Organizational Behavior Mid-term

Jacklyn loves her job, admires her boss, and believes in the goals and vision of the company she works for. She can't imagine looking for or finding a better job. Jacklyn most likely is demonstrating:

A high level of organizational commitment.

_____________________ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Citizenship behavior

With a(n) ______________________ decision-making style, employees have a say in the decision-making process, but the ultimate authority still rests with the leader.

Consultative

Terry works doing ok changes and is sick and tired of rude customers. Terry decides to purposely use the wrong type of oil for the next rude customer knowing that it will harm the customer's engine in the long run but won't be traceable or noticed immediately. If Terry does this, his behavior would be a form of ___________________.

Counterproductive behavior

Adjectives that describe opposite traits for agreeableness would include

Critical, selfish, and rude

Which of the following decision-making styles is characterized by the highest level of follower control? -autocratic -delegative -facilitative -negotiative -consultative

Delegative

The _______________ model suggests that employees with fewer bonds will be most likely to quit the organization.

Erosion

Which of the following are the beliefs, philosophies, and norms that a company explicitly states? -rituals -stories -ceremonies -espoused values -observable artifacts

Espoused values

Which of the following is a dimension of the Big Five taxonomy? -integrity -motivation -extraversion -veiled purpose -locus of control

Extraversion

____________________ represents communication that is rude, impolite, discourteous, and lacking in good manners.

Incivility

Which type of structure reflects the extent to which the leader defines and structures the roles of employees in pursuit of goal attainment?

Initiating structure

Which of the following behaviors benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations? -Intrapersonal citizenship behavior -Interpersonal citizenship behavior -Organizational citizenship behavior -Production citizenship behavior -Political citizenship behavior

Interpersonal citizenship behavior

Which of the following refers to how well people actually do in a leadership role? -leader personality -leader effectiveness -leader emergence -leader perception -leader characteristic

Leader effectiveness

The type of power sometimes referred to as "formal authority" is __________________ power.

Legitimate

In organizations with fragmented cultures, there is ______________ sociability and _______________ solidarity.

Low; low

Which of the following performance appraisal systems refers to a philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals?

Management by objectives

Which of the following terms refers to a passive, destructive response in which interest and effort in the job declines? -Exit -Loyalty -Voice -Neglect

Neglect

Quincy is always wondering about why things happen, how things work, and what would happen if something was different. He thinks of exciting possibilities that are often outside the box. He is described by his friends as classy and eloquent. Quincy is probably high on the trait of

Openness to experience

_____________________ occurs when actions by individuals in an organization are directed towards the goal of furthering their own self-interests.

Organizational politics

The use of coercive power through threats and demands is an influence tactic known as

Pressure

Bill Gates commands the respect ad admiration of people around the world for his achievements in information technology as well as for his philanthropy. Many people who admire him try to emulate his actions. He clearly wields __________________ power.

Referent

Paul, a ticket collector, performs his duty robotically every day. This refers to _____________________.

Routine task performance

Manufacturing and medical companies primarily desire to create a _________________ culture.

Safety

Which of the following scenarios demonstrates personality? -Dalton can perform any mechanical task well. -Lulu scores extremely well on an intelligence test. -Monte lacks coordination and performs poorly in all sports. -Shanda is generally friendly, likable, and calm under pressure. -Phoebe volunteers in the crisis shelter like everyone in her church.

Shanda is generally friendly, likable, and calm under pressure.

Maria is rather quiet at her workplace. Her only friend at work, Nancy, quit the company a month ago. The _____________________ model suggests tat Maria is more likely to quit her job because Nancy is no longer working in the same organization.

Social influence

__________________ refers to conversations about no work topics that go on in cubicles and offices, in the mailroom, or at vending machines.

Socializing

Interpersonal citizenship behavior includes:

Sportsmanship

Accomplishment striving describes a

Strong desire to achieve task-related goals as a means of expressing personality.

_______________________ exist(s) when the overall organizational culture is supplemented by another culture governing a more specific set of employees.

Subcultures

___________________ is the degree to which people have alternatives in accessing resources.

Substitutability

Nike's "swoosh" is an example of a

Symbol

Which of the following is a form of physical withdrawal? -Daydreaming -Moonlighting -Tardiness -Socializing -Cyberloafing

Tardiness

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____________.

Task performance

____________________ psychological contracts are based on a barrow set of specific monetary obligations.

Transactional

Which of the following represents the carrot-and-stick approach to leadership? -laissez-afire leadership -passive-avoidant leadership -transactional leadership -charismatic leadership -transformational leadership

Transactional leadership

Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them. This positive characteristic refers to:

Voice

Which of the following behaviors are forms of production deviance? -Wasting resources and substance abuse -Sabotage and theft -Gossiping and incivility -Harassment and abuse -Interpersonal and organizational behaviors

Wasting resources and substance abuse

The desire to remain a member of an organization due to emotional attachment to, and involvement with, that organization is called _______________ commitment.

affective

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as __________________.

exit

The ___________________ syndrome is characterized by anger, depression, fear, distrust, and guilt that affects the employees who remain with an organization after a downsizing.

survivor