MIS Ch 10

The ____________ process originates in the sales department and ends in the accounting department.

Fulfillment

The ______________ process originates in the warehouse and end in the accounting department.

Procurement

Business transactions that are processed as they occur is an example of a) batch processing b) source data automation c) OLTP d) TPS e) ESS

c) OLTP

Which of the following is false? a) Inventory management determines how much inventory to order. b) Large companies allow their vendors to manage their inventory. c) The POM function within an organization monitors sales. d) Quality control used by manufacturing units uses metrics. e) Computer systems are used to integrate all aspects of product design.

c) The POM function within an organization monitors sales.

Data that have been processed by the organization's _____ are inputs into the organization's database. a) office automation systems b) functional area information systems c) Transaction processing systems d) decision support systems e) digital dashboards

c) Transaction processing systems

Enterprise resource planning systems take a(n) _____ view of the overall organization. a) User's b) Management c) Functional d) Business process e) Transactional

d) Business process

The most fundamental information systems in an organization are: a) office automation systems b) decision support systems c) functional area information systems d) Transaction processing systems e) business intelligence systems

d) Transaction processing systems

To effectively manage by exception (i.e., use exception reports), the company must first create: a) performance standards b) best practices c) user information requirements d) a database e) employee evaluation guides

a) performance standards

Crediting interest to your savings account at your bank once a month, it is called a: a) process b) function c) calculation d) Transaction e) decision

a) process

Which of the following is not a characteristic of a transaction processing system? a) small amounts of data are processed b) sources of data are mainly internal c) low computation complexity d) high level of accuracy, data integrity, and security e) high level of detail

a) small amounts of data are processed

Which of the following is false? a) ERP systems are an evolution of functional information systems. b) ERP systems look the same to users as functional information systems. c) ERP systems have much the same functionality as functional information systems. d) ERP systems produce the same reports as functional information systems. e) ERP systems use the same data as functional information systems.

b) ERP systems look the same to users as functional information systems.

Which of the following is not a process within an information system for Human Resource Management? a) Benefits administration b) Firing decisions c) Peer evaluations d) Recruitment e) Training

b) Firing decisions

Which of the following is false? a) Corporate data is supplied by Transaction processing systems. b) Information systems are only used by large organizations. c) Reports from information systems are used in all levels of the organization. d) Data from TPS systems feeds ERP systems. e) Information systems within an organization support internal and external processes.

b) Information systems are only used by large organizations.

_____ reports are produced at scheduled intervals. a) Ad hoc b) Routine c) Exception d) Detailed e) Key indicator

b) Routine

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize. a) low, repetitive, difficult b) high, repetitive, easy c) high, different, difficult d) low, different, easy e) high, different, easy

b) high, repetitive, easy

Which of the following is not a process within an information system for Accounting and Finance? a) Budgeting b) Managing Currencies c) Inventory management d) Auditing e) Expense management

c) Inventory management

Which of the following is true? a) Implementing an ERP system will maintain a competitive advantage. b) Implementing an ERP system will allow a company to operate faster than their competition. c) The IT costs of an ERP implementation goes down over time. d) Customizing an ERP system is permitted. e) The benefits of an ERP implementation go down over time.

d) Customizing an ERP system is permitted.

Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business? a) Adding a new client to his list. b) Mowing a client's lawn c) Buying gas for his mower d) Driving to the client's house e) Getting paid by the client

d) Driving to the client's house

Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. Looking at the list of modules the company has, Kathy wonders which one she won't be using. From the list below, which one would you tell Kathy is the one she won't be using. a) Customer relationship management b) Human resource management c) Business intelligence d) Operations management e) E-Business

d) Operations management

Which of the following is not an example of a transaction? a) A person hired b) A payroll check generated c) A service sold d) Printing a report e) Checking out at Walmart

d) Printing a report

Which of the following is not a function of functional area information systems? a) providing information to managers in the functional areas b) supporting the managerial tasks of planning, organizing, and controlling operations c) providing information mainly in the form of reports d) providing data from business events to the corporate database e) providing analysis capabilities to middle level managers and staff

d) providing data from business events to the corporate database

The characteristics of ERP systems include all of the following except: a) integrating the planning, management, and use of all resources of the organization b) providing information necessary to control the business processes of the organization c) including a set of interdependent software modules d) typically fitting an organization's existing business processes e) they are expensive and time-consuming

d) typically fitting an organization's existing business processes

_____ reports summarize the performance of critical activities. a) Ad hoc b) Routine c) Exception d) Detailed e) Key indicator

e) Key indicator

Which of the following is false about ERP II systems? a) They utilize the Web. b) They include human resources processes. c) Functionality is delivered as e-business suites. d) They support internal- facing applications as well as external-facing applications. e) These ERP systems have no optional modules.

e) These ERP systems have no optional modules.

The drawbacks of ERP systems include all of the following except: a) They are complex b) They are expensive c) They are time-consuming to implement d) Companies may need to change existing business processes to fit the software e) They consist of modules

e) They consist of modules

Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions. a) unstructured, business processes b) structured, reporting relationships c) structured, accounting processes d) unstructured, inventory control e) structured, business processes

e) structured, business processes

_____ reports contain special information not found in routine reports. a) Ad hoc b) Summary c) Drill-down d) Key-indicator e) Exception

a) Ad hoc

Which of the following was not included in early ERP systems? a) Sales and Marketing b) Inventory Control c) Order Entry d) Distribution e) Raw materials management

a) Sales and Marketing

Which of the following is false? a) TPS need large computers to process the transactions. b) Business transactions can be processed when they occur. c) Business transactions can be processed after they occur. d) Data for transactions can be collected by sensors. e) A transaction is a business event.

a) TPS need large computers to process the transactions.

Which of the following is false? a) Breaking down functional silos makes an organization more adaptive. b) An organization doesn't have to use the business processes coded into the ERP. c) ERP systems change an organization's business processes. d) ERP systems are time consuming to implement. e) ERP systems require functional areas to work together.

b) An organization doesn't have to use the business processes coded into the ERP.

_____ are the most successful solutions or problem-solving methods for achieving a business objective. a) Business functions b) Best practices c) Optimal strategies d) Business processes e) Enterprise solutions

b) Best practices

Which of the following is false? a) Functional area information systems were usually developed independently. b) Functional area information systems easily communicate with each other. c) ERP systems are designed to integrate business processes. d) ERP systems use a common database. e) ERP systems integrate functional areas within an organization.

b) Functional area information systems easily communicate with each other.

Which of the following is an advantage of social commerce over traditional e-commerce? a) Loyalty b) The ability to predict buying habits based on real-time data c) Processing speed d) Crowdsourcing e) Reduced expenses

b) The ability to predict buying habits based on real-time data

When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report? a) Ad hoc b) Routine c) Exception d) Detailed e) Key indicator

c) Exception

_____ reports include only information that falls outside certain threshold standards. a) Ad hoc b) Routine c) Exception d) Detailed e) Key indicator

c) Exception

Which of the following has not been identified as a reason for ERP implementation failure? a) Failure to include affected employees in planning b) The complexity of the planning c) Lack of documentation d) Insufficient training e) No change management processes

c) Lack of documentation

_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization. a) Transaction processing systems b) Supply chain management systems c) Functional area information systems d) Enterprise resource planning systems e) Corporate extranets

d) Enterprise resource planning systems

Which of the following is true? a) Transactions are only critical to the area they occur in. b) Transactions can only involve one database. c) Transactions can only involve one computer. d) The actual processing of a Transaction has to be standard. e) Transactions generate a small volume of data.

d) The actual processing of a Transaction has to be standard.

When interest is credited to your savings account at your bank, it is called a: a) process b) function c) calculation d) Transaction e) decision

d) Transaction

_____ are interorganizational ERP systems that provide Web-enabled links between an organization's key business systems and its customers, suppliers, business partners, and others. a) Functional area information systems b) Supply chain management systems c) Transaction processing systems d) Office automation systems e) ERP II systems

e) ERP II systems