MGT 411 Exam 1 Study Guide

When a leader understand himself or herself and overcomes blind spots, it

becomes easier to understand and interact effectively with others

The basic tenet of the contingency approach to leadership was that

behavior effective in some circumstances might be ineffective under different conditions

End Values

beliefs about the kind of goals or outcomes that are worth trying to pursue

The collaborating style of conflict handling in a team reflects?

both a high degree of assertiveness and cooperativeness

What are the characteristics of Manager?

Organized Sequential Planned Detailed

What are "hard" management skills?

Organizing Directing Monitoring Reporting

Vroom-Jago Contingency Model

A contingency model that focuses on varying degrees of participative leadership and how each level of participation influences the quality and accountability of decisions

Which of the following situations indicates a leader acting as a facilitator in decision making?

A leader defining the problem to be solved and the boundaries within which the decision must be made.

Individualized leadership

A leader that develops a unique relationship w each subordinate to determine how the leader behaves toward the member or how the member responds

Fiedler's Contingency Model

A model designed to diagnose whether a leader is task-oriented or relationship-oriented and match leader style to the situation

Which of the following describes the "new reality" for leaders?

All of the following change is constant need for speed be global/think local disruptive technology from hero to humble

The Halo Effect

Overall impression of a person or situation based on one characteristic, either favorable or unfavorable.

What is the Whole Brain Concept

An approach that considers not only a person's preference for right-brained vs left-brained thinking, also conceptual vs experiential thinking. Identifies 4 quadrants of the brain related to different thinking styles

Reese is the managing director of IOD Inc. She makes all the important decisions for the organization without consulting her employees. She arbitrarily fixes the incentives and other benefits. She pressures her employees to meet unfair productivity targets. This indicates that Reese is a(n):

Autocratic

Which of the following common team dysfunctions results in people engaging in fingering pointing when things go wrong?

Avoidance of Accountability

Instrumental values

Beliefs about the types of behavior that are appropriate for reaching goals

Which of the following statements is true of virtual teams?

Building trust is the biggest challenge faced by virtual team leaders

Autocratic leadership

Centralizes authority driving power from position, control of rewards. Effective when the skill difference between the leader and subordinates is high.

Blindspots

Characteristics or habits that people are not aware of or don't recognize as problems but which limit their effectiveness and hinder their career success

Self-management is

Controlling emotions trustworthiness adaptability optimistic

Locus of Control

Defines whether a person places the primary responsibility for what happens to him or her within himself/herself or on outside forces.

Democratic leadership

Delegates encourages participation depends on subordinates

Telling style

Directive approach high concern for tasks and low concern for relationship Low readiness

In the evolution of leadership theories, which Era brought a focus on diversity, teams, empowerment and horizontal relationships?

Era 3

What are the 5 Big Personality Dimensions?

Extroversion Agreeableness Conscientiousness Emotional stability Openness to experience

Leadership involves maintaining the status quo, not creating change. (T/F)

False

Participative management encourages managers to direct and control employees. (T/F)

False

Hersey & Blanchard

Focuses on the characteristics of followers as the important element of the situation and determining effective leader behavior

Which of the following is the biggest benefit of leadership coaching reported by followers?

Getting clear, direct feedback

Agile leadership

Giving up control in the traditional sense and encouraging the growth and development of others to ensure organizational flexibility and responsiveness

Selling style

High concern for relationship and task moderate readiness

Participating Style

High relationship concern and low task behavior High readiness

What are the characteristics of Artist?

Holistic Intuitive Integrating Synthesizing

Leader-Member Exchange (LMX)

Individualized model that explores how leader-member relationships develop over time and how the quality of exchange relationships affect outcomes

What are the characteristics of Teacher?

Interpersonal Feeling based Kinesthetic Emotional

Which of the following statements is true of self-confidence?

It includes knowing and trusting in oneself. Leaders who know themselves develop self-confidence, which is general assurance in one's own judgments, decision making, ideas, and capabilities. Self-confidence doesn't mean being arrogant and prideful but rather knowing and trusting in oneself

Attributions

Judgements about what caused a person's behavior--either characteristics of the person or situation

What are the characteristics of Scientist?

Logical Analytical Fact based Quantitative

Inattention to results

Members put personal ambition or the needs of their individual departments ahead of the collective results.

Emma works as the general manager of Hazel Inc., an apparel manufacturer. Her daily routine involves setting goals and creating plans. She controls her subordinates using the power inherent in her position. She is very knowledgeable and is able to communicate her company's vision to her followers. This information indicates that Emma is most likely a(n):

Operational approach

Paul heads the marketing team of Jade Inc. The organization is conducting a marathon for the public to spread awareness of cancer. Joey is a proficient employee on Paul's team, and he has been spending most of his time organizing the event. Joey has an immediate deadline, but instead of completing his task, he engages in getting volunteers, making phone calls, and using social networking sites to promote the event. According to the situational theory of leadership, Paul should ideally apply which type of leadership style to improve the situation on his team?

Participating leader style

Which of the following is stated by the contingency approach to leadership?

Path-Goal Leadership Model The contingencies most important to leadership as are the situation and followers. The nature of followers has also been identified as a key contingency. Thus, the needs, maturity, and cohesiveness of followers make a significant difference to the best style of leadership.

Avoidance of Accountability

People don't accept responsibility for outcomes, results in finger-pointing when things go wrong.

Fear of conflict

People go along with others for the sake of harmony, the do not express conflicts opinions

What is the main reason successful leaders can go off track?

Poor soft skills

What are the components of Emotional Intelligence?

Self-awareness Self-Management Social Awareness Relationship Management

Assurance in one's own judgments, decision making, ideas, and capabilities is referred to as

Self-confidence

What are perceptual distortions?

Stereotyping perceptual defense Halo effect Projections

According to the situational theory of leadership, a _____ can be effective when followers have the necessary education, skills, and experience but might be insecure in their abilities and need some encouragement from the leader.

Supporting leadership style

Global Mindset

The ability of managers to appreciate and influence individuals, groups, organizations, and systems that represent different social, cultural , political, institutional, intellectual or psychological characteristics.

Systems Thinking

The ability to see the interaction of the whole rather than just the separate elements of a system and to learn to reinforce or change whole system patterns.

Self-awareness is

The basis for all other EI components Trust your gut self confidence

Authoritarianism

The belief that power and status difference should exist in an organization

Fundamental Attribution Error

The tendency of underestimate the influence of external factors on another's behavior and overestimating the influence of internal factors

What is stereotyping?

The tendency to assign an individual to a broad category and then attribute generalizations about a group or individual

Self-Serving Bias

The tendency to overestimate the influence of internal factors on one's successes and the influence of external factors on one's failures

What is projection?

The tendency to see ones own personal traits in others

Which of the following statements is true of Leadership Era 4?

This era requires the full scope of leadership that goes beyond rational management or team leadership Leadership Era 4 is the era of the agile leader who has made the leap to giving up control in the traditional sense. This era requires the full scope of leadership that goes far beyond rational management or even team leadership

The basic idea of Fielder's contingency model is to

To match the leadership style with the situation most favorable for his or her success

Potential leaders can be derailed due to a number of fatal flaws. Which of the following flaws would explain a failure when a top sales person was moved to a general manager position?

Too narrow management experience

Leaders at all levels need some degree of optimism to see possibilities and rally people around a vision for a better tomorrow. (T/F)

True

The contingencies most important to leadership are the situation and followers. (T/F)

True

The qualities needed for effective leadership are the same as those needed to be an effective follower (T/F)

True

What are the 4 quadrants of the Whole Brain Model?

Upper left: Scientist Lower left: Manager Upper right: Artist Lower right: teacher

4 important characteristics of Entrepreneurship

Vision & dissatisfaction w the present Ability to get on board Flexibility, adapt, open to feedback persistence and executes

What is an operational leadership role?

a vertically oriented leadership role direct control over people and resources self confident assertive analytical

5 Dysfunctions of a team

absence of trust fear of conflict lack of commitment accountability inattention to results

Leaders want followers who?

are positive and self-motivated

People who adopt a socioemotional role in a team?

are warm and receptive to others ideas

Mandy heads the sales team of Cobblestone Corp. She assists her subordinates by explaining how they can gain just rewards for their efforts. She helps them identify their strengths. She also suggests behaviors that will enable them to accomplish tasks and meet targets in the context of the path-goal theory, this scenario indicates that Mandy is:

clarifying the way to rewards for her subordinates.

Which style of conflict handling reflects a moderate amount of both assertiveness and cooperativeness?

compromise

Relationship Management is

connecting with others positive influence communication collaboration

What is participative leadership?

consults with subordinates about decisions encourages participation

What are "soft" management skills?

creating a culture inspiring people setting a vision

Contingency approaches

delineate the characteristics of situations and followers.

Personal Mastery

embodying clarity of mind, objectives, and organizing to achieve objectives. Commit to the truth Have a clear vision Bridging the gap between vision and reality

Social Awareness is

empathy divergent views service orientation

The difference between the basic people-oriented vs. task-oriented styles in chapter 2 and the contingency approach in chapter 3 is that the contingency approach factors in ___________ and ____________.

followers; situation

What are the 5 stages of team development?

forming storming norming performing adjourning

Max is a team leader who fins that his team members fear conflict. Due to this dysfunction in the team, the members?

go along with other for the sake of harmony

What is collaborative leadership role?

horizontal leadership works behind the scenes project managers, matrix managers, team leaders proactive, flexible, networkers

Jessica heads the software team of Allen Inc. She maintains an exclusive relationship with each team member. She has one-on-one interactions with her subordinates and does not use a common approach for all her team members. In the given scenario, Jessica follows which type of leadership to execute her role as an effective leader?

individualized leadership

Leadership is defined as an ____________ relationship among leaders and __________.

influence;followers

An important aspect of leadership is

influencing others to come together around a common vision

Which of the following statement is true of a high-performing team?

its team members need clear metrics

Which of the following is a personal source of upwards influence?

knowledge and skills

Personal Sources of Managing Up

knowledge, skills expertise effort persuasion

What happens in the adjourning stage?

leader: acknowledge/award task completed

What happens in the norming stage?

leader: emphasizes openness order and cohesion is established

What happens in the storming stage?

leader: encourages participation conflict/disagreement

What happens in the performing stage?

leader: facilitates cooperation/ problem solving

What happens in the forming stage?

leader: facilitates interaction orientation/ice-breaking

At which stage of team development has conflict been resolved and team unity and harmony emerge?

norming

A leader can enhance the abilities and contributions of followers by?

offering clarity of direction

Assumptions are

part of a leader's mental model dangerous if accepted as truth questioning assumptions help leaders should be viewed as temporary what worked before may not work again

Lack of commitment

people can't truly commit to decisions because they haven't contributed their true opinions and ideas

Lack of trust

people don't feel safe to reveal mistakes, share concerns or express ideas

Which type of follower uses whatever style best benefits his or her position and minimizes risk?

pragmatic survivor

What is an advisory leadership role?

provides guidance and support legal, finance, HR ability to influence others, honest and integrity

Delegating Style

reflects low concern for both tasks and relationships Very high readiness

What is supportive leadership?

shows concern for subordinates friendly approachable team climate

To influence the leader-follower relationship, effective followers should?

study the leaders preferred work style

What is directive leader?

tells subordinates exactly what they are supposed to do planning schedules goal setting stresses rules and regs

Emotional Intelligence

the abilities to perceive, identify, understand and successfully manage emotions in self and others

What is perceptual defense?

the tendency to protect oneself by disregarding ideas, situations or people that are unpleasant (blind spots) Errors in judgement that arise from inaccuracies in the perceptual process

Position Sources of Managing Up

visible position flow of information central location network of relationships