MGT Ch. 1-3 Homework
No one at Zappos has private offices. Instead of cubicles, they have a free-flowing layout that they believe encourages collaboration. This is an example of how Zappos is using _______ to build organizational culture.
material artifacts and symbols
The layout of an organization's facilities, how employees dress, the kinds of automobiles provided to top executives, and office sizes are examples of which aspect of the organization's culture?
material artifacts and symbols
At Aspen Electronics, the parking spots nearest the front door are reserved for the "Employee of the Month." Which aspect of organizational culture does this represent?
Material artifacts and symbols
The manager's most basic responsibility is to ________.
focus employees on performing the work activities that achieve desired outcomes
The fact that managers are needed in all types and sizes of organizations, at all organizational levels and work areas, and in all global locations is known as _______
the universality of management
Managers are a critical part of any successful organization because ____________.
they use their skills and knowledge to move the organization forward towards established goals
Ford Motor Company has a company-sponsored program called FIN (Ford Interfaith Network) that encourages employees to express their beliefs and learn about other faiths. This is an example of _______.
workplace spirituality
Which of the following generational cohorts is referred to as the iGeneration?
Post-Millennials
The data-driven, systematic use of the best available facts and information to improve management practice is referred to as:
evidence-based management (EBMgt)
__________ refers to the concept that many managers lack the time and the ability to process all of the alternatives to solve a problem.
Bounded rationality
Which of the following managers is using big data in decision making?
A large retailer uses software to adjust prices in real time for 70+ million items based on demand and inventory.
Jack is the kind of manager who "goes with his gut" when he makes decisions and claims that he knows instinctively when a decision is right or wrong. This is an example of _______.
A non-linear thinking style
The task of organizing includes which activities?
Arranging and structuring work
More people will buy ground beef advertised as "80% lean" instead of "20% fat" even though the meaning is the same. Which decision-making bias does this reflect?
Framing bias
Which of the following is more essential to higher level managers than to lower level managers?
Conceptual skills
SAP's motto is, "Your customers expect your entire operation to revolve around them." Based on this motto, what type of culture does SAP have?
Customer-responsive culture
Sansio's motto is, "Think customer first." Based on this motto, what kind of organizational culture is the company fostering?
Customer-responsive culture
In order to tailor a political candidate's message to the constituency in a particular area, her staff investigates the age, race, gender, income, and family composition. What aspect of the external environment is the staff investigating?
Demographic
Andrew goes to the office supply store and talks to a sales representative, who shows him several copiers that can meet his needs. Which step of the decision-making process does this represent?
Developing alternatives
Which of the following components of the external environment includes factors such as business cycle stages, interest rates, and inflation?
Economic
Which statement best explains why managers are evaluated by the efficiency and effectiveness of their job performance?
Effectiveness and efficiency go hand in hand, and a good manager accomplishes both.
In spiritual organizations, managers give employees a certain degree of autonomy and responsibility for making decisions within the scope of their jobs. Which cultural characteristic does this represent?
Employee empowerment
Which of the following groups would be considered to be an internal stakeholder of an organization?
Employees
Which of the following examines the number of components in an organization's environment and the extent of the organization's knowledge about those components?
Environmental complexity
In Rob's position at Medco Pharmaceuticals, he is responsible for making organization-wide decisions and establishing organizational goals. Which of the following is most likely Rob's title at Medco?
Executive vice president
Which of the following statements about effective decision making is true?
Good decision making is a learned skill.
What is the first step in the decision-making process?
Identify a problem.
Andrew must buy a new office copier. He lists the features the copier must have, such as a built-in scanner, color copying, and an automatic document feeder, along with how much he can spend. Which step of the decision-making process does this represent?
Identifying decision criteria
You have decided it's time for a new car and make a list of what you want in a new car, such as fuel efficiency, seating capacity, and cargo area. Which step of the decision-making process are you in?
Identifying decision criteria
Which of the following tasks must be completed first as you begin the decision-making process?
Identifying the problem
A New York City advertising firm hands out a "Heroic Failure" award to employees whose ad campaigns were epic failures. The award is intended to foster creativity by banishing the fear of failure. Based on this, what kind of culture does the organization have?
Innovative culture
Which of the following is the most valuable take-away from studying management?
Learning to apply management theory in a variety of situations
What is the value of studying management even if you plan to pursue a career which requires a professional certification such as a CPA, doctor, or attorney?
Management is universally needed in all organizations.
Which statement about studying management is most likely true?
Management is universally needed in all organizations.
Which of the following statements is most likely true about the work that managers do?
Managerial duties may be assigned to a team member who does not hold the title of manager.
Which of the following most accurately describes the omnipotent view of management within the organization?
Managers are directly responsible for an organization's success or failure.
Today's marketplace is very fluid with an increase in competition and customers who are more discerning and better informed. How has management changed in response?
Managers are recognizing that delivering consistent, high-quality customer service is essential for survival and success in today's competitive environment and that employees are an important part of that equation.
Why do managers play such a key role in a successful organization?
Managers help to move the organization forward towards established goals in a dynamic and changing marketplace.
How do manager responsibilities differ from nonmanagerial responsibilities?
Managers must coordinate and oversee the work of nonmanagerial employees.
Which of the following statements about managers within an organization is most likely true?
Managers play an important role in the success of nontraditional organizations such as political campaigns and music tours.
Which statement is true about the changing nature of management?
Managers realize that high-quality customer service is essential to organizational success in today's competitive environment and that employees are an important part of that equation.
Which statement best explains why it is difficult to differentiate between managerial and nonmanagerial employees?
Many traditional nonmanagerial jobs now include managerial activities.
Although it is still easy to differentiate between managers and nonmanagerial employees in many organizations, what has changed in the recent past to blur those lines?
Many traditionally nonmanagerial jobs have changed to include managerial activities.
Russ, a senior manager in an engineering firm, strongly believes that a manager decides his organization's future and has a plaque on his wall that reads, "I am the master of my fate." What view of management does this reflect?
Omnipotent
Which of the following best illustrates a company with a strong organizational culture?
Organizational goals and values are clear and widely accepted.
Which statement best explains an individual manager's role in an organization?
Organizations need each manager's valuable skills and abilities more than ever in uncertain, complex times.
Which of the following is most likely true about management?
Poor management usually involves being inefficient and ineffective.
Which of the following factors would likely be considered part of the demographic environment?
Population characteristics such as family composition, education level, and geographic location
A manager who is fully informed, completely logical, and makes choices that are intended to maximize value is utilizing _______.
Rational decision-making
Which decision-making bias refers to a decision maker's tendency to assess how likely something is to happen or how closely it resembles other events or sets of events?
Representation bias
Zappos has a monthly ceremony in which it recognizes a member of its development content team with a "Super Awesome Description Award." This is an example of which element of organizational culture?
Rituals
A clerk at a department store cannot issue a refund for a customer unless the customer produces a store receipt. This is an example of a ____________.
Rule
You aren't looking for the "sharpest needle in the haystack"; you only want one that is sharp enough to sew with. This is an example of _______.
Satisficing
When Nikki passes the first management quiz with flying colors, she credits her dedication and intellect. When she fails the first test, she blames it on a poorly worded test. This is an example of the _______ bias.
Self-serving
Which of the following best describes the activities that managers exhibit when serving interpersonal roles?
Serving as a figurehead or liaison
Which of the following is LEAST likely a key component of an organization's culture?
Socialization
Randy is conducting market research to assess the feasibility of introducing a new product. He wants to determine the values, attitudes, lifestyles, and tastes of the target market. Which component of the external environment is Randy assessing?
Sociocultural
Structured problems are __________________________.
Straightforward, familiar, and easily defined
Which statement about studying management is most likely true?
Studying management is important because by learning management theory, one will be able to apply these concepts in a variety of situations, to maximize efficiency, productivity, employee satisfaction, and personal success.
Which of the following best describes the reason to study management even if your career plans are not to become a manager?
Studying management is important to maximizing efficiency, productivity, employee satisfaction, and personal success.
________ has been described as a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies.
Sustainability
According to the ___________________ view of management, performance is influenced by factors such as the economy, customers, governmental policies, competitors' actions, and industry conditions.
Symbolic
Which of the following is a true statement about the changing nature of modern management?
Taking risks, exploring new territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.
Which of the following statements about the changing nature of management in today's marketplace is most likely true?
Taking risks, exploring new territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.
Fayol identified the management functions as planning, organizing, commanding, coordinating, and controlling. Which of the following accurately describes the control function?
The control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be.
Which of the following is a true statement about the anticipated diversity of the workforce over the next 10 years?
The percentage of Hispanic-Americans in the population and the workforce is expected to increase.
In an organization, what is the most important factor in employee productivity and loyalty?
The quality of the relationship between an employee and a direct supervisor
Which of the following is considered the most important variable in employee productivity and loyalty within the organization?
The quality of the relationship between an employee and a direct supervisor
Which statement is most likely true about the official activities and roles of senior managers?
The roles of disseminator, negotiator, and liaison are most important for senior managers.
Which of the following best describes the controlling function identified by Henri Fayol?
To ensure goals are met and work is done as it should be, managers monitor and evaluate performance. Actual performance is compared with the set goals.
What is considered a manager's primary responsibility?
To oversee the work of other people so organizational goals can be accomplished
What is considered the essence of a manager?
To oversee the work of other people so organizational goals can be accomplished
In making decisions, global managers need to consider the values, beliefs and attitudes of the people involved. Which guideline for effective decision making does this represent?
Understand cultural differences.
The 3Vs of big data are volume, velocity, and _______.
Variety
Whenever Gabriela needs to book a hotel room in an unfamiliar city, she always stays at a Marriott, because she's familiar with the brand. This is an example of ________.
a heuristic
Managers who use facts, logic, and rational thinking to guide their decisions and actions are using _______.
a linear thinking style
Alberto is a manager who trusts his hunches when making decisions. He is more apt to follow his instincts than use facts or data. This is an example of _______.
a nonlinear thinking style
The gap between an existing state and a desired state is referred to as _______.
a problem
Brandi's Bakery has received its first major commercial order, and the owner needs to determine if she can fill this order on her own or if she needs to hire an employee. This is an example of _______.
an unstructured problem
According to research, an innovative culture would most likely be characterized by all of the following EXCEPT ________.
autocracy
A manager can make the most accurate decision under a situation of _______ because the outcome of every alternative is known.
certainty
Factors that are important or relevant to resolving a problem are referred to as _______.
decision criteria
Instead of identifying and evaluating alternatives with logic and deductive reasoning, a manager using _______ would try to envision and entertain new and innovative solutions to a problem.
design thinking
A manager's job performance is quantified by evaluating efficiency and effectiveness because ____________.
effectiveness and efficiency go hand in hand, and a good manager accomplishes both
Management involves ensuring that work activities are completed by the people responsible for doing them. This goal is best facilitated by performing work in a way that is __________.
efficient and effective
The degree of change and complexity in an organization's environment is referred to as _______.
environmental uncertainty
Heidi is the marketing manager at a large winery. The expensive ad campaign she planned has flopped so far, but instead of scrapping it and trying something else, Heidi decides to invest more money in the campaign and run ads in even more publications. This is an example of ________.
escalation of commitment
The saying, "Throwing good money after bad," meaning that you continue to waste money on a losing proposition, best describes __________.
escalation of commitment
Alicia is convinced that she can tell more about a job applicant in a 5-minute interview than through pre-employment tests or reference checks and insists that her gut instincts are never wrong. Alicia is using _______.
intuitive decision making
At a large law firm, attorneys are addressed as "Mr." or "Ms," while all other employees are called by their first names. What element of organizational culture does this represent?
language
Lockheed Martin's slogan is, "We never forget who we're working for." This is an example of how the company uses _______ to reinforce its organizational culture.
language
Target refers to its customers as "guests" and its employees as "team members." This is an example of how the company uses ________ to reinforce its organizational culture.
language
The _______ view of management asserts that managers are directly responsible for the success and/or failure of an organization.
omnipotent
The shared social knowledge within an organization regarding the values, traditions, and principles of its employees is referred to as its ________.
organizational culture
Cashiers at the supermarket are allowed to adjust the price of an item up to a maximum of $5.00 without getting the manager's approval. This would best be described as a(n) _______.
policy
In order to make exchanges or returns at a clothing retailer, customer service representatives must follow an established series of steps, such as checking the receipt, inspecting the item for damage, and issuing a store credit. This is an example of a(n) _______.
procedure
The office manager has to place another order for copy paper, so he checks the office supply company's website to see if either of his preferred brands is on sale before placing the order. This is an example of a(n) _______.
programmed decision
A sign in the college bookstore states that students can return a textbook only if it is still shrink-wrapped and returned within the first 10 days of the semester. This is an example of a(n) _______.
rule
After looking at several copiers, Andrew decides to buy one. He knows other models might be available elsewhere, but he doesn't have time to keep looking, and the one he is buying seems to meet his needs. This is an example of _______.
satisficing
The orientation program at a software company consists of a full-day session in which new employees are introduced to the company, its products and policies, and are assigned a senior employee who serves as their mentor. This process of helping new employees learn about and adapt to the organization's culture is known as ________.
socialization
The process through which employees learn about and adapt to the organization's culture is known as ___________.
socialization
Before introducing a new product to the market, a food products company conducts market research to identify the lifestyles, patterns of behavior, and attitudes of consumers in the target market. This market research targets the ___________ component of the external environment.
sociocultural
According to the _______ view of management, managers have limited control and influence over the organization's success or failure.
symbolic
