MGT Ch. 1-3 Homework

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No one at Zappos has private offices. Instead of​ cubicles, they have a​ free-flowing layout that they believe encourages collaboration. This is an example of how Zappos is using​ _______ to build organizational culture.

material artifacts and symbols

The layout of an​ organization's facilities, how employees​ dress, the kinds of automobiles provided to top​ executives, and office sizes are examples of which aspect of the​ organization's culture?

material artifacts and symbols

At Aspen​ Electronics, the parking spots nearest the front door are reserved for the​ "Employee of the​ Month." Which aspect of organizational culture does this​ represent?

Material artifacts and symbols

The​ manager's most basic responsibility is to​ ________.

focus employees on performing the work activities that achieve desired outcomes

The fact that managers are needed in all types and sizes of​ organizations, at all organizational levels and work​ areas, and in all global locations is known as​ _______

the universality of management

Managers are a critical part of any successful organization because​ ____________.

they use their skills and knowledge to move the organization forward towards established goals

Ford Motor Company has a​ company-sponsored program called FIN​ (Ford Interfaith​ Network) that encourages employees to express their beliefs and learn about other faiths. This is an example of​ _______.

workplace spirituality

Which of the following generational cohorts is referred to as the​ iGeneration?

​Post-Millennials

The​ data-driven, systematic use of the best available facts and information to improve management practice is referred to​ as:

​evidence-based management​ (EBMgt)

​__________ refers to the concept that many managers lack the time and the ability to process all of the alternatives to solve a problem.

Bounded rationality

Which of the following managers is using big data in decision​ making?

A large retailer uses software to adjust prices in real time for​ 70+ million items based on demand and inventory.

Jack is the kind of manager who​ "goes with his​ gut" when he makes decisions and claims that he knows instinctively when a decision is right or wrong. This is an example of​ _______.

A non-linear thinking style

The task of organizing includes which​ activities?

Arranging and structuring work

More people will buy ground beef advertised as​ "80% lean" instead of​ "20% fat" even though the meaning is the same. Which​ decision-making bias does this​ reflect?

Framing bias

Which of the following is more essential to higher level managers than to lower level​ managers?

Conceptual skills

​SAP's motto​ is, "Your customers expect your entire operation to revolve around​ them." Based on this​ motto, what type of culture does SAP​ have?

Customer-responsive culture

​Sansio's motto​ is, "Think customer​ first." Based on this​ motto, what kind of organizational culture is the company​ fostering?

Customer-responsive culture

In order to tailor a political​ candidate's message to the constituency in a particular​ area, her staff investigates the​ age, race,​ gender, income, and family composition. What aspect of the external environment is the staff​ investigating?

Demographic

Andrew goes to the office supply store and talks to a sales​ representative, who shows him several copiers that can meet his needs. Which step of the​ decision-making process does this​ represent?

Developing alternatives

Which of the following components of the external environment includes factors such as business cycle​ stages, interest​ rates, and​ inflation?

Economic

Which statement best explains why managers are evaluated by the efficiency and effectiveness of their job​ performance?

Effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both.

In spiritual​ organizations, managers give employees a certain degree of autonomy and responsibility for making decisions within the scope of their jobs. Which cultural characteristic does this​ represent?

Employee empowerment

Which of the following groups would be considered to be an internal stakeholder of an​ organization?

Employees

Which of the following examines the number of components in an​ organization's environment and the extent of the​ organization's knowledge about those​ components?

Environmental complexity

In​ Rob's position at Medco​ Pharmaceuticals, he is responsible for making​ organization-wide decisions and establishing organizational goals. Which of the following is most likely​ Rob's title at​ Medco?

Executive vice president

Which of the following statements about effective decision making is true?

Good decision making is a learned skill.

What is the first step in the​ decision-making process?

Identify a problem.

Andrew must buy a new office copier. He lists the features the copier must​ have, such as a​ built-in scanner, color​ copying, and an automatic document​ feeder, along with how much he can spend. Which step of the​ decision-making process does this​ represent?

Identifying decision criteria

You have decided​ it's time for a new car and make a list of what you want in a new​ car, such as fuel​ efficiency, seating​ capacity, and cargo area. Which step of the​ decision-making process are you​ in?

Identifying decision criteria

Which of the following tasks must be completed first as you begin the decision-making process?

Identifying the problem

A New York City advertising firm hands out a​ "Heroic Failure" award to employees whose ad campaigns were epic failures. The award is intended to foster creativity by banishing the fear of failure. Based on​ this, what kind of culture does the organization​ have?

Innovative culture

Which of the following is the most valuable​ take-away from studying​ management?

Learning to apply management theory in a variety of situations

What is the value of studying management even if you plan to pursue a career which requires a professional certification such as a​ CPA, doctor, or​ attorney?

Management is universally needed in all organizations.

Which statement about studying management is most likely​ true?

Management is universally needed in all organizations.

Which of the following statements is most likely true about the work that managers​ do?

Managerial duties may be assigned to a team member who does not hold the title of manager.

Which of the following most accurately describes the omnipotent view of management within the​ organization?

Managers are directly responsible for an​ organization's success or failure.

​Today's marketplace is very fluid with an increase in competition and customers who are more discerning and better informed. How has management changed in​ response?

Managers are recognizing that delivering​ consistent, high-quality customer service is essential for survival and success in​ today's competitive environment and that employees are an important part of that equation.

Why do managers play such a key role in a successful​ organization?

Managers help to move the organization forward towards established goals in a dynamic and changing marketplace.

How do manager responsibilities differ from nonmanagerial​ responsibilities?

Managers must coordinate and oversee the work of nonmanagerial employees.

Which of the following statements about managers within an organization is most likely​ true?

Managers play an important role in the success of nontraditional organizations such as political campaigns and music tours.

Which statement is true about the changing nature of​ management?

Managers realize that​ high-quality customer service is essential to organizational success in​ today's competitive environment and that employees are an important part of that equation.

Which statement best explains why it is difficult to differentiate between managerial and nonmanagerial​ employees?

Many traditional nonmanagerial jobs now include managerial activities.

Although it is still easy to differentiate between managers and nonmanagerial employees in many​ organizations, what has changed in the recent past to blur those​ lines?

Many traditionally nonmanagerial jobs have changed to include managerial activities.

​Russ, a senior manager in an engineering​ firm, strongly believes that a manager decides his​ organization's future and has a plaque on his wall that​ reads, "I am the master of my​ fate." What view of management does this​ reflect?

Omnipotent

Which of the following best illustrates a company with a strong organizational​ culture?

Organizational goals and values are clear and widely accepted.

Which statement best explains an individual​ manager's role in an​ organization?

Organizations need each​ manager's valuable skills and abilities more than ever in​ uncertain, complex times.

Which of the following is most likely true about​ management?

Poor management usually involves being inefficient and ineffective.

Which of the following factors would likely be considered part of the demographic​ environment?

Population characteristics such as family​ composition, education​ level, and geographic location

A manager who is fully​ informed, completely​ logical, and makes choices that are intended to maximize value is utilizing​ _______.

Rational decision-making

Which​ decision-making bias refers to a decision​ maker's tendency to assess how likely something is to happen or how closely it resembles other events or sets of​ events?

Representation bias

Zappos has a monthly ceremony in which it recognizes a member of its development content team with a​ "Super Awesome Description​ Award." This is an example of which element of organizational​ culture?

Rituals

A clerk at a department store cannot issue a refund for a customer unless the customer produces a store receipt. This is an example of a​ ____________.

Rule

You​ aren't looking for the​ "sharpest needle in the​ haystack"; you only want one that is sharp enough to sew with. This is an example of​ _______.

Satisficing

When Nikki passes the first management quiz with flying​ colors, she credits her dedication and intellect. When she fails the first​ test, she blames it on a poorly worded test. This is an example of the​ _______ bias.

Self-serving

Which of the following best describes the activities that managers exhibit when serving interpersonal​ roles?

Serving as a figurehead or liaison

Which of the following is LEAST likely a key component of an​ organization's culture?

Socialization

Randy is conducting market research to assess the feasibility of introducing a new product. He wants to determine the​ values, attitudes,​ lifestyles, and tastes of the target market. Which component of the external environment is Randy​ assessing?

Sociocultural

Structured problems are​ __________________________.

Straightforward, familiar, and easily defined

Which statement about studying management is most likely​ true?

Studying management is important because by learning management​ theory, one will be able to apply these concepts in a variety of​ situations, to maximize​ efficiency, productivity, employee​ satisfaction, and personal success.

Which of the following best describes the reason to study management even if your career plans are not to become a​ manager?

Studying management is important to maximizing​ efficiency, productivity, employee​ satisfaction, and personal success.

​________ has been described as a​ company's ability to achieve its business goals and increase​ long-term shareholder value by integrating​ economic, environmental, and social opportunities into its business strategies.

Sustainability

According to the​ ___________________ view of​ management, performance is influenced by factors such as the​ economy, customers, governmental​ policies, competitors'​ actions, and industry conditions.

Symbolic

Which of the following is a true statement about the changing nature of modern​ management?

Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

Which of the following statements about the changing nature of management in​ today's marketplace is most likely​ true?

Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

Fayol identified the management functions as​ planning, organizing,​ commanding, coordinating, and controlling. Which of the following accurately describes the control​ function?

The control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be.

Which of the following is a true statement about the anticipated diversity of the workforce over the next 10​ years?

The percentage of​ Hispanic-Americans in the population and the workforce is expected to increase.

In an​ organization, what is the most important factor in employee productivity and​ loyalty?

The quality of the relationship between an employee and a direct supervisor

Which of the following is considered the most important variable in employee productivity and loyalty within the​ organization?

The quality of the relationship between an employee and a direct supervisor

Which statement is most likely true about the official activities and roles of senior​ managers?

The roles of​ disseminator, negotiator, and liaison are most important for senior managers.

Which of the following best describes the controlling function identified by Henri​ Fayol?

To ensure goals are met and work is done as it should​ be, managers monitor and evaluate performance. Actual performance is compared with the set goals.

What is considered a​ manager's primary​ responsibility?

To oversee the work of other people so organizational goals can be accomplished

What is considered the essence of a​ manager?

To oversee the work of other people so organizational goals can be accomplished

In making​ decisions, global managers need to consider the​ values, beliefs and attitudes of the people involved. Which guideline for effective decision making does this​ represent?

Understand cultural differences.

The 3Vs of big data are​ volume, velocity, and​ _______.

Variety

Whenever Gabriela needs to book a hotel room in an unfamiliar​ city, she always stays at a​ Marriott, because​ she's familiar with the brand. This is an example of​ ________.

a heuristic

Managers who use​ facts, logic, and rational thinking to guide their decisions and actions are using​ _______.

a linear thinking style

Alberto is a manager who trusts his hunches when making decisions. He is more apt to follow his instincts than use facts or data. This is an example of​ _______.

a nonlinear thinking style

The gap between an existing state and a desired state is referred to as​ _______.

a problem

​Brandi's Bakery has received its first major commercial​ order, and the owner needs to determine if she can fill this order on her own or if she needs to hire an employee. This is an example of​ _______.

an unstructured problem

According to​ research, an innovative culture would most likely be characterized by all of the following EXCEPT​ ________.

autocracy

A manager can make the most accurate decision under a situation of​ _______ because the outcome of every alternative is known.

certainty

Factors that are important or relevant to resolving a problem are referred to as​ _______.

decision criteria

Instead of identifying and evaluating alternatives with logic and deductive​ reasoning, a manager using​ _______ would try to envision and entertain new and innovative solutions to a problem.

design thinking

A​ manager's job performance is quantified by evaluating efficiency and effectiveness because​ ____________.

effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both

Management involves ensuring that work activities are completed by the people responsible for doing them. This goal is best facilitated by performing work in a way that is​ __________.

efficient and effective

The degree of change and complexity in an​ organization's environment is referred to as​ _______.

environmental uncertainty

Heidi is the marketing manager at a large winery. The expensive ad campaign she planned has flopped so​ far, but instead of scrapping it and trying something​ else, Heidi decides to invest more money in the campaign and run ads in even more publications. This is an example of​ ________.

escalation of commitment

The​ saying, "Throwing good money after​ bad," meaning that you continue to waste money on a losing​ proposition, best describes​ __________.

escalation of commitment

Alicia is convinced that she can tell more about a job applicant in a​ 5-minute interview than through​ pre-employment tests or reference checks and insists that her gut instincts are never wrong. Alicia is using​ _______.

intuitive decision making

At a large law​ firm, attorneys are addressed as​ "Mr." or​ "Ms," while all other employees are called by their first names. What element of organizational culture does this​ represent?

language

Lockheed​ Martin's slogan​ is, "We never forget who​ we're working​ for." This is an example of how the company uses​ _______ to reinforce its organizational culture.

language

Target refers to its customers as​ "guests" and its employees as​ "team members." This is an example of how the company uses​ ________ to reinforce its organizational culture.

language

The​ _______ view of management asserts that managers are directly responsible for the success​ and/or failure of an organization.

omnipotent

The shared social knowledge within an organization regarding the​ values, traditions, and principles of its employees is referred to as its​ ________.

organizational culture

Cashiers at the supermarket are allowed to adjust the price of an item up to a maximum of​ $5.00 without getting the​ manager's approval. This would best be described as​ a(n) _______.

policy

In order to make exchanges or returns at a clothing​ retailer, customer service representatives must follow an established series of​ steps, such as checking the​ receipt, inspecting the item for​ damage, and issuing a store credit. This is an example of​ a(n) _______.

procedure

The office manager has to place another order for copy​ paper, so he checks the office supply​ company's website to see if either of his preferred brands is on sale before placing the order. This is an example of​ a(n) _______.

programmed decision

A sign in the college bookstore states that students can return a textbook only if it is still​ shrink-wrapped and returned within the first 10 days of the semester. This is an example of​ a(n) _______.

rule

After looking at several​ copiers, Andrew decides to buy one. He knows other models might be available​ elsewhere, but he​ doesn't have time to keep​ looking, and the one he is buying seems to meet his needs. This is an example of​ _______.

satisficing

The orientation program at a software company consists of a​ full-day session in which new employees are introduced to the​ company, its products and​ policies, and are assigned a senior employee who serves as their mentor. This process of helping new employees learn about and adapt to the​ organization's culture is known as​ ________.

socialization

The process through which employees learn about and adapt to the​ organization's culture is known as​ ___________.

socialization

Before introducing a new product to the​ market, a food products company conducts market research to identify the​ lifestyles, patterns of​ behavior, and attitudes of consumers in the target market. This market research targets the​ ___________ component of the external environment.

sociocultural

According to the​ _______ view of​ management, managers have limited control and influence over the​ organization's success or failure.

symbolic


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