Penn Foster intro to business
The ability to view an organization as a whole, to understand how the various parts fit together, and see how it relates to other organizations is _____ skill
Conceptual
The first type of trading and development a new employee is exposed to is
Employee orientation
The first step in performance planning and appraisal is to
Establish performance standards
Companies that want to meet the diverse needs of their employees by offering work scheduling options can use
Flextime
Who is considered the father of scientific management
Fredrick Taylor
______ skills are a managers ability to operate in diverse cultural environments
Global Management
____ is the horizontal expansion of an employee's job
Job enlargement
A theory x manager would assume the workers are
Lazy employees who can't be trusted
The relatively consistent pattern of behavior that characterizes a leader is called his or her _____ style
Leadership
_______ proposed a theory of motivation based on universal human needs
Maslow
A ____ is a formal document that states an organizations purpose and reason for existing and describes its basic philosophy
Mission statement
______ is responsible for identifying the Theory Z style of management
Ouchi
______ Involves presenting an accurate and positive image of the firm to potential employees
Recruitment branding
Which of the following is off the job training
Scheduled instruction at a local college
In an organization with a unionized labor force, the shop steward
Serves as a liaison between management and employees
_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action
Strategic
_____ planning is short- range, detail planning that's based on long-range planning. It typically has a time frame of less than one year
Tactical
According to _____, workers respond to attention from superiors, and they like their opinions to be valued
The Hawthorn effect
According to the expectancy theory, the probability of an individual acting a particular way depends on the strength of the individuals belief that
The act will have a particular outcome that the individual values
Elton Mayo, America's first industrial psychologist, was responsible for formulating
The explanation of the hawthorn effect