Organizational Management Chapter 12

Amanda was on a task force that completed its job. Now the team is disbanding. What is the name for this stage of group development?

Adjourning

For groups that are eventually disbanded, the group is dispersed during which stage of group development.

Adjourning

A work team being advised by staff members in a legal department would be an example of which kind of relationship.

Advisory

Which kind of relationship is created when teams call on sources of expert knowledge to help resolve an issue?

Advisory

Which kind of relationship develops when people not directly in the chain of command evaluate the methods and performance of other teams?

Audit

A management team is based on which of the following?

Authority stemming from hierarchical rank

Which type of work group controls decisions about and the execution of a complete range of tasks?

Autonomous

Psychological safety ensures team members can freely take which actions?

Be honest Share knowledge Disagree

Which of the following should take place during the first critical period of group development?

Establishing roles

During the ______ stage of team development, members try to get to know one another and lay the ground rules for what types of behavior are acceptable.

Forming

Which of the following are stages of group development?

Forming Storming Norming Performing

Having team members participate in decisions has which result?

Gets members more involved with one another

A collection of people who interact to undertake a task but do not necessarily perform as a unit is a(n) ______.

Group

Which team strategy entails making decisions with the team and then telling outsiders of its intentions?

Informing

People in a group take which of the following actions?

Interact to undertake a task

Which of the following are important for team success?

Interpersonal skills Problem-solving and decision-making skills

Which of the following actions will create cohesive and high-performance teams?

Keeping the team as small as possible Recruiting members with similar attitudes and values Being a participative leader

Which term describes when teams have common beliefs about how each member should think and act?

Norms

What do the best teams do in order to reach a common understanding and appreciation of their purpose?

They agree on how they will make decisions. They develop norms for examining performance strategies. They discuss how tasks and roles will be allocated.

Building psychological safety ensures team members can speak up and offer ideas without fearing that others will do what?

Think less of them

Which of the following have no managerial responsibility?

Traditional work groups

True or false: Teams that have a good track record tend to continue to perform well over time, whereas groups that have a poor track record tend to find their performance worsens over time.

True

In which kind of relationship does a group receive materials, review them, and then pass them on to the next group?

Work flow

Which activities do project and development teams perform?

Work on specific assignments Work toward a one-time product Contribute expert knowledge

The key element of effective teamwork is commitment to ______.

a common purpose

When people not directly in the chain of command, evaluate the methods and performance of other teams and develop relationships they are called

audit relationships

The degree to which members are attached to or loyal to their group is ______.

cohesiveness

The members of Tom's group are very loyal to the group and enjoy being a part of it. This is an example of a fundamental property of groups called group ______.

cohesiveness

All the following are stages of team development EXCEPT ______.

competing

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called _____.

conflict

The primary role of a management team is to ______.

coordinate and provide direction to subunits

It is especially important for managers to attempt to make each member of the newly formed group feel valued during the _____ stage of group development.

forming

The team member whose role goes beyond the established boundaries is known as the ______.

gatekeeper

A third party who intervenes to help resolve conflict between other people is called a ______.

mediator

Rules for behavior that most group members follow are called group ______.

norms

In the second critical period of team development, the team needs to ______.

open outside lines of communication

Groups become true teams through basic group activities, team development activities, and the ______.

passage of time

Work teams, such as new product and strategic teams, interact with the external environment the most through _____.

probing

Conflict resolution from mediation can help the parties involved improve their _____.

problem-solving skills communication skills working relationships

One of the ways to build cohesive teams is to ______

publicize the team's success

Teams are motivated to perform well when their efforts are ______.

rewarded as a team

our team requires a literature review before making a presentation. The staff librarian is available to assist you, using a(n) ______ relationship.

service

A group receiving materials, reviews, and passing it on to the next group, is known as a work

service relationship

The team effectiveness criteria that refers to the meeting or exceeding of the standards of quantity and quality is the ______.

team's productive output

Brickhouse Construction has a sales meeting to discuss approaches for growth in a downward economy. As a team, they agree on a solution. Robert, one of the team members, continues to argue his point anyway. This is an example of which conflict management style?

Competing

Which of the following techniques has been recently found to positively affect the performance of virtual teams?

Competition

A team is usually formed from a small number of people who have which traits?

Complementary skills

Which of the following conflict management approaches have recently been found to negatively affec

Compromise Avoidance

Which of the following actions can a team leader take to overcome common problems that can cause groups to fail?

Define the direction of the team Build trust among team members Seek input from all team members

Which of the following are potential barriers to team success?

Distrust among team members Lack of team vision Ineffective communication

Project and development teams work on which type of project?

Long-term

Unlike an autonomous work group, a semiautonomous work group gets outside support for which issues?

Maintenance Quality control

A parallel team does which of the following?

Operates separately from the regular work structure of the firm on a temporary basis

Team cohesiveness can be increased by which kind of decision making?

Participative

Managers can motivate team members to achieve organizational goals by making sure the team members benefit when the team does which of the following?

Performs well

Which of the following are managerial actions that can help create a team with cohesiveness and high-performance norms?

Present a competitive challenge from outside the team. Help the team succeed, and publicize its successes. Maintain high entrance and socialization standards.

_______________ are groups of people voluntarily drawn from various production teams who make suggestions about quality but have no authority to make decisions or execute decisions.

Quality cirlces

The purpose of a parallel team is to do which of the following?

Recommend solutions to specific problems.

Although norms apply generally to all team members, different ___________ exist for different members within the norm structure.

Roles

When management centralizes an activity and gives access to many units in the organization, this is an example of which kind of relationship?

Service

When people believe that their contributions are not important, others will do the work for them, or their lack of effort will go undetected, they may engage in which activity?

Social loafing

Effective teams are useful as building blocks for which aspect of an organization?

Structure

When building cohesive, high-performance teams, managers should keep in mind that similar individuals are more likely to do which of the following?

Succumb to groupthink Get along with one another

List the levels of team leadership in order corresponding to different stages of the development of a team, with the first level at the top.

Supervisory Participative Team

Which of the following describe the two sets of roles performed by teams?

Task specialist roles are filled by individuals who have particular job-related skills and abilities. Team maintenance roles are filled by individuals who develop and maintain harmony within the team.

Which of the following help transform groups into true teams?

Team development activities The passage of time Basic group activities

At which level does a team leader focus on inspiring teamwork, supporting team decisions, and expanding team capabilities?

Team leadership

Which of the following are true of a team? (Check all that apply.)

Team members are committed to a common purpose. Team members have common performance goals. Team members trust one another.

Which of the following statements describe the way lateral relationships impact organizations?

Team members interact with people outside the group as necessary for information, support, and resources. Team members interface with other teams to ensure proper coordination within an organization.

Which of the following are team effectiveness criteria?

Team members remain committed to the team. Team members' needs are satisfied. Standards of quantity or quality are met or exceeded.

Organizations such as Semco, Whole Foods, W.L. Gore, and 3M use which kind of structure?

Team-based

Which of the following methods help ensure that team members will be good contributors?

Teams select and train their own members. Social as well as functional skills are developed.

A team member who stays abreast of current information in scientific and other fields and tells the group about important developments is a(n) ______.

gatekeeper

Projects requiring diverse skill and knowledge sets should have a(n) ______ team.

heterogeneous

The team strategy that involves making decisions with the team and then telling outsiders of the team's intentions is called

informing

The teams in an organization are ______.

interdependent with other teams

The tendency of individuals to put forth less effort when they work with groups than when they work alone is known as social _____.

loafing