Quiz Chapter 1

A problem is a gap between an actual and a desired situation.

True A problem is a difference or gap between an actual and a desired situation.

The commonsense approach is about knowing which OB tools to use and under what circumstances.

False

The interactional perspective states that behavior is a function of individual, group, and organizational factors.

False Notably, the interactional perspective states that behavior is a function of interdependent person and environmental factors.

Our tendency to overlook the unethical behavior of another when it's in our interest to remain ignorant is called "the slippery slope."

False Table 1.2 states that "motivated blindness" occurs when we overlook the unethical behavior of another when it's in our interest to remain ignorant.

The four skills most desired by employers are critical thinking, technical expertise, problem solving and financial management.

False The four skills most desired by employers are critical thinking, problem solving, active listening and judgment and decision making.

_______ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties.

Ill-conceived goals Motivated blindness Indirect blindness -Correct The slippery slope Overvaluing outcomes

Regarding the relative importance of personal and technical skills, which of the following is true?

They remain equal and do not change throughout careers. Technical skills are more important regardless of job level. Personal skills are more important regardless of job level. Technical skills become more important as job level increases. Personal skills become more important as job level increases. Correct ans

Most people have the technical skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job generally will require a more developed set of soft skills.

True

Results published by the Association of American Colleges and Universities show business leaders generally find new employees to be deficiently prepared for their success in business.

True

Situations and people are both dynamic—they change.

True It is important to note that neither people nor situations are static. People change, situations change, and the two change each other.

The "organizing framework" for understanding and applying OB is based on the systems approach.

True To assemble our framework, we use the systems approach as our foundation.

Unethical behavior erodes trust, and also negatively affects cooperation in organizations.

True Unethical behavior reduces cooperation, loyalty, and contributions, which of course hurts the performance of individuals, teams, and organizations.

Which of the following is not a soft skill?

active listening operations - Correct ans. problem solving decision making critical thinking

Which of the following is Step 1 in the three steps of the applied approach to problem solving?

identify potential causes using OB concepts and theories make recommendations and (if appropriate) take action find a systematic process for closing a gap in knowledge define the problem - Correct determine whether the issue is a lack of hard versus soft skills

The final step of the 3-Step Approach of the Organizing Framework is

identify the OB concepts. define the problem. make recommendations. Correct build a consensus. delegate the problem.

Larry, a new lawyer at Dewey, Dewey, and Dewey, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Larry starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of

ill-conceived goals. - Correct ans motivated blindness. indirect blindness. the slippery slope. overvaluing outcomes.

Alanna, a hard-working and productive employee, quit because she couldn't get along with Roger, her new boss. All the other employees agreed and were also looking for new jobs. This would be diagnosed as a(n) _____ level problem.

individual group - Correct organizational interactional situation

The perspective that states that behavior is a function of interdependent person and situation factors is called the ______ perspective.

interactional - Correct ethical problem-solving contingency individualistic

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) _______ factor.

person individual - Correct ans situation group/team level organizational level

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

resolving solving dissolving - Correct ignoring avoiding