Midterm

Which of the following is an example of external-operational communication?

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Casual Language and informal language are similar in that they

Are effective with conversation

Sheena is writing a memo to her employees about an upcoming client meeting and is including a copy of the meeting's schedule. Which of the following should she mote at the bottom of the memo?

Attachement

Which of the following sentences is an example of a mixed construction?

Because my boss refuses to negotiate with clients resulted in us losing the deal.

Which of the following is true about cliches?

Business cliches can sometimes increase your credibility with other business people.

Selina has just been hired by a small law firm in a rural town and is told that the dress code is business casual. She shows up to her first day of work wearing a striped dress and a cardigan, but discovers that everyone else is in jeans and button-down shirts. This problem in communication is an example of

Bypassing

One of the purposes of an introduction in a cover message is to

Capture the reader attention

Employment Agencies are

Companies that specialize in finding jobs for employees, employees also sometimes pay for the services

Which of the following sentences contain unnecessary repetition?

Every week, my boss requires us to attend weekly forecast meetings

The social media manager for a small start up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event. This form of communication can be categorized as

External - Operational

A functional or skills layout approach to organizing information in a résumé is particularly good for those who have progressed in an orderly and timely fashion through school and work.

False

A lie of commission is when you purposefully leave out information.

False

For printed resumes, the ideal type size for headings should be at least 10 to 12 points.

False

Internal-Operational messages are those emails and hard-copy messages written by the employees of a company to supplies and service organizations outside the company.

False

It is mandatory for every paragraph in a business report to have a topic sentence.

False

Only paid internships offer interns the opportunity to gain marketable skills.

False

The information in resumes should always be grouped into three parts "Education, Experience, and skills or interests."

False

The official culture and the actual culture in a company are exactly the same.

False

The postscripts contains informations notations, such as Enclosure

False

When writing a favorable response to a customer inquiry, you should avoid adding comments, questions, suggestions, or additional information even if such material is relevant to the reader's original request.

False

You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.

False

Rather showing that you developed one skill on on job and another skill on another job, you can use *blank*, a strategy for organizing information on a resume that groups related skills and is particularly good for those who have had many jobs.

Functional Layout

Which of the following uses an idiom correctly?

I completely agree with you? The child was scolded for speaking out of turn?

Felipe needs to write a letter to Salma, a manager at another company. However, he thinks it is important that the letter be addressed to the company rather than Salma directly. In this case, where should he first use Salma's name?

In the attention line

Messages that stay within a business and are used to complete the work of the business are referred to as *Blank* message

Internal Operational

Which of the following is true of order acknowledgments?

It lets people who order goods know the status of their orders

Which of the following is true about topic sentences?

It states the main point of the paragraph

Janice Redish recommends that you follow which of the following guidelines when presenting content online?

Keep lines of text short, usually between eight and ten words

A visual rendering of your company's general contact information, its address, and often its logo is referred to as

Letterhead

Which of the following best exemplifies a communicator's professional context influencing communication?

Morgan, an architect, prefers to communicate ideas visually

In the context of finding an employer, which of the following is true of career centers?

Most career centers have directories listing major companies with contact names and addresses.

Wording defined as "communication your audience can understand the first time they read it hear it" is known as

Plain langauge

Which of the following is an ideal opening for a direct claim?

Please adjust invoice 3459 to show that we ordered six office chairs, not seven.

When you believe that your reader's response will be *blank* or *blank*, the direct organizational plan is appropriate

Positive; Neutral

Kantian Ethics fail to account for

Promoting good for its own sake, leaves little room for consideration of specific circumstances

Deandra's best friend's father works for Prime Tech, and he has arranged for Deandra to make a personal visit to their office to talk about possible employment. Deandra is engaging in

Prospecting

Which of the following statements about grammar checkers is true?

Recent versions of it are much more flexible than older versions

Logan is writing a lengthy year-end report for the owners of his company. At the beginning of every section, he includes the company logo at the top of the page and centers and sets the title of the section in 16 point Times New Roman font. Within each section, he puts subheadings on their own line and sets them in bold. Together, these choices are best described as examples of which design principle

Repetition

Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?

Solving a communication problem will be a recursive process.

Which of the following sentences is in active voice?

The board of directors will make their decision by the end of the week. Or We increased our equipment sales for January 2016 by 12 percent and reached our goal of $3 million.

Which of the following measures determine a font's point size?

The height of the letter in the font

Which of the following statements about the use of letters is true?

The most appropriate form to use when corresponding with an external party whom you do not know well

Ahmed visits a website where he searches for specific information on that company's sale numbers. He clicks on links to reach relevant pages and skips pages that he knows wont contain the information he needs. This is an example of

The nonlinear nature of online text

Albert works for a charity fund. This year the charity has a limited amount of money, and Albert has to choose which project will receive funding. Of the projects he has to chose from, one will help 200 children go to summer camp, a second will build a well that will give clean water to 900 people, a third will give college scholarships to 150 students, a fourth will provide houses to 15 families, and a fifth will provide free daycare to 100 low-income families. If Albert follows the utilitarian philosophy, which project will he choose?

The project that will build a well that will give clean water to 900 people

Which of the following statements about page numbers in formal reports is true?

The title page is not numbered even though it is the first page

Which of the following is true regarding the amount of time novice business writers should ideally spend on each stage of the writing process?

They should spend an equal amount of time on each of the three stages.

Although many businesses are less formal than in the past, you are too informal in your writing, you risk sounding unprofessional.

True

Depending on the situation, claim messages can either be written using the direct order or the indirect order.

True

If you are still in your position and want to apply for a job, you should use simple present verbs for duties you currently perform.

True

Letters are best channel of communication for business people to use when communicating with someone they do not know well

True

The white space in a page, such as the space between a block of text and an image, is referred to as external spacing

True

Using bold to call attention to a key point in your report is an example of principle of contrast.

True

When responding to an inquiry with two or more questions, a good approach is to answer the questions in the body of your messages in the same order your reader used in asking them.

True

When the verb describing the action in a sentence takes the form of a noun, the verb is called camouflaged verb.

True

Which of the following sentences is the best example of the use of familiar words?

We are buying new computers this week.

Which of the following statements about courtesy is true?

Writing when keeping in mind what will make the recipient feel, understand, etc.

Which of the following statements risk insulting the reader?

You need to complete the energy efficiency report if you want to include it in the proposal

As director of the HR department, Alex has to write an email to employees requesting them to volunteer at the company's annual United Way fund raiser. After deterring the purpose of his message, which of the following steps should Alex take next in planning his message?

alex should analyze his audience