Penn Foster intro to business

The ability to view an organization as a whole, to understand how the various parts fit together, and see how it relates to other organizations is _____ skill

Conceptual

The first type of trading and development a new employee is exposed to is

Employee orientation

The first step in performance planning and appraisal is to

Establish performance standards

Companies that want to meet the diverse needs of their employees by offering work scheduling options can use

Flextime

Who is considered the father of scientific management

Fredrick Taylor

______ skills are a managers ability to operate in diverse cultural environments

Global Management

____ is the horizontal expansion of an employee's job

Job enlargement

A theory x manager would assume the workers are

Lazy employees who can't be trusted

The relatively consistent pattern of behavior that characterizes a leader is called his or her _____ style

Leadership

_______ proposed a theory of motivation based on universal human needs

Maslow

A ____ is a formal document that states an organizations purpose and reason for existing and describes its basic philosophy

Mission statement

______ is responsible for identifying the Theory Z style of management

Ouchi

______ Involves presenting an accurate and positive image of the firm to potential employees

Recruitment branding

Which of the following is off the job training

Scheduled instruction at a local college

In an organization with a unionized labor force, the shop steward

Serves as a liaison between management and employees

_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action

Strategic

_____ planning is short- range, detail planning that's based on long-range planning. It typically has a time frame of less than one year

Tactical

According to _____, workers respond to attention from superiors, and they like their opinions to be valued

The Hawthorn effect

According to the expectancy theory, the probability of an individual acting a particular way depends on the strength of the individuals belief that

The act will have a particular outcome that the individual values

Elton Mayo, America's first industrial psychologist, was responsible for formulating

The explanation of the hawthorn effect