OM 300 final

Which of the following would NOT be an operations function in a commercial bank? A. auditing B. teller scheduling C. maintenance D. collection

A. auditing

All of the following decisions fall within the scope of operations management EXCEPT for: A. creating the company income statement B. design of goods and services C. location strategy D. managing quality

A. creating the company income statement

A product that in the maturity stage of its life cycle be LEAST concerned with at the present time? A. increase capacity B. long production runs C. standardization D. cost cutting

A. increase capacity

A project organization: A. is effective for companies with multiple large projects B. appropriate only in construction firms C. often fails if the project cuts across organizational lines D. most helpful for ongoing projects with no termination date

A. is effective for companies with multiple large projects

Which of the following attributes is most typically of a service? A. production and consumption occur simultaneously B. tangible C. mass production D. easy to automate

A. production and consumption occur simultaneously

Which of the following statements best characterizes delivery reliability? A. a company that always delivers on the same day of the week B. a company that always delivers at the promised time C. a company that delivers more frequently than its competitors D. a company that has a computerized delivery scheduling system

B. a company that always delivers at the promised time

The expected activity time in PERT analysis is calculated as: A. average of the optimistic, pessimistic, and most likely sometimes B. weighted average of a, m, and b C. sum of the optimistic, pessimistic, and most likely sometimes D. the sum of the activities variances, divided by 6.

B. weighted average of a, m, and b

Projects such as road building and plane building are: A. ill-defined B. well-defined C. agile D. none listed

B. well-defined

Which of the following has made the LEAST progress along its product life cycle? A. video physical rentals B. boeing 787 C. 3D printing D. xbox 360

C. 3D printing

Which of the following activities take place most after the mission has been developed? A. the firm develops alternative or back-up missions B. the functional areas develop their area strategies C. the functional areas develop their supporting missions D. The ten OM decision areas are prioritized

C. The functional areas develop their supporting missions

Which of the following is NOT one of the phases of project management? A. planning B. scheduling C. budgeting D. all listed

C. budgeting

Which of the following statements is true? A. Corporate mission is shaped by functional strategies B. Corporate strategy is shaped by functional strategies C. Functional strategies are shaped by corporate strategies D. external conditions are shaped by corporate mission

C. functional strategies are shaped by corporate strategies

Which of the following statments regarding PERT analysis is true? A. activity has two estimates of duration B. project variance is the sum of all the activity variances C. only critical activites contribute to the project variance D. Most likely time is equivalent to the expected activity time

C. only critical activities contribute to the project variance

The service sector has lower productivity improvements than the manufacturing section because A. service sector uses less skilled labor than manufacturing B. quality of output is lower in services than manufacturing C. services usually are labor-intensive D. service sector productivity is hard to measure.

C. services usually are labor-intensive

What is a network of organizations and activities that supply a firm with goods and services? A. supply tree B. provider network C. supply chain D. vendor network

C. supply chain

An operations manager is NOT likely to be involved in: A. the design of goods and services B. the quality of goods and services C. the identification of customers' wants and needs D. work scheduling to meet the due dates promised to customers

C. the identification of customers' wants and needs

Cost cutting in international operations can take place because of: A. lower taxes and tarrifs B. lower wage scales C. lower indirect costs D. all listed

D. all listed

Reasons to study operations management include learning about: A. how people organize themselves for productive enterprise B. how goods and services are produced C. a costly part of the enterprise D. all listed

D. all listed

The 10 strategic operations management decisions include: A. layout strategy B. maintenance C. process and design capacity D. all listed

D. all listed

Which of the following is LEAST likely to be a low-cost leadership competitive advantage? A. effective capacity use B. low overhead C. inventory management D. broad production line

D. broad production line

Which of the following are the primary functions of all organizations? A. production/operations, marketing, and human resources B. marketing, human resources, and finance/accounting C. sales, quality control, and production/operations D. marketing, production/operations, and finance/accounting

D. marketing, production/operations, and finance/accounting

The total outputs produced by the transformation process divided by the total inputs is: A. utilization B. greater in manufacturing than services C. defined only for manufacturing firms D. multifactor productivity

D. multifactor productivity

Which of the following is not an advantage of outsourcing? A. cost savings B. gaining outside expertise C. improving operations and service D. outsourcing core competencies

D. outsourcing core competencies

What term is given to those individuals with a vested interest in an organization A. alumni B. invesors C. vestors D. stakeholders

D. stakeholders

Which of the following statements regarding critical paths is true? A. shortest of paths through the network is the critical path B. some activities on the critical path may have slack C. every network has only one critical path D. there could be multiple critical paths with the same length

D. there could be multiple critical paths with the same length

Every network has at least one critical path True False

true