Org & Mgt (Chapters 1,2,3 & 8)

Community relations

Contact must be maintained and nurtured with representatives from various constituencies outside the company, including state and federal agencies, local civic groups, and suppliers.

In the role of ______, managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they present themselves.

Entrepreneur

--- are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction.

Executive managers

Define executive managers

Executive managers are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction.

In the leader role, managers pass privileged information directly to subordinates, whereas in the disseminator role, managers send information to people outside of their organizations.

FALSE

Subroles under interpersonal role

Figurehead, leader, liaison.

What are the roles that managers play in organizations?

Interpersonal roles. Informational roles. Decisional roles.

What scenario describes environmental scanning activity?

Julie, a marketing manager at TTY Tools, continually watches for changes in the business environment and monitor business indicators such as economic indicators and business cycles.

James is the production manager at a large toy manufacturing company. James believes that one of his critical role is to train, counsel, motivate, and direct his subordinates. This represents which role, according to Mintzberg?

Leader

Define liaison

Maintain and manage information links inside and outside the company.

What are included in interpersonal roles?

Managers are required to interact with a substantial number of people in the course of a workweek. They host receptions; take clients and customers to dinner; meet with business prospects and partners; conduct hiring and performance interviews; and form alliances, friendships, and personal relationships with many others.

Supervision

Managers continually oversee the work of their subordinates.

Controlling

Managers evaluate and take corrective action concerning the allocation and use of human, financial, and material resources.

Monitoring products and services.

Managers get involved in planning, scheduling, and monitoring the design, development, production, and delivery of the organization's products and services.

Managerial Responsibilities

Managers have described their responsibilities that can be aggregated into nine major types of activity. These include: Long-range planning, controlling, environmental scanning, supervision, coordinating, customer relations and marketing, community relations, internal consulting, monitoring products and services.

Environmental scanning

Managers must continually watch for changes in the business environment and monitor business indicators such as returns on equity or investment, economic indicators, business cycles, and so forth.

Long-range planning.

Managers occupying executive positions are frequently involved in strategic planning and development.

Coordinating

Managers often must coordinate the work of others both inside the work unit and out.

In a leader role, a manager counsels, communicates, and directs subordinates.

True

Management by Level.

We can distinguish three general levels of management: executives, middle management, and first-line management.

Define entrepreneur role

the decisional role managers play where they delegate idea-generation to others and identify the best ideas to act on; initiate projects that lead to improvements

What do managers do to help organizations achieve top performance?

"managers establish definitions and meanings for their own actions and give others a sense of what the organization is about, where it is at, and what it is up to."

Customer relations and marketing.

Certain managers are involved in direct contact with customers and potential customers.

What scenario describes community relations activity?

As a vice-president of regional engagement, Tom's primary responsibility is to cultivate and maintain contacts with representatives from various constituencies outside the company, including state and federal agencies, and local civic groups.

What scenario describes customer relations and marketing activity?

At ABC Accounting, Inc. Margo's primary responsibility is to attract and retain new clients.

--- are responsible for major departments and may supervise other lower-level managers.

Middle Managers

Define middle managers

Middle managers, who are at the middle of the hierarchy, are responsible for major departments and may supervise other lower-level managers.

Subroles under informational

Monitor, desseminator, spokersperson

Define desseminator

Pass info to others in the org via emails, memos, etc.

What is a figurehead?

Performs the following: Greets visitors, signs contracts and other legal documents.

Define the negotiator role

Represent the team, department, or organization regarding contracts, union negotiation, etc.

The role of ________, according to Mintzberg, involves managers making decisions about who gets what, how much, when, and why.

Resource allocator

Subroles under decisional

Resource allocator, entrepreneur, disturbance handler, and negotiator

What is a monitor

Seek and receive information from a variety of sources (journalists, repirters, websites etc.)

Internal consulting

Some managers make use of their technical expertise to solve internal problems, acting as inside consultants for organizational change and development.

According to Mintzberg, managers averaged 36 written and 16 verbal contacts per day with most of these activities lasting less than nine minutes.

TRUE

For managers, threats include technological breakthroughs on the part of competitors, obsolescence in their organization, and dramatically shortened product cycles.

TRUE

Define disturbance handler

Take corrective action during conflicts or crises; resolve disputes among subordinates

What is a leader?

They motivate, train, counsel, communicate, and direct subordinates.

Define a spokesperson

Transmit information to outsiders through speeches, reports

Define resource allocator

decide who gets resources; schedule, budget, set priorities