Module 2.01

A charge nurse informs a staff nurse that they will be admitting the next patient arrives on the unit. The staff nurse states acceptance and then proceeded to tell the other nurses that the charge nurse is unfair. What type of communication is the stuff nurse displaying? A) aggressive communication B) passive aggressive communication C) passive communication D) assertive communication

B

Nurse manager wants to increase the effectiveness of communication with a staff member since the staff member did not respond positively to the same message previously. What action by the nurse manager would improve the communication? Select all that apply A) stay positive when sending the message B) make the message clear and concise C) use the previous technique with the staff member D) have the staff member state understanding of the message E) use common terminology

A B D E

A nurse manager is relaying information about staffing changes to the staff on the night shift. What form of communication is the nurse manager using to deliver the changes? A) grape vine B) diagonal C) horizontal D) downward

D

A nurse manager is assessing the internal climate of communication with a group of staff members prior to the meeting. What would the nurse manager consider to be part of the internal climate of communication? Select all that apply A) Power B) values C) feelings D) stress E) status

B C D

A nurse leader is introducing a new glucometer protocol to members of the staff. What method of communication would best be used to make all of the stuff aware of this change? A) nonverbal communication B) telephone communication C) verbal communication D) written communication

D