background Different experiences

______ may be more important for protégé members of organizations than for experienced members.

Mentoring

tanner is in middle management. He tends to view people in his company who have more powerful positions positively and people in lower positions less positively. Tanner is exhibiting which type of bias?

Social status

Which of the following laws prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin?

Title VII of the Civil Rights Act

A key issue for managers when it comes to religious diversity is recognizing and being aware of ______, with particular attention being paid to ______.

different religions and their beliefs; when religious holidays fall

A nursing home administrator is reviewing résumés for some open RN positions. He is looking primarily for female RNs as he believes women are more oriented toward caring for other people. Which factor most likely influenced the administrator's perceptions about female RNs?

gender schemas

When managers commit to diversity, their commitment ______ efforts of others.

legitimizes the diversity management

a manager focused on socioeconomic diversity generally is especially concerned about those who ______

live in poverty

The Age Discrimination in Employment Act prohibits discrimination against workers ______ and restricts mandatory ______.

over the age of 40; retirement

One source of unfair treatment in the workplace is _____

physical appearance.

When a manager applies the rules fairly to everyone, ______ justice is satisfied; when a manager rewards individuals based on their level of effort, skill, and performance, ______ justice is satisfied.

procedural; distributive

Gender ______ are a kind of stereotype.

schemas

Socioeconomic diversity requires that managers be sensitive and responsive to ______

those who are not as well off as others

When Darla, Suzanne, and Rebecca discovered they were being paid less than their male co-worker who was recently hired. They filed a complaint against the university based on the _____________.

1963 equal pay act

By 2060, what percent of the U.S. population will be 65 years old or older?

24%

What is the percentage of U.S. residents who belong to a racial or ethnic minority group?

33%

The Age Discrimination in Employment Act prohibits discrimination against workers over the age of ______

40

Which of the following are steps in managing diversity effectively? (Choose all that apply.)

Consider the numbers Increase the accuracy of perceptions Increase diversity skills Secure top management commitment

Shannon wants to create a diverse work environment at her office. Which of the following would best help her achieve her goal? (Check all that apply.)

Hiring people of different races and ethnicities Hiring people with different capabilities or disabilities Hiring women as well as men to work in the office Hiring people of different sexual orientations

What might make it especially difficult for women or minorities to receive promotions when the company's managers, especially those in top positions, are white men?

Implicit bias can lead to unfair treatment of diverse employees simply because they are different from the managers who are making decisions that affect their future.

What can result from a variety of points of view and approaches to problems in the workplace?

Improvement of managerial decision making

Which of the following is frequently cited as critical to the success of diversity management programs?

Managerial commitment in support of diversity

Which of the following are initial steps managers can take to deal with problems of sexual harassment? (Choose all that apply.)

Provide sexual harassment education and training to all organizational members, including managers. Develop and communicate a sexual harassment policy. Use a fair complaint procedure.

According to the text, Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of which of the following?

Race Sex Color National origin Religion

_______ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Stereotypes

Sunny who is a manager at a fabric manufacturing is going to complete a four-week community-based internship to improve her diversity awareness and management skills. The company also offers periodic diversity training. What is the unique advantage of Sunny completing the internship?

Sunny will experience and learn to address the diversities first hand.

While approaching a group of colleagues, Patrice overheard what she believed were inappropriate comments about another team member's physical attributes. Patrice mentioned the comments to her manager and indicated she was uncomfortable with colleagues speaking in that way in the workplace. As her manager, how should you respond?

Thank Patrice for speaking up and forward the item to a neutral third party for handling

Which of the following are damaged by sexual harassment? (Check all that apply.)

The company's reputation People who are harassed

Which of the following are reasons why diversity is such a pressing concern for managers and organizations? (Choose all that apply.)

There is evidence that diverse individuals continue to experience unfair treatment as a result of biases and overt discrimination. There is a strong ethical imperative that diverse people must receive equal opportunity. Effectively managing diversity can improve organizational effectiveness.

Research conducted by consulting firms indicates that female executives compare to male colleagues in which of the following ways?

They outperform male colleagues in motivating others. They outperform men in promoting good communication.

Which law banned discrimination based on religious beliefs?

Title VII of the Civil Rights Act of 1964

bias

_____ is the systematic tendency to use information about others in ways that result in inaccurate perceptions.

Yana worked hard, but she knew she would never obtain an upper-level position in her company because all managers were males. Yana was experiencing

a glass ceiling.

Conor can choose either Jamal, a 28-year-old, or Bert, a 60-year-old, to join his programming team. He is leaning towards Jamal because he is concerned that Bert may not be comfortable learning a new programming language. Conor is exhibiting _______ when recruiting Jamal for the team.

a stereotype

Physical sources of diversity end up influencing:

advancement rates. salaries.

A diverse workforce can provide a source of competitive advantage by suggesting goods and services that will allow the company to increase its market by ______.

appealing to more diverse customers

Managers who are open to other points of view are more likely to ______.

be willing to change their minds when appropriate

James was just hired as a regional director and is just getting to know the sales reps in his region. He wants to increase awareness of diversity among his sales reps. James should

become aware of his own attitudes, biases, and stereotypes and the differing perspectives of the sales reps.

Ashley has seen a lot of movies in which athletes are portrayed as being mean and aggressive. She therefore views negatively all athletes she meets. Ashley is exhibiting a(n) ______.

bias

Managers and their employees must learn to ______ if an organization is to make the most of the skills and abilities of its entire workforce.

communicate

As of the early 21st century, racial and ethnic diversity in the United States ______.

continues to increase tremendously

Since becoming pregnant, Alisha has not been given any long-term, cutting-edge projects; rather she has been given short-term assignments that don't allow for learning new areas. Her manager says he believes short-term is better due to her starting a family. This situation demonstrates

discrimination in violation of the Pregnancy Discrimination Act.

Jared, a regional manager for a pet supply chain, is responsible for keeping his employees updated on changes in diversity policies. Jared plays the role of a _______ in managing diversity.

disseminator

Rashad consistently went above and beyond to meet his personal deadlines and to help other team members to ensure a recent product launch was completed on time. His manager was impressed and offered Rashad the opportunity for a coveted leadership position on the next-generation product team. The manager's action is consistent with _______ justice.

distributive

TechSmart employees receive annual pay raises and stock allocations on the basis of performance evaluations that assess individual achievement of goals. TechSmart managers are implementing _______ justice.

distributive

The principle of ______ justice requires that individuals should receive outcomes such as pay and promotion in relation to the effort and skill they applied to the job; and the principle of ______ justice requires that managers should ensure that organizational processes, such as those involved in hiring, promotion, and pay decisions, are fair.

distributive; procedural

Managers should be flexible enough to incorporate the differing needs of ______ employees.

diverse

An appliance company is planning to open another manufacturing facility. Top executives, practicing _______, have ensured that the design team for the new site includes women to address any unique needs female employees may have.

diversity management

Improving the ability of employees to work with different people is one focus of_____efforts.

diversity or inclusion

Besides patience, what else do managers need to understand and appreciate diverse perspectives?

flexibility

Effective mentoring does not involve ______.

helping to cover up mistakes

Every day Isaiah is finding it difficult to focus on his job due to insulting remarks regarding his gender identity and derogatory slurs from his coworkers. He is considering quitting his job. Isaiah is experiencing

hostile work environment harassment.

____ is defined as the attitudes that affect our understanding, actions, and decisions in an unconscious manner.

implicit bias

The median age of U.S. workers is ______

increasing

The Civil Rights Act prohibits discrimination in employment decisions on the basis of all of the following except:

job qualifications

A hiring manager can be described as exhibiting overt discrimination if she is

knowingly and willingly denying diverse individuals access to opportunities and outcomes in the organization.

Usha is a senior administrator. Jacob is new to her department. Since his arrival, Usha has taken a lot of time to explain the various work processes and protocols Jacob will need to know in order to do his job and advance in the company. By advising and guiding Jacob, Usha is engaging in ________.

mentoring

What is the process called when a more experienced member of the organization provides guidance to a less experienced member in the workplace?

mentoring

When someone knowingly denies diverse individuals access to opportunities and outcomes in the workplace, it is known as ______.

overt discrimination

What is the process through which people select, organize, and interpret what they see, hear, touch, smell, and taste to give meaning and order to the world around them?

perception

When interviewing job candidates, Anka's first impression was more favorable to Gabriella, who dressed in designer clothes and attended an expensive college, over Wanda, who dressed more conservatively and graduated from a local college. Anka's implicit bias toward Gabriella was influenced by

perception of social status.

The ability to appreciate diversity requires that people become aware of other _____ and the various attitudes and experiences of others.

perspectives

Manuel has been asked to identify one sales rep from his team for an upcoming layoff. Data shows that Jamie's latest sales numbers are lowest within the team; however, further analysis reveals that Jamie's numbers only recently fell due to a manufacturing delay that hit his product line the hardest. Manuel takes this into account and based on other factors determines Jamie should not be laid-off. Manuel is exhibiting _______ in approaching the decision in this way.

procedural justice

The two forms of sexual harassment are ______.

quid pro quo and hostile work environment

One result of effectively managing diversity is the

reduction in employee turnover rates

A ______ is an abstract knowledge structure that is stored in memory and makes possible the interpretation and organization of information about a person, event, or situation.

schema

Our perceptions are affected by the knowledge and attitudes we have previously developed about people, events, and situations. This store of knowledge makes up our ___.

schemas

The #MeToo campaign is a social movement that fights against________harassment

sexual

the ______ effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.

social status

Ricardo was tasked with filling the position of accountant for his company. He interviewed 16 people, but of the 8 he called back for second interviews, 7 were men. Ricardo realized that he was acting out his thoughts about _______, thinking men were better with numbers than women.

stereotypes

____ are simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

stereotypes

The CEI index recognizes top-rated companies for LGBTQ workers. The index's rating criteria focus on: (Check all that apply.)

supporting an inclusive culture and corporate social responsibility non-discrimination policies across business entities equitable benefits for LGBTQ workers and their families

Jada is establishing a fair complaint procedure for her organization, so allegations of sexual harassment are given proper attention. To be effective, Jada's procedure should ensure

the alleged harassers are fairly treated.

Many diversity awareness programs in organizations strive to increase managers' and workers' awareness of all of the following except:

the political climate

The first step that managers can take to deal with the problem of eradicating sexual harassment in their organization is to develop and clearly communicate a sexual harassment policy endorsed by ______.

top management

True or false: Research has demonstrated that higher proportions of women in top management can result in significantly better financial performance.

true