Midterm 1 Practice

Which of the following positions is held by a top manager? Chief financial officer Group facilitator General manager Team leader

Chief financial officer

Which of the following are subroles of the informational role that managers play? Check all that apply. Disseminator Resource allocator Entrepreneur Spokesperson Monitor

Disseminator Spokesperson Monitor

_________________ is getting work done with a minimum of effort, expense, or waste.

Efficiency

In the self-management process, what should you do after self and environmental control? Evaluating and rewarding progress Stop, you're at the end of the cycle Goal setting Self assessment and planning

Evaluating and rewarding progress

Managers responsible for training and supervising the performance of nonmanagerial employees who are directly responsible for producing the company's products or services. Not only do they teach entry-level employees how to do their jobs but they also support, inspire, and reward their performance.

First-Line Managers

If a company uses work teams, it may experience what disadvantage initially? Emerging leaders Service changes High turnover Cross-training

High turnover

_______ refer to the ability to work well with others.

Human skills

Which management function is a manager performing if they ask, "How do we motivate and inspire employees?"

Leading

___________ is getting work done through others.

Management

What stage of development is present when a team begins to build cohesion? Performing Forming Storming Norming

Norming

Actual Productivity =

Potential Productivity + Process Gains - Process Losses

According to Linda Hill's study, which of the following is true of managers' initial expectations about their job? They tend to expect a heavy workload. They expect to be a doer, rather than manager. They think their job will be to develop employees. They expect to manage tasks.

They expect to manage tasks.

The number two mistake among managers who did not progress to top management according to a large scale study of managers in the US and UK was? Failing to be ambitious enough Not listening to their bosses Being unable to delegate Being insensitive to others Treating others with contempt for not being experts, aloof and arrogant.

Treating others with contempt for not being experts, aloof and arrogant.

What term refers to a team that connects workers that are geographically or organizationally dispersed? Traditional work group Virtual team Employee involvement group Project team

Virtual team

Production Blocking

When an individual dominates the creativity flow and in turn gives less people the time to reflect their ideas

A common management mistake is: allowing others to express their viewpoints. sharing financial information with employees. being unable to delegate. practicing selective hiring.

being unable to delegate.

What is present when teams are empowered with decision making and authority? Employee involvement group Autonomy Virtual team Traditional work group

Autonomy

How does providing training and skill development to employees relate to self-managed teams? A. Training and skill development are unnecessary for self-managed teams because employees are responsible for their own job assignments B. Providing training and skill development to employees can lead to increased creativity, productivity, and commitment in self-managed teams C. Self-managed teams do not require specific skill sets, so training and skill development are unnecessary D. Providing training and skill development to employees can lead to decreased commitment in self-managed teams because employees may leave the company for better opportunities

B. Providing training and skill development to employees can lead to increased creativity, productivity, and commitment in self-managed teams

How does sharing information within a company relate to reducing status differences? A. Sharing information can lead to increased fear of job loss and therefore increase status differences B. Sharing information can help reduce status differences by promoting better communication and problem-solving amongst all employees C. Sharing information only benefits managers and executives, and does not affect status differences amongst employees D. Sharing information can lead to decreased employee commitment because it makes employees feel less valued by the company

B. Sharing information can help reduce status differences by promoting better communication and problem-solving amongst all employees

________ is the ability to make changes without first receiving approval from managers or other parts of the organization.

Bureaucratic immunity

Identify a way in which a company's organizational culture can be sustained. By following industry regulations By writing down the cultural values By recognizing and celebrating heroes By ensuring high opportunistic behavior

By recognizing and celebrating heroes

Which of the following actions would best demonstrate a company's commitment to employment security and selective hiring? A. Providing a high salary for all employees regardless of performance B. Offering job security to all applicants, regardless of qualifications C. Aggressively recruiting and selectively screening talented applicants while providing job security to employees D. Offering high wages only to managers and executives while the rest of the employees receive low wages

C. Aggressively recruiting and selectively screening talented applicants while providing job security to employees

How can work teams improve product and service quality through customer feedback and cross-training opportunities? A. By relying on individual workers to make improvements based on customer feedback B. By implementing strict quality control procedures and reducing opportunities for worker collaboration C. By integrating market feedback into team discussions and using cross-training to improve product and service offerings D. By keeping workers in the same job roles without opportunities for learning new skills

C. By integrating market feedback into team discussions and using cross-training to improve product and service offerings

How can organizations address the challenges of interpersonal conflict and social loafing within work teams? A. By removing team members who are causing conflict or not contributing B. By emphasizing individual achievement and reducing collaboration C. By investing in committed relationship building and effective project management D. By imposing strict quality control procedures to ensure optimal performance

C. By investing in committed relationship building and effective project management

How can self-managed teams and decentralization contribute to a reduction in status differences within a company? A. By giving employees more decision-making power and reducing the need for middle management B. By allowing employees to hire, assign job tasks and make production decisions C. By promoting better communication and problem-solving amongst all employees D. By providing equal access to company benefits, such as reserved parking spaces and executive dining rooms

C. By promoting better communication and problem-solving amongst all employees

How can work teams cultivate emerging organizational leaders? A. By keeping workers in the same job roles and not providing opportunities for cross-training B. By placing a heavy emphasis on individual achievement and discouraging collaboration C. By providing opportunities for team members to learn from each other and exercise leadership skills D. By limiting access to information and decision-making power to only upper management

C. By providing opportunities for team members to learn from each other and exercise leadership skills

Which of the following best describes the relationship between high wages contingent on organizational performance and employee commitment? A. High wages reduce employee commitment because employees become complacent B. High wages are unnecessary for employee commitment because they should be committed regardless of pay C. High wages contingent on organizational performance can increase employee commitment by demonstrating that the company values its employees and sharing financial rewards with them D. High wages can decrease employee commitment because they make employees feel overpaid and entitled

C. High wages contingent on organizational performance can increase employee commitment by demonstrating that the company values its employees and sharing financial rewards with them

Which management function is a manager performing if they ask, "How are we performing against our goals?"

Controlling

How can organizations avoid the limitations of group decision-making in work teams? A. By emphasizing the importance of groupthink to ensure that team members are on the same page B. By limiting access to information and decision-making power to upper management C. By encouraging minority domination to ensure that the best ideas are heard D. By promoting open communication and constructive conflict resolution

D. By promoting open communication and constructive conflict resolution

Which of the following can increase employee satisfaction and commitment in companies? Increased status differences Reduced training Use of traditional teams Decentralization of authority

Decentralization of authority

A company should use teams when what type of perspective is needed for a project? Simple Similar External Diverse

Diverse

________________ is accomplishing tasks that help fulfill organizational objectives.

Effectiveness

Which of the following statements is true of efficiency? Efficiency involves accomplishing tasks that help fulfill organizational objectives. Efficiency of a team is not dependent on the team composition. Efficiency alone is not enough to ensure an organization's success. Efficiency involves getting work done with maximum effort, irrespective of cost.

Efficiency alone is not enough to ensure an organization's success.

__________________ hold positions such as office manager, shift supervisor, or department manager.

First-line managers

What term describes the stage of development when members engage in relationship building and learning what behaviors are accepted in the group? Storming Norming Performing Forming

Forming

Which type of compensation occurs when a company shares the financial value of its performance gains? Structural accommodation Bureaucratic immunity Gainsharing Skill-based pay

Gainsharing

In the self-management process, what should you do after self assessment and planning? Self and environmental control Stop, you're at the end of the cycle Goal setting Self assessment and planning

Goal setting

In the context of management functions, identify a true statement about controlling. It encourages employees to openly express their thoughts and feelings. It is the ability to respond to problems that require immediate action. It encourages people to think of better ways to do their jobs. It involves taking corrective action when progress is not being made.

It involves taking corrective action when progress is not being made.

Managers responsible for setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving these objectives. First, they must plan and allocate resources to meet objectives. Second, they coordinate with other departments or divisions within a company. Third, they monitor and manage the performance of the subunits and managers that report to them. Finally, they must implement the plans developed by top managers.

Middle Managers

_______ monitor and manage the performance of the subunits and individual managers who report to them. Middle managers First-line managers Team leaders Top managers

Middle managers

An assessment of how enthusiastic employees are about managing the work of others. Managers must interact with others, tell others what to do, reward good behavior and punish poor behavior, and handle administrative tasks.

Motivation to Manage

Which management function is a manager performing if they ask, "What resources are needed to get the job done?"

Organizing

Which management function is a manager performing if they ask, "What do we want to accomplish?"

Planning

Which type of team is designed to complete a specific task in a given timeframe and involve workers essential to accomplishing the initiative? Project Cross-functional Self-designing Virtual

Project

A team's ________ goals clearly identify priorities for the team's work. structural accommodation S.M.A.R.T diversity bureaucratic immunity

S.M.A.R.T

In the self-management process, what should you do after setting goals? Self and environmental control Stop, you're at the end of the cycle Goal setting Self assessment and planning

Self and environmental control

In the self-management process, what should you do after evaluating and rewarding progress? Self and environmental control Stop, you're at the end of the cycle Goal setting Self assessment and planning

Self assessment and planning

______________________ teams perform almost all of the functions performed by first-line managers under traditional hierarchies.

Self-managed

What term refers to the number of individuals that are involved in a work team? Conflict Development Size Norms

Size

What type compensation rewards employees for learning additional skills or knowledge that is valuable to the team and organization? Nonfinancial rewards Skill-based pay Structural accommodation Gainsharing

Skill-based pay

___________ is the ability to change organizational structures, policies, and practices in order to meet stretch goals.

Structural accommodation

Managers who are responsible for facilitating team activities toward goal accomplishment. This managerial position was developed as organizations moved to self-managed teams. They are not responsible for team performance—the team is—but they do help team members plan and schedule work and work effectively with each other.

Team Leaders

The specialized procedures, techniques, and knowledge required to get the job done. These skills are most important for lower level managers such as first-line managers or team leaders because they train employees how to do their jobs and solve problems that may occur.

Technical Skills

Executives responsible for the overall direction of the organization. First, they set the vision or mission of the company. Second, once the vision is set, they secure employee support in the company mission. Third, they create a positive organizational culture through clear, consistent messages. Finally, they monitor the business environment by considering customers' needs, competitors' actions, and long-term business trends.

Top Managers

During which stage of team development does team performance begin to decline due to changes in the size, scope, goal, or members of the team? a) De-norming b) De-storming c) De-forming d) Performing

a) De-norming

At which stage of Kohlberg's Stages of Moral Development is an individual's behavior driven by a desire to avoid punishment and to conform to societal norms? a) Preconventional Level 1: Punishment and Obedience Orientation b) Preconventional Level 2: Individualism and Exchange c) Conventional Level 3: Good Interpersonal Relationships d) Conventional Level 4: Maintaining Social Order e) Postconventional Level 5: Social Contract and Individual Rights

a) Preconventional Level 1: Punishment and Obedience Orientation

What is the Marshmallow Principle? a. A principle that involves the power of prototyping b. A principle that focuses on successful team management processes c. A principle that involves developing drafts for new projects d. All of the above

a. A principle that involves the power of prototyping

What is the definition of ethics? a. A set of principles that defines what is right and wrong for a person or group b. A set of guidelines for successful teamwork c. A set of rules for conflict resolution d. A set of principles for achieving goals

a. A set of principles that defines what is right and wrong for a person or group

What is ethical behavior? a. Behavior that conforms to accepted principles of right and wrong b. Behavior that focuses on completing tasks c. Behavior that involves working through conflicts within a team d. Behavior that focuses on social roles

a. Behavior that conforms to accepted principles of right and wrong

What is the role of managers in adapting themselves to new changes and innovations? a. Entrepreneur Role b. Disturbance Handler Role c. Resource Allocator Role d. Negotiator Role

a. Entrepreneur Role

Which managerial role involves managers showing their face and attending public events? a. Figurehead Role b. Leader Role c. Liaison Role d. Entrepreneur Role

a. Figurehead Role

What are the steps in the ethical decision-making model? a. Identify the problem, identify the constituents, diagnose the situation, analyze your options, make your choice, act b. Identify the problem, diagnose the situation, make your choice, act c. Identify the problem, analyze your options, make your choice, act d. None of the above

a. Identify the problem, identify the constituents, diagnose the situation, analyze your options, make your choice, act

What is the role of managers in actively scanning the environment for information? a. Monitor Role b. Disseminator Role c. Spokesperson Role d. Disturbance Handler Role

a. Monitor Role

What is distributive justice? a. Never taking an action that targets the poor or less fortunate b. Always doing what pleases the greatest amount of people c. Never taking action that violates the law d. None of the above

a. Never taking an action that targets the poor or less fortunate

What type of conflict is good and focuses on generating new ideas? a. Task conflict b. Relationship conflict c. Personal conflict d. Group conflict

a. Task conflict

What are the two main roles that team members play in completing work? a. Task roles and social roles b. Leadership roles and follower roles c. Creative roles and administrative roles d. Decision-making roles and coordinating roles

a. Task roles and social roles

What is the main difference between semi-autonomous work groups and self-managing teams? a) Semi-autonomous work groups are responsible for decision making and problem-solving for all production/service tasks, while self-managing teams only provide advice and suggestions to their supervisors. b) Self-managing teams possess more autonomy and are tasked with decision making and problem-solving for all production/service tasks, while semi-autonomous work groups are only able to provide information and make decisions for major production/service tasks. c) Semi-autonomous work groups enjoy increased autonomy and are tasked with design control of teams, tasks, and group membership, while self-managing teams only possess decision-making and problem-solving responsibilities. d) Self-managing teams are responsible for executing a specific task and sharing the work with managers who make decisions and solve problems, while semi-autonomous work groups are only designed to provide advice and make suggestions to their supervisors.

b) Self-managing teams possess more autonomy and are tasked with decision making and problem-solving for all production/service tasks, while semi-autonomous work groups are only able to provide information and make decisions for major production/service tasks.

What is the role of managers in responding to pressures and problems that require immediate action? a. Entrepreneur Role b. Disturbance Handler Role c. Resource Allocator Role d. Negotiator Role

b. Disturbance Handler Role

What is the difference between the shareholder view and stakeholder view? a. Shareholder view focuses on long-term satisfaction of multiple stakeholders b. Stakeholder view focuses on profit maximization for shareholders c. Both views focus on maximizing profit for shareholders d. None of the above

b. Stakeholder view focuses on profit maximization for shareholders

At which stage of Kohlberg's Stages of Moral Development does an individual make moral decisions based on a sense of duty and respect for authority? a) Preconventional Level 1: Punishment and Obedience Orientation b) Preconventional Level 2: Individualism and Exchange c) Conventional Level 3: Good Interpersonal Relationships d) Conventional Level 4: Maintaining Social Order e) Postconventional Level 5: Social Contract and Individual Rights

c) Conventional Level 3: Good Interpersonal Relationships

What is personal virtue? a. A principle for achieving long-term self-interest b. A religious injunction c. A way to imagine how your decision will be perceived by others d. A utilitarian benefit

c. A way to imagine how your decision will be perceived by others

What is Kohlberg's stage of moral development? a. A set of principles that define ethical behavior b. A way to measure ethical intensity c. A way to understand how individuals develop moral reasoning d. A way to identify different types of ethical behavior

c. A way to understand how individuals develop moral reasoning

What are task roles associated with? a. Building cooperation and cohesion b. Working through conflicts within the team c. Completing work d. Focusing on the social role

c. Completing work

How can you maximize the benefits of diversity? a. Assume the worst intentions of team members b. Don't ask questions to clarify backgrounds c. Get to know one another's backgrounds d. Ignore differences in team members' backgrounds

c. Get to know one another's backgrounds

What is the role of managers in dealing with people outside of their units? a. Figurehead Role b. Leader Role c. Liaison Role d. Entrepreneur Role

c. Liaison Role

Which managerial role involves sharing new information with people outside their company or departments? a. Monitor Role b. Disseminator Role c. Spokesperson Role d. Disturbance Handler Role

c. Spokesperson Role

A team's________ focus(es) on problem-related differences of opinion. affective conflict cohesiveness norms cognitive conflict

cognitive conflict

The ability to see an organization as a whole is a component of: planning skills. technical skills. conceptual skills. human skills.

conceptual skills.

The basic _____________ process involves setting standards to achieve goals, comparing actual performance to those standards, and then making changes to return performance to those standards.

control

A ________ opportunity is created when team members learn and practice the responsibilities of other team members. groupthink cross-training minority domination social loafing

cross-training

According to Kohlberg's Stages of Moral Development, which stage represents a morality based on upholding social norms and laws? a) Preconventional Level 1: Punishment and Obedience Orientation b) Preconventional Level 2: Individualism and Exchange c) Conventional Level 3: Good Interpersonal Relationships d) Conventional Level 4: Maintaining Social Order e) Postconventional Level 6: Universal Ethical Principles

d) Conventional Level 4: Maintaining Social Order

Which stage of team development is characterized by a high level of interdependence and commitment to each other? a) De-norming b) De-storming c) De-forming d) Performing

d) Performing

What is ethical intensity? a. The degree of concern people have about an issue b. The amount of social consensus on an issue c. The probability of effect of an ethical decision d. All of the above

d. All of the above

What is the Nominal Group Technique? a. A way to rank and select top ideas individually b. A technique to build on top ideas separately c. A way to compile and regroup all ideas d. All of the above

d. All of the above

What is the role of managers in negotiating schedules, projects, goals, outcomes, etc.? a. Entrepreneur Role b. Disturbance Handler Role c. Resource Allocator Role d. Negotiator Role

d. Negotiator Role

In the context of managerial roles, in the liaison role, managers: scan their environment for information. respond to problems that demand immediate action. deal with people outside their units. share information with others in their departments.

deal with people outside their units.

At which stage of Kohlberg's Stages of Moral Development does an individual make moral decisions based on the greater good and a sense of duty to society as a whole? a) Preconventional Level 1: Punishment and Obedience Orientation b) Preconventional Level 2: Individualism and Exchange c) Conventional Level 3: Good Interpersonal Relationships d) Conventional Level 4: Maintaining Social Order e) Postconventional Level 5: Social Contract and Individual Rights

e) Postconventional Level 5: Social Contract and Individual Rights

According to Kohlberg's Stages of Moral Development, which stage represents a morality based on an individual's own personal code of ethics and values? a) Preconventional Level 1: Punishment and Obedience Orientation b) Preconventional Level 2: Individualism and Exchange c) Conventional Level 3: Good Interpersonal Relationships d) Conventional Level 4: Maintaining Social Order e) Postconventional Level 6: Universal Ethical Principles

e) Postconventional Level 6: Universal Ethical Principles

The job of a manager is to: help others do their work. train executives to do their jobs. invent new products. do the work of others.

help others do their work.

Professor Linda Hill of the Harvard Business School did research that followed new managers for the first year in their jobs. She found that they experienced deep psychological changes over time, moving from an "________ identity" to a "__________ identity." The following diagram outlines the changes that employees experienced as they became managers.

individual... manager...

In the _______ role, managers focus on relationships with subordinates, including motivation, communication, and influence. figurehead disseminator leader spokesperson

leader

The management function of ____________ involves inspiring and motivating workers to work hard to achieve organizational goals.

leading

A team's ________ is (are) the agreed-on standards that regulate a team's behavior. cohesiveness conflict size norms

norms

Morgenstern's time management tips

o Delete o Delay o Diminish o Delegate

Process Gains

o Information Exchange o Load Balancing o Social Facilitation

The management function of ________ involves deciding who will work for whom in a company.

organizing

The basic __________ process involves setting standards to achieve goals, comparing actual performance to those standards, and then making changes to return performance to those standards.

planning

The management function of ____________ involves determining organizational goals and a means for achieving them.

planning

Managers should set team goals and priorities using the S.M.A.R.T. method. This requires establishing

specific, measurable, attainable, realistic, and timely goals for teams.

The ________ stage occurs when conflicts emerge as a result of members asserting their ideas about the team goals and direction. norming performing storming forming

storming