MIS CH. 11

About ________ percent of the total economic output of the United States derives from the output of the knowledge and information sectors of the economy. 15 55 85 20 65

20

A MOOC is: A) a type of online course. B) an intelligent technique. C) a VR system. D) a machine learning system. E) a type of content management system.

A type of online course

Which of the following is a computer-based system that attempts to emulate how humans think and act? a) Neural networks b) AI technology c) Genetic algorithms d) Virtual reality systems e) LMS

AI Technology

Which of the following is a computer-based system that attempts to emulate how humans think and act? AI technology Neural networks LMS Genetic algorithms Virtual reality systems

AI technology

Which of the following is the first step in the knowledge management value chain? Feedback Store Acquire Apply Disseminate

Acquire

Which of the following are the three major types of knowledge management systems? a) Enterprise-wide knowledge management systems, KWS, and intelligent techniques b) COPs, ECM, and MIS c) DBMS, DSS, and ECM d) CRM, SCM, and CAD e) MIS, DSS, and TPS

Enterprise-wide knowledge management systems, KWS, and intelligent techniques

Which of the following statements about genetic algorithms is not true? a) Genetic algorithms use an iterative process to refine initial solutions so that better ones are more likely to emerge as the best solution. b) Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain. c) Genetic algorithms are used to solve problems that are very dynamic and complex, involving hundreds or thousands of variables or formulas. d) Genetic algorithms are based on techniques inspired by evolutionary biology. e) Genetic algorithms are able to evaluate many solution alternatives quickly to find the best one.

Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain.

Which of the following statements about 3-D printing is not true? It creates solid objects. It uses specifications in a digital file. It is also called additive manufacturing. It creates objects layer by layer. It is incompatible with the cloud.

It is incompatible with the cloud.

Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called: A) Knowledge Work Systems (KWS). B) Learning Management Systems (LMS). C) wikis. D) COPs. E) enterprise-wide knowledge management systems.

KWS

What is meant by the statement "knowledge is sticky"? Knowledge works only in certain situations. Knowledge is universally applicable. Knowledge is hard to move. Knowledge is difficult to replace. Knowledge is intangible.

Knowledge is intangible.

Which of the following is not one of the main four dimensions of knowledge described in the chapter? Knowledge is timeless. Knowledge is situational. Knowledge has a location. Knowledge has different forms. Knowledge is a firm asset.

Knowledge is timeless

Which of the following is a tool for the management, delivery, tracking, and assessment of various types of employee learning? a) LMS b) Employee enrichment system c) Employee management system d) Organizational learning system e) Investment workstation

LMS

Which of the following statements about natural language processing (NLP) is not true? a) NLP can infer customers' specific needs when they call help centers. b) NLP relies on the use of natural language experts. c) NLP is typically based on machine learning techniques. d) NLP is used by Google to return more meaningful search engine results based on the user's search language. e) NLP often uses neural networks.

NLP relies on the use of natural language experts.

Which of the following is a type of intelligent technique? Digital asset management Neural network Augmented reality LMS CAD

Neural Network

Which of the following has a large number of sensing and processing nodes that continuously interact with each other? A) Business intelligence systems B) Expert systems C) Neural networks D) Knowledge management systems E) Genetic algorithm

Neural Networks

Which of the following statements about robotics is not true? Robotics does not require programming but instead relies solely on AI. Robotics can be used for surgery, bomb deactivation, and other dangerous environments. Robotics involves the creation and use of machines than can substitute for humans. Robotics relies on sensors to provide vision and sensory feedback. Robotics has widespread use in the automobile industry.

Robotics does not require programming but instead relies solely on AI.

_______ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. Tacit Structured Unstructured Explicit Management

Structured

All of the following are intelligent personal assistants for consumers except: a) Watson. b) Siri. c) Alexa. d) Cortana. e) Google Now.

Watson

An inference engine is: a) a programming algorithm used to create a virtual world using a deep learning system. b) the programming environment of an expert system. c) a strategy used to search through the collection of rules and formulate conclusions. d) a neural network that can make inferences. e) a method of organizing expert system knowledge into chunks.

a strategy used to search through the collection of rules and formulate conclusions

Augmented reality is: a) a method of organizing expert system knowledge into chunks. b) a system that uses machine learning to produce new digital images. c) a system for creating computer-generated simulations that are close to reality. d) a technology for enhancing visualization by overlaying digital data and images onto a physical real-world environment. e) a programming algorithm used to create a virtual world using machine learning.

a technology for enhancing visualization by overlaying digital data and images onto a physical real-world environment

What is the last value-adding step in the knowledge business value chain? Data and information acquisition Acquire Disseminate Store Apply

apply

All of the following are typical components or capabilities of an ECM system except: a) knowledge portals. b) artificial intelligence tools. c) digital asset management. d) communication tools. e) tagging tools.

artificial intelligence tools

Neural networks: use facial recognition algorithms to identify unique facial characteristics. use Learning Rules to identify the optimal path through the network. are composed of an input layer and an output layer. rely on rules similar to expert systems. function similar to the human brain in recognizing objects.

b

The text defines ________ as the flow of events or transactions captured by an organization's system. A) information B) data C) wisdom D) knowledge E) experience

data

Coca-Cola uses a ________ in order to classify, store and distribute all the images of the brand. neural network digital asset management system virtual reality system knowledge base learning management system

digital asset management system

You are advising a video production company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs? A) MOOC B) Digital asset management system C) CAD system D) Virtual reality system E) LMS

digital asset management system

All of the following are considered to be knowledge workers except: A) designers. B) engineers. C) architects. D) executives. E) researchers

executives

Which of the following would not be classified as a KWS? a) 3D visualization system b) CAD system c) Expert system d) AR applications e) VR system

expert system

Machine learning systems: rely on expert systems to identify learning objectives. are currently not useful for organizations. simulate the neurons in human brains to find patterns. find patterns in large data sets. use machines to master a body of knowledge.

find patterns in large data sets

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called: a) AI hybrid systems. b) business intelligence. c) genetic algorithms. d) intelligent agents. e) intelligent techniques.

intelligent agents

Which of the following statements is not an accurate description of the importance of knowledge to a firm? Knowledge is unconditional. Knowledge experiences network effects as more people share it. Knowledge should be seen as an intangible key asset. Much of the firm's value relies on being able to create knowledge. Knowledge enables firms to become more efficient in their use of scarce resources.

knowledge is unconditional

Expert systems: a) are based on DO WHILE rules. b) are capable of solving wide ranges of problems. c) lack the general intelligence of human beings. d) are used for knowledge discovery. e) share characteristics with mainframe computing.

lack the general intelligence of human beings

Intelligent agents rely on: augmented reality. agent-based modeling. MOOC. machine learning. virtual reality systems.

machine learning

What type of intelligent technique helps Netflix develop a personalized selection of videos for customers? a) Intelligent agents b) Neural networks c) Deep learning neural networks d) Machine learning e) Genetic algorithms

machine learning

________ can improve their performance without explicit programming. a) Intelligent techniques b) Genetic algorithms c) Communities of practice d) Neural networks e) Machine learning

machine learning

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. a) genetic algorithm b) expert system c) CAD d) inference engine e) neural network

neural network

Which of the following is a type of intelligent technique? a) LMS b) Augmented reality c) Neural network d) CAD e) Digital asset management

neural network

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. neural network inference engine CAD expert system genetic algorithm

neural networks

Which of the following has a large number of sensing and processing nodes that continuously interact with each other? Expert systems Genetic algorithm Neural networks Knowledge management systems Business intelligence systems

neural networks

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of: organizational and management capital. knowledge discovery. knowledge. organizational routine. knowledge culture.

organizational and management capital

Computer vision systems rely on which of the following intelligent techniques? a) Intelligent computer agents b) Expert systems c) Database programs d) Pattern recognition e) Genetic algorithms

pattern recognition

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of: expertise. interest. practice. professionals. knowledge.

practice

Unsupervised machine learning involves: a) programs that can detect digital photos of human faces and cats without humans labeling the input photos. b) using genetic algorithms to identify patters in large datasets. c) using algorithms to simulate the neurons and synapses of human brains. d) using labeled inputs identified by humans to recognize objects. e) using very large databases to store common sense knowledge, then searching the database for patterns.

programs that can detect digital photos of human faces and cats without humans labeling the input photos.

CAD workstations: provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. allow groups to work together on documents. provide an important source of expertise for organizations. facilitate employee learning. are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification. archived inventoried tupled retrieved tagged

tagged

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed. enterprise-wide knowledge management system Intelligent technique COP taxonomy KWS

taxonomy

Virtually all expert systems deal with problems: a) of logic and control. b) with imprecise rules. c) of policy development. d) of high complexity. e) that are highly structured.

that are highly structured

The collection of expert rules developed by expert systems is referred to as: the knowledge base. a deep learning neural network. Internet of Things (IoT). a genetic algorithm. artificial intelligence.

the knowledge base

Expert systems are expensive and time consuming to maintain because: a) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules. b) only the person who created the system knows exactly how it works, and may not be available when changes are needed. it is difficult to program at this level of complexity without introducing software bugs. their rule base is so complex. they rely on equipment that becomes outdated.

their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules

All of the following are intangible assets of a firm except its: reputation. knowledge. unique business processes. information technology. brand.

unique business processes.

VR systems: a) use computer-generated simulations that are so close to reality that users almost believe they are participating in a real-world situation. b) enable acquiring, storing, and disseminating knowledge documents in a virtual world. c) automate the creation and revision of designs. d) use machines to make solid objects. e) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

use computer-generated simulations that are so close to reality that users almost believe they are participating in a real-world situation.