operation Management Chapter 1

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How does management describe the​ "strategy" of Hard Rock​ Café?

experience strategy

Henry Ford is known as the Father of Scientific Management.

false

The production process at Hard Rock Cafe does NOT include which of the following​ activities?

advertising

Which of the following activities at a commercial bank is NOT an operations​ activity?

auditing

The economic activities that typically produce an intangible product are referred to as

services

Which of the following is NOT a characteristic of​ services?

standardized product

A global network of organizations and activities that supply a firm with goods and services is referred to as

supply chain

Competition in the 21st century is no longer between​ companies; it is between

supply chain

What is the goal for mass​ customization?

the goal is to produce customized products, whenever and wherever needed.

In​ general, the supply chain starts with

the provider of basic raw materials

Which of the following is an example of a​ "hidden" production​ function?

transplanting a liver

Which of the following activities at an airline is NOT an operations​ activity?

sales

What percentage of Hard​ Rock's profit is derived from retail shop​ sales?

50%

The person who introduced​ standardized, interchangeable parts was

Eli Whitney

Which of the following organizations does NOT belong to the service​ sector?

Ford Motor Company

The father of scientific management is

Frederick W. Taylor

Where is Hard​ Rock's main​ office?

Orlando

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was

W. Edwards Deming

Which of the following is NOT considered to be a​ stakeholder?

competitors

The service sector constitutes what percentage of employment in the United​ States?

between 80% to 90%

Which of the following best defines​ scheduling?

determines and implements intermediate- and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands.

A large percentage of the revenue of most firms is spent on which​ function?

operations

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock​ Cafe?

filing a tax return

Which operations function at a manufacturing facility strives for the efficient use of​ machines, space, and​ personnel?

industrial engineering

Productivity increases when

inputs decrease while outputs remain the same

Which of these is NOT one of the basic functions of the management​ process?

inspecting

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every​ level?

inventory provides safety against higher-than expected demand

Which of the 10 OM decisions applied at Hard Rock​ Café focuses on maximizing the customer experience and driving customers toward​ revenue-generating activities?

layout design

Which of the following trends is NOT part of the exciting OM challenges currently facing operations​ managers?

local focus

Which appears to provide the best opportunity for increases in​ productivity?

management

Which of the following is NOT one of the factors that fosters specialization and worldwide supply​ chains?

marketing

Which of these is NOT one of the 10 strategic OM​ decisions?

marketing

Each Hard Rock​ Café goes through a complete change of ​ ________ every​ 5-7 years.

memorabilia

Which of the following OM decisions determines how a good or service is produced and commits management to specific​ technology, quality, human​ resources, and capital​ investment?

process and capacity design

The creation of goods and services is referred to​ as:

production

Which of these statements accurately captures a current trend in​ operations?

rapid product development

Which of the following is NOT considered to be one of the three primary functions that all organizations​ perform?

research and development

Which of the following does NOT contribute to​ OM?

unsystematic processing of data

Which of the following is NOT one of the four reasons that we study​ OM?

we want to understand what marketing managers do


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