Quizzing Session chapters 1-8

Ashleigh is very excited to be adopting a little girl. Under the Family and Medical Leave Act of 1993 her employer, Duke Energy, must allow Ashleigh, an eligible employee, to take a total of ___ during any_____period.

12 weeks unpaid leave; 12-month

Mark is meeting with his company's senior management team. They are discussing the importance and rising costs of the employee benefits package. Mark is explaining that the most constructive way for the company to view benefits is _____________.

A tool for competitive advantage

Hector is an assistant manager at Lowe's and recently trained his staff on a number of customer service policies, including how to respond to a customer requesting a refund without a receipt. Hector observes Brayden, a seasonal part-time employee, interacting with a customer returning a tool set she had received for her birthday. Since the customer had no receipt, Brayden remembered his recent training, and followed the appropriate policy and procedure to resolve the customer's issue. Which level of Kirkpatrick's training evaluation model is reflected in this situation?

Behavior

Todd and Becky have worked together for 5 years. While they have never been friends, they have been cordial. Recently they have both been asked to apply for the same new position, which would be a promotion. Todd is noticing lately that Becky has been sabotaging his work. She withholds information, blames him for shortages in equipment, and his reports mysteriously go missing from the printer. Todd has shared his concerns with their supervisor and lodges a formal of allegation ____________.

Bullying

Daniel is the Benefits Director for large accounting firm in Phoenix. He is implementing and overseeing an employee wellness plan. His goal in offering the wellness plan is to

Decrease absenteeism

JB Industrial is preparing for one or more mergers and acquisitions this year. All of the following are key HR activities during the process except

Designing combination HR processes

A large commercial landscaping service in the Southwest requires all Hispanic applicants for crew boss positions to have a U.S. high school diploma. Native English speakers are not required to have a high school diploma. The stated business purpose of this requirement is to ensure that the Hispanic applicants speak English well enough to perform the job. This is an example o

Disparate treatment

Adam works for Colleen as a data analyst at ABA Technology. Adam is a good performer, and Colleen relies on him to train all new hires in his department. Recently, and following a stellar performance appraisal, Adam went to Colleen to request a raise. Colleen is in favor of the raise and brings Adam's request to her superiors. Colleen is simply told that no raises will be awarded at this time. A month later, Adam quits. This is an example of what types of turnover?

Dysfunctional and avoidable

Amazing Apps develops applications for the iPad. After initial success, additional new hires are needed to more quickly develop products and get them up on the Apple Store. Creativity and programming talent of new hires will be critical to the company's future success. What type of culture is Amazing Apps trying to create?

Entrepreneurial

Kendra is hiring in her department and is concerned with enhancing organizational culture. Which characteristic she should focus on in evaluating applicants?

Fit within an organization

Jana is developing a new training program for a large division of her company. If successful, this could provide career opportunities for Jana. Although it has been challenging, Jana feels that she is properly managing the stress of such an undertaking and feels excited and eager to see the final product. Jana is experiencing

Functional stress

Landon, the Director of Employee Development for an airline, is designing a tuition assistance program for the employees. He wants to assess whether or not the program will have a good return on investment for the airline as part of the employee benefits offerings. To do so, he is building in a long-range assessment system that will measure all of the following except _________.

Grades earned by employees on tuition assistance

What are the 6 functional areas of human resource management?

Health and safety Compensation and benefits Employee-management relations Training and development Staffing Performance management

Carol's Cupcakes has announced an upcoming competition to reward the store manager with the highest dollar sales with a paid vacation to a luxury resort. Such a pay-for performance plan will probably have what effect?

Help retain the store manager's who feel they have a chance to win the reward in the coming year

Kelsey and Coye are new managers at two local credit union branches. As part of their onboarding, they will participate in performance management training. A key component of this training is human biases and errors. Kelsey thinks her greatest challenge will be distinguishing between employees' potential (knowledge, skill, etc.) and actual performance (results). Coye says his challenge will be providing authentic ratings to employees rather than giving higher than deserved ratings to avoid conflict. Kelsey and Coye, respectively, are concerned with which of the following human biases or errors?

High potential error and leniency error

Eric is the Director of Human Resources. If he wants to help increase the organizational performance of the company he works for, what should he do?

Improve the company's ability to cope with growth and change

Kris is a highly skilled ER nurse with years of experience. Hospitals, near and far, are always approaching her with employment offers. One of the smaller local hospitals is currently offering Kris an $8,000 signing bonus. What is this an example of?

Indirect compensation

A mid-size pharmaceutical company directs managers as follows: Managers will collaborate with the HR staff in designing an effective training plan and performance management plan for the positions they supervise. Such plans must be based on what key process, and is this directive a policy or procedure?

Job analysis and policy

Common ways that benefits can impact organizational performance include all of the following EXCEPT?

Minimizing grievances and complaints

Joseph, a 42-year old African American man with Post Traumatic Stress Disorder, applies for a cook position at Bubba's BBQ Shack. During the hiring process, the HR department and managers will need to keep all of the following laws in mind except for:

National Labor Relations Act

Jennifer and Blair have been delegated the responsibility of training all sales associates at 40+ stores in the Northwest region. They have one month to present to the Training Director a list of topics for which sales associates need training. During which step of the training program would such a list be developed?

Needs assessment

Susan has worked for ABC Technology for the last 5 years. In the last year Susan's mother has been very ill and has required extensive care. ABC Technology allowed Susan to take as much time off as she needed to care for her mother. The company was very supportive throughout the ordeal. Susan feels a moral obligation to stay with ABC technology. This is an example of what type of commitment?

Normative

During summer vacation, Mindy worked as a character at a theme park. The job required her to wear a heavy costume over her body including her head. Mindy suffered a severe heat stroke, which left her ill for months. Fortunately, Mindy received medical care through her employer's worker's compensation. However, Mindy's ability to return to school have been affected. What can Mindy do?

Nothing because she is prevented from suing her employer by workers' compensation laws

Roger's mother is in the early stages of Alzheimer's disease, and Roger's father died of the disease a few years ago. Roger, who is 55, is very concerned that he will develop this disease as well. Roger would be most pleased if his company offered long-term care insurance. This is an example of a/an ________________.

Optional Benefit

Martin manages a team of 21 investment bankers. Martin likes to think of himself as a distinguished professional, so he always wears a dress shirt, tie, and jacket. On Monday, he walks into the morning meeting and fires male employees who are not professionally dressed. What has Martin done?

Possibly broken the law since no fired employees were female

Harry's on the Hill, a regional car dealership, employs about 70 people, most of whom work on a partial commission. In order to ensure adequate staff on the weekends, Harry's employee handbook states the following regarding time off from work: Requests are submitted to the immediate supervisor at least 7 days prior to desired time off. Supervisors determine if time off can be granted after considering overlapping requests. Supervisors communicate back to the employee if the request is approved or denied.

Procedure

Ari is currently developing a new compensation plan for DRA Software Company. It is important to make sure that what is being rewarded by the compensation system is strongly tied to organizational objectives, because people tend to

Produce what is measured and rewarded

Diamond Industries is experiencing a long-term slowdown in sales. Consequently, it needs to permanently lay off a number of its hourly manufacturing employees. In order to buffer the impact of the layoff on these workers, the company will voluntarily offer a security benefit known as:

Severance Pay

Shelby works in her family's building supplies business. After identifying qualified individuals throughout the local area and online, she tries to reach those individuals to interest them in applying for openings within their company. Shelby is spending her time

Sourcing and recruiting

Which of the following is NOT one of the 6 functional areas of human resource management?

Strategic planning

Tucker is the HR Director for a non-profit community action agency with 250 employees. He makes it a priority to participate in all interviews as the various department heads interview job candidates. To promote fairness, Tucker prepared a list of interview questions tailored to each of the 7 different positions in the agency that department heads use during each interview. This is an example of a

Structured interview

As the HR Director for a non-profit community action agency, Valerie is working on a system that will ensure leadership continuity, prevent key positions from remaining vacant long after incumbents leave, and reduce incidents of premature promotion. What type of system is Valerie creating?

Succession management

Sally is Jane's direct supervisor, has good knowledge of what Jane's job requires, and is familiar with Jane's recent performance. Such awareness is called

Task acquaintance

What is the purpose of human resource planning?

To anticipate shortages or surpluses and proactively correct imbalances

For what 2 purposes is affirmative action utilized?

To provide employment opportunities to protected classes or groups underrepresented in employment To comply with requirements for a federal contract or grant

Jake's father is the owner of a successful family business in Alaska, but his father recently said he is ready to retire. Jake has decided to resign his position with Fremont Trucking in California, return home to Alaska, and take over the family business. This an example of

Unavoidable turnover

Sally has recently been laid off from her position at the furniture building factory due to the company closing. Which mandated benefit would offer Sally coverage?

Unemployment Insurance

Valerie's department budget is being cut so she is trying to decide if she should not award holiday bonuses to any of her 30 employees this year, or let go of her 5 part-time employees. Which ethical standard is she applying?

Utilitarian

JD's Manufacturing employees are trying to unionize. Recently the CEO made the following statement: " If workers vote yes for the union, the company will close, lay them off, or move to Mexico." Which Act made the CEO's statement unlawful?

Wagner

Which of the following is NOT a role the human resources department plays in an organization?

Working with leaders to ensure organizational goals are met Being a change agent Being a strategic partner with senior leadership Working with leaders to implement a labor relations strategy in a unionized environment Monitoring the organization's health and safety compliance None of the above****