Module 1: clinical communication

_____ throughout the patient visit must be the priority to ensure that patient has the optimal experience during their visit

Effective communication

How often should you update a patients medical history

Every visit

Obtaining equipment and supplies that provided may need during exam is usually done during the concluding steps of patient visit

False

Geriatric depression scale for older adults

GDS

Correct order for patient interview

Gather patient vitals, obtain any equipment physician may need, and provide patient with wait time

Social History example

Illicit drug use

Obtaining patient ____ is important to ensure that the provider has all the details necessary to treat the patient

Information

After the interview phase of Telehealth visit, what should MA do next

Let the patient know that they will be put on hold to wait for the provider

Mini mental status examination used to determine level of dementia

MMSE

What best promotes effective information gathering

Medical assistant should display compassion and understanding while interviewing the patient

Patient chief complaint

My back hurts and I feel tingling in my right leg

What best aligns with chief complaint

Primary reason for office visit

History taking question that may involve personal and sensitive information

Social history

What type of patient visits are conducted using technology when patient and provider in different locations

Telegraphy visit

After interview process, what should MA check before exiting exam room

That all equipment is working properly

What is the common goal of Telehealth visits

To support connection between doctors and their patients

What's important while considering an effective patient encounter

Treat each patient encounter and visit as unique

EHR

electronic health record

Rooming

getting a patient ready for a provider

Telehealth visit

Each facility should establish its own protocol for the process of beginning a Telehealth visit