Organizational Behavior Chapter 1 Quiz

___ is the first step on the three step journey (or approach) of the Organizing Framework

Defining the problem

OB concepts and theories can be classified into three broad categories: person factors, group characteristics and environmental characteristics

False

Soft skills are job specific; they are useful only in certain jobs.

False

There is only one best way to manage people, teams, or organizations. A particular managements practice that worked today will work tomorrow. This is called the contingency approach

False

The contingency approach suggests that

The best answer depends on the situation

A problem is

a gap between an actual and a desired situation

___ highlight the fact that choosing among available options is not always a choice between right and wrong

ethical dilemmas

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing

motivated blindness

___, with which you can build goodwill, include personality, teamwork and leadership.

personal attributes

Problem solving and critical thinking are ____ becuase they use logic and reasoning to develop and evaluate options

soft skills