MIS - Ch.1 & 2 (pt.2)

a _______ is a senior manager who oversees the use of IT in the firm

CIO

the ____ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes

CKO

the four major types of enterprise applications are

ERP, SCM, CRM, and KMS

which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

which of the following types of system enables management to make better decisions regarding their suppliers?

SCM

A(n) __________ is typically a major source of data for other systems

TPS

telepresence technology is primarily designed to:

allow employees to share ideas and plans in real time

in _______ , raw data is systematically acquired and transformed during various stages that add value to that information

an information value chain

which of the following is not one of the IT innovations changing the world of business today?

cloud computing

all of the following are new technology-related trends in MIS except:

co-creation of business value

the fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

culture

in ___ , digital technology and the internet are used to execute the major business processes in the enterprise

e-business

using the internet to buy or sell goods is called:

e-commerce

which of the following is a firm's CPO responsible for?

ensuring that the company complies with existing data privacy laws

a(n) _____ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business

enterprise

Data is information that has been shaped into a form that is meaningful to human beings

false

a DSS is most commonly used by the executive management level of an organization

false

knowledge workers make long-range strategic decisions about products and services

false

middle managers make long-range strategic decisions about the firm's products and services

false

Maintaining the organization's financial records is a central purpose of which main business function?

finance and accounting

Output:

is the result of processing raw input data into meaningful information

personnel who design new products or services for a firm belong to which level of a business hierarchy?

knowledge workers

An ESS supports which of the following?

long-range planning activities of senior management

order fulfillment involves all of the following except:

making customers aware of the product

Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following?

managerial decision making

an information systems manager:

manages data entry staff

which of the following is an example of raw data from an automobile manufacturer?

one Subaru outback sold July 27, 20176 in Mohegan Lake, New York for $24,000

in a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?

operational management

the ____ function is responsible for making sure customers are aware if the company's products

sales and marketing

which level of the organization is an ESS specially designed to serve?

senior management

the three principal levels within a business organization hierarchy are:

senior management, middle management, and operational management

which of the following is an example of a business using information systems to improve customer and supplier intimacy?

the Mandarin Oriental's use of computers to keep track of guest preferences

which of the following is a service provided by the internet that uses universally accepted standards for storing, retrieving, formatting, and displays information in a page format?

the World Wide Web

which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

the time/space collaboration and social tool matrix

Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage.

true

Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives

true

Intranets link different systems and networks within a firm.

true

One example of a business process is shipping a product to a customer.

true

UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own website is an information systems solution used to achieve customer intimacy

true

a DSS uses internal information from external sources

true

a TPS is an information system that keeps track of all of the daily routine transactions of a business

true

a business model describes how a company produces, delivers, and sells a product or service to create wealth

true

a firm that invests in a strong IS development team is making an investment in organizational complementary assets

true

crowdsourcing is one application of social business

true

the behavioral approach to information systems focuses on analyzing the psychological, social, and economic impacts of systems rather than the technical aspects.

true

the three main dimensions of information systems are management, organizations, and information technology

true