Org exam 3

There are approximately ______ billion text messages sent per day in the United States. a.6 b.10 c.4 d.1

6

Which of the following is a component of active listening? a.It involves a lot of movement to maintain focus. b.It demonstrates little nonverbal involvement. c.It reflects the speaker's message using nonverbal paraphrasing. d.It may include asking questions that encourage speakers to elaborate on their experiences.

It may include asking questions that encourage speakers to elaborate on their experiences.

Which of the following describes Phase 3 of the emergence of a third culture? a.Initial contact may result in the person withdrawing from the other person (or culture). b.The parties evaluate the need for continued interaction. c.Norms for interaction have evolved to the point where they feel "natural" to both parties d.Interdependence results in more nuanced development and maintenance of a third culture.

Norms for interaction have evolved to the point where they feel "natural" to both parties

What is true about communication apprehension? a.People with high communication apprehension are likely to seek more advice or assistance from their managers. b.People with high communication apprehension may seek jobs with lower communication requirements. c.Communication apprehension is positively associated with individuals' perceptions of their adaptability. d.Communication apprehension is positively related to the quantity and quality of communication.

People with high communication apprehension may seek jobs with lower communication requirements.

Which of the following best describes the relationship between task conflict and performance? a.Task conflict is never good for performance. b.Too much conflict or too little conflict leads to low performance. c.A high level of task conflict is best for performance. d.A low level of task conflict is best for performance.

Too much conflict or too little conflict leads to low performance.

Pete wants to build a legacy and wants security and fair rewards. He is likely a member of which generation? a.boomer b.traditionalist c.millennial d.gen X not boomer, chapter 13

Traditionalist

Traditionalists were born before 1946. Select one: True False

True

According to research on service industry companies, which type of organization rated highest in stability? a.U.S. Postal Service b.service industry companies c.transportation companies d.accounting firms

U.S. Postal service

The nervous and hormonal systems of an individual, when activated, produce adrenaline. This may result in an elevated heart rate, perspiration, and tightening of the muscles, which is known as ______. a.a fight-or-flight response b.a generalized stress response c.psychological job strain d.job burnout

a fight-or-flight response

______ conflict is connected to feelings and may involve personality issues. a.Substantive b.Affective c.Interpersonal d.Process

affective

What is an individual attribute related to generational shifts in the workplace? a.gender b.age c.race d.sexual orientation

age

Jasmine's tea shop is called the Happy Heart. The logo is a heart-shaped teapot and tea is served in heart-shaped tea cups. The logo and tea cups are examples of what? a.artifacts and creations b.innovation c.values d.assumptions

artifacts and creations

Help from others provides a(n) ______ coping effect from stress and strain. a.cognitive b.behavioral c.buffering d.instrumental

buffering

Which of the following is a technique that is characteristic of distributive bargaining? a.be willing to share information b.sweeten the deal c.use a deadline to put pressure on the person you are bargaining with to make a decision faster d.get past the fixed position of one another and discuss what their real interests are

c.use a deadline to put pressure on the person you are bargaining with to make a decision faster

Brandi has just been given a new project to work on that will require a lot of overtime but is directly related to her MBA research thesis. She is excited to begin. Brandi is experiencing ______ stress. a.performance b.challenge-related c.goal d.hindrance-related

challenge-related

Most workplace violence emanates from unhappy ______. a.supervisors b.coworkers c.clients or customers d.subordinates

clients of customers

Tiana believes that the rights of the group should come before those of the individual. Before acting, she tries to always consider the effects of her behavior. Which term best captures Tiana's viewpoint? a.relationship orientation b.uncertainty avoidance c.power distance d.collectivism

collectivism

Employees who support organizational change and help the organization implement it are practicing ______. a.transference b.resistance c.compliance d.commitment to change

commitment to change

A company has cut the budget for supplies. Some people are hiding dry erase markers and staplers in their desks to make sure these supplies are available when needed. What best explains the reason for their behavior? Select one: a.competition for scarce resources b.competition for supremacy c.differences over goals and priorities d.differences over facts

competition for scarce resources

Which model identifies leadership behaviors perceived as effective across cultures? a.GLOBE b.Hofstede's dimensions of culture c.culturally endorsed implicit leadership theory d.cultural tightness

culturally endorsed implicit leadership theory

A collection of social psychology methods employed to improve organizational effectiveness and employee well-being is known as organizational ______. a.change b.dynamics c.flexibility d.development

development

Which conflict resolution style occurs when one person takes a win-lose approach to problem-solving and their focus is on winning their position at the expense of others? a.obliging b.dominating c.compromising d.integrating

dominating

Kristina is a new employee at her organization. What will likely be the first step in her socialization process? a.entry and assimilation b.metamorphosis c.anticipatory socialization d.outcomes

entry and assimilation

Which of the following is the first step in Kotter's eight-step model for leading change? a.establish a sense of urgency b.form a powerful coalition c.create a vision for change d.empower action

establish a sense of urgency

Which subculture consists of individuals who have worked their way up organizational career ladders and are financially responsible to their board of directors and shareholders? a.bosses b.operators c.engineers d.executives

executives

Tonya is speaking to the members of her work group about an upcoming project. Which part of her communication conveys the most information? a.words b.facial expressions c.verbal tone d.noise

facial expressions

Active listening means taking time to listen during activities. Select one: True False

false

After a certain age, it is impossible to adapt to another culture. Select one: True False

false

All subcultures are detrimental to the effectiveness of the overall organizational culture. Select one: True False

false

Conflict in an organization is typically bad. Select one: True False

false

External communication refers to communication about an organization from outside sources, such as media coverage. Select one: True False

false

If an organization lists the characteristics they value (e.g., respect and honesty), these are best described as enacted values. Select one: True False

false

It is easy to profile the type of employee who may commit workplace violence. Select one: True False

false

The message in the communication process is always written or spoken words. Select one: True False

false

Intercultural communication ______. a.is a term interchangeable with cross-cultural communication b.calls for literal translation in communication c.compares one culture to another d.focuses on the behavior of two individuals' communication patterns

focuses on the behavior of two individuals' communication patterns

______ represents a significant source of change for organizations with the rise of the multinational corporation. a.Globalization b.Economy c.Flexibility d.Communication

globalization

Which leadership behavior identified by the culturally endorsed implicit leadership theory is defined as being supportive and showing consideration, compassion, and generosity? Select one: a.team-oriented b.charismatic/value-based c.participative d.humane-oriented

humane-oriented

Which of the following is the last step in Kotter's eight-step model for leading change? a.create urgency b.form a powerful coalition c.institutionalize the new approaches d.empower action

institutionalize the new approaches

Priscilla and Victoria both care about the needs of each other, but they are also deeply invested in the issue over which they have conflict. In which conflict resolution style will they likely engage? a.obliging b.avoiding c.compromising d.integrating

integrating

Which conflict resolution style is considered the best for complex problems, strategic planning, and innovation? a.avoiding b.compromising c.dominating d.integrating

integrating

Leaders influence an organization's ethical climate and employee attitudes. Leader moral development (i.e., the capacity for ethical reasoning) influences employee ______. a.work-life balance b.toxicity c.job satisfaction d.safety

job satisfaction

Monica is talking to her fellow sales agent about a prospective client's needs for an upcoming sales meeting. This can best be described as ______. a.gossip b.lateral communication c.upward communication d.downward communication

lateral communication

Rejecting both the old and new culture is known as ______. a.avoidance b.marginalization c.assimilation d.separation

marginalization

Renee and her friends always see the matinee show because it is cheaper than the evening show. Which of the following explains the reason for their choice? a.market control b.clan control c.performance ambiguity d.bureaucratic control

market control

Dana thinks her boss does not like her and so views any communication from him with suspicion. Dana's defensiveness would be an example of what? a.sending b.receiving c.channeling d.noise

noise

Which of the following is defined as "shared perceptions of the way things are around here?" a.stories b.climcult c.organizational climate d.organizational culture

organizational climate

What is "the pattern of basic assumptions, that a given group has invented, discovered, or developed in learning to cope with its problems of external adaptation and internal integration, and that have well enough to be considered valid, and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems?" a.organizational climate b.organizational manifesto c.national culture d.organizational culture

organizational culture

In this stage, employees are typically concerned about how they are seen by existing organizational members, and engage in impression management deliberately in an attempt to influence the perceptions and opinions of others. a.impression management b.organizational entry and assimilation c.interviewing d.anticipatory socialization

organizational entry and assimilation

Which source of conflict occurs when one person differs with another based on how he or she feels about that person? a.competition for supremacy b.differences over goals and priorities c.differences over facts d.personalities

personalities

Which organizational subsystem involves the space and how it is arranged? a.social factors b.formal organization c.physical setting d.technology

physical setting

Daan expects that responsibilities will be distributed equally, and that there will be little difference in the way people are treated based on rank or seniority within the company. Which of the following terms is most related to Daan's expectations? a.power distance b.uncertainty avoidance c.humane orientation d.institutional collectivism

power distance

Which of the following is one of the nine GLOBE cultural dimensions? a.humane orientation b.past orientation c.power distance d.gender neutrality

power distance

Harper is introducing swift, revolutionary transformation of her entire manufacturing system. Which of the following best describes the type of change she is engaging in? Select one: a.proactive b.reactive c.incremental d.radical

radical

Chad knows that his business computers are outdated. He deals with this by gradually replacing them as they cease working and by giving the newest computers to staff who use them the most frequently. Which of the types of planned organizational change is Chad using? Select one: a.proactive/incremental b.proactive/radical c.reactive/incremental d.reactive/radical

reactive/incremental

Tamar's company has recently completely revamped the way that invoices and billing are done. Tamar checks all the new invoices and returns the ones with errors for corrections. She praises her employees who get the process right. Which step of Lewin's model is Tamar engaging in? a.unfreezing b.changing c.tweaking d.refreezing

refreezing

A graduation at a university is an example of a ______. a.symbol b.language c.story d.ritual

ritual

Ravi is giving a one-way presentation in his organizational behavior class on communication. Which best describes Ravi according to the Shannon-Weaver model of communication? a.message b.decoder c.sender d.noise

sender

Miriam gets into an argument with a coworker who offered feedback on her recent project because of the stress she experiences from taking care of her sick mother. Which of the following explains the reason for this conflict? Select one: a.differences in perception and values b.competition for scarce resources c.sensitivity/hurt d.misunderstanding

sensitivity/hurt

Which of the following is the intentional withholding of meaningful information from management, which includes asking questions, expressing concerns, and offering suggestions? a.upward communication b.voice c.silence d.e-harassment

silence

Another term for the all-channel communication network is ______. a.wheel b.circle c.star d.Y-pattern

star

Situations and events that result in an employee experiencing strain are called ______. a.eustress b.challenge-related stress c.stressors d.hindrance-related stress

stressors

The demographic attributes we typically think of when we think of "diversity" are called ______. Select one: a.ethnicity b.deep-level diversity c.underlying mindsets d.surface-level diversity

surface-level diversity

Which is the sharing of knowledge through access and exposure to images, diagrams, or objects, which represent or illustrate a culture value or an idea? a.creations b.symbols c.rituals d.artifacts

symbols

Which leadership behavior identified by the culturally endorsed implicit leadership theory is defined as effective team building and implementing a common goal? a.charismatic/value-based b.team-oriented c.participative d.humane-oriented

team-oriented

The type of communication apprehension that affects a person's ability to communicate with others across a variety of situations is ______. a.state-based b.trait-based c.anxiety-based d.fear-based

trait-based

A common symptom of culture shock is wanting to avoid interactions with persons from the host culture. Select one: True False

true

Communication apprehension can be state-based or trait-based. Select one: True False

true

Disagreement over facts need not last long, as they are verifiable. Select one: True False

true

Major transformation requires radical, proactive change. Select one: True False

true

Mission is defining the meaningful long-term direction for the organization. Select one: True False

true

Survey feedback is one of the most commonly employed organizational development techniques. Select one: True False

true

Emeril is very cautious. He carefully plans activities so there will be no surprises, and is unlikely to take risks. Emeril is high in which of the following? a.relationship orientation b.uncertainty avoidance c.power distance d.individualism

uncertainty avoidance

Which of the following is a solution for conflict arising from unfulfilled expectations? a.Leaders must set and communicate the values for the organization and emphasize that everyone's contribution matters. b.ask the question, "What else could this mean?" before assuming a negative intent of the other person c.use active listening and questioning techniques to set and clarify expectations on a regular basis d.try perspective taking

use active listening and questioning techniques to set and clarify

Carol has a dominating conflict-handling style. When getting into an argument with a colleague, she is likely to ______. a.sidestep issues to get around a conflict b.take a give-and-take approach to conflict c.view conflicts as either win-lose d.give in to the demands of the other party in a conflict

view conflicts as either win-lose

Trina is interviewing candidates for an important position in her organization and wants to ensure the applicant will fit with the strong culture that exists. What question should she be sure to ask? a.What are your salary expectations? b.What are your top three values? c.If hired, how much vacation would you expect? d.Is family important to you?

what are your top three values