Rita-stakeholder

1. The product of your project is a human resource application that will help the company with hiring and onboarding new employees. The team will be working on requirements affecting the needs of some of the stakeholders throughout the project. The requirements of other stakeholders will only come into play during a small part of toward the end of the project. When do stakeholders have the most influence on a project? A. At the beginning of the project B. In the middle of the project C. At the end of the project D. Throughout The project

1. Answer A Explanation : Stakeholders have an impact throughout the project, but they must be identified and involved at the beginning of the project in order to determine their requirements and expectations. This means that even stakeholders who play a smaller role or whose requirements are addressed later in the project are included early. If this effort is not done early, the results may be expensive changes and/or dissatisfaction later in the project.

11. You are managing a project to update an existing payroll application. You have identified and analyzed your stakeholders and taken measures to ensure positive stakeholder engagement and to ensure that requirements will meet project objectives. The stakeholder register has been an important part of much of this effort. What is a stakeholder register? A. A process of systematically gathering and analyzing quantitative and qualitative information to determine whose interests must be taken into account throughout the project B. A project document containing assessment and classification information regarding identified stakeholders C. An approach to increase the support and minimize negative impacts of stakeholders D. A table that links requirements to project objectives

11. Answer B Explanation : Gathering and analyzing information to determine whose interests must be considered is part of stakeholder identification and analysis. Increasing support and minimizing negative impacts of stakeholders is a part of stakeholder management. Linking requirements to project objectives is included in a requirement traceability matrix. A stakeholder register is a document that includes assessment and classification information related to identified stakeholders.

12. The team is working on the development of a new product that is designed to appeal to individuals of all ages throughout the world. Because of the diversity of the stakeholder base, the team has decided to group stakeholders by category, in order to plan effective stakeholder engagement strategies. Which of the following tools will be most beneficial in this effort? A. Resource breakdown structure, prioritization, multicriteria decision analysis B. Salience model, traceability matrix, prioritization C. Power/ interest grid, stakeholder cube, salience model D. Benefits management plan, focus group, power/ interest grid

12. Answer C Explanation : The power/interest grid, stakeholder cube, and salience model are ways of representing data about stakeholder groups, enabling the team to plan how to engage and manage all of the stakeholders effectively.

13. The project manager is trying to recall a stakeholder 's preferred communication method. Where can she find that information? A. RACI chart B. Stakeholder engagement assessment matrix C. Stakeholder engagement plan D. Resource management plan

13. Answer C Explanation : Stakeholders' individual communication requirements are documented in the stakeholder engagement plan.

14. You are planning a project to develop a website for a large medical center. The site will be used by patients, medical professionals, support staff, and insurance company representatives. Which tools will best help you determine the current a1ttitudes of stakeholders toward the project and the level of engagement you will need from each of these groups? A. Stakeholder register and stakeholder engagement assessment matrix B. Trend analysis and requirements traceability matrix C. Data analysis and resource management plan D. Assumption and constraint analysis

14. Answer A Explanation : The stakeholder register contains information including the stakeholders' requirements and expectations, as well as their levels of interest and influence. The stakeholder engagement assessment matrix graphically illustrates the current and desired levels of stakeholder engagement. This information can be used to determine actions required to dose gaps between those levels.

15. The key objective of stakeholder management is: A. Communication B. Coordination C. Satisfaction D. Relationships

15. Answer C Explanation : While communication, coordination, and development of relationships are parts of stakeholder management, collectively they contribute to the main objective of this process stakeholder satisfaction.

16. As project manager, you are unable to allocate as much time as you would like to interact with your stakeholders. Which of the following stakeholders will you make it a priority to get to know? A. The stakeholder who is an expert on the product of the project, but is not interested in implementing it in his department B. The manager of the department that will use the product of the project, who is known to be resistant to change C. The project sponsor, with whom you have successfully worked on many projects D. The department employee who is unfamiliar with the product of the project, but open to the positive impacts he believes the product will have on his work environment

16. Answer B Explanation : As the department manager, this person is a key stakeholder, and wields a lot of influence over other stakeholders in her department. The fact that she is resistant to change indicates she will need some personal reassurance from the project manager, or she may exert her influence to derail the project.

17. A stakeholders belief about or mental picture of the future is a(n): A. Requirement B. Heuristic C. Expectation D. Constraint

17. Answer C Explanation : Expectations are not as direct or straightforward as requirements. Nonetheless, they are important to recognize and address to ensure stakeholder satisfaction with the project. 'Therefore, the project manager must do additional work to uncover the expectations of stakeholders.

18. The degree to which a particular stakeholder may be able to positively or negatively affect a project is their: A. Level of engagement B. Level of interest C. Level of commitment D. Level of influence

18. Answer D Explanation : This question is referring to levels of influence. Each stakeholder's level of influence may be based on status within the organization, seniority, or other factors. The level of influence of each stakeholder should be identified and managed throughout the project.

19. In an effort to identify stakeholders who may be affected by your project, you're looking over the organizational structure of your client's company. As you identify stakeholders on the organizational chart, you request meetings with each stakeholder. You'll document the information you learn about each stakeholder in the stakeholder register. This register can then be used as an input to which of the following processes? A. Plan Risk Management and Collect Requirements B. Perform integrated Change Control and Plan Communications Management C. Plan Quality Management and Manage Quality D. Identify Risks and Develop Project Charter

19. Answer A Explanation : Of the choices listed, the stakeholder register is an input to Collect Requirements, Plan Quality Management, Plan Communications Management, Plan Risk Management, and Identify Risks. Be sure you understand why it is important in each of these processes.

10. A primary goal of your project is to decrease the amount of time it takes for service technicians to help customers resolve issues via an online chat function. The current process includes correctly verifying client authentication information, assessing the problem, and then solving it. The team thinks a technical fix is needed to improve the chat functionality to support the goal of decreasing the time required to resolve customer problems. The customer service representatives think the process is at fault. A few team members have also expressed concern that the customer service representatives are interfering with their work by trying to take on a larger role than is appropriate for the project. The tension among stakeholders is escalating, and leadership is concerned. There has been discussion about who should assign roles for the project. The role of each stakeholder is determined by: A. The stakeholder and the sponsor B. The project manager and the sponsor C. The team and the project manager D. The project manager and the stakeholder

1O. Answer D Explanation : The role of each stakeholder is determined by the project manager and the stakeholder. It is important that stakeholders have input into what they will be contributing to the project. The role of the project manager is not to tell people what to do!

2. The project has been going well, except for the number of changes being made. The product of the project is being installed into seven different departments within the company and will greatly improve departmental performance when operational. The team has selected the appropriate processes for use on the project. The project manager is a technical expert and has been trained in communication and managing people. Which of the following is the most likely cause of the project changes? A. The project manager was not trained in understanding the company environment. B. The project should have more management oversight since it will result in such great benefits to the company. C. The project should have used more of the project management processes. D. Some stakeholders were not identified.

2. Answer D Explanation : 1t is important to look for the choice that would solve the real problem. The most likely root cause is that stakeholders were missed and, as a result, their requirements were not identified. Those stakeholders are now requesting changes to accommodate their needs. There is no reason to think that training, management oversight, or a need for more processes are factors contributing to the number of changes.

20. A project manager on a multinational website implementation project is at a party and talks to friends who will be heavy users of this new website when the project is complete and the site is rolled out. They describe some annoying aspects of the current website. The project manager takes this feedback to the sponsor, and encourages design and scope changes. Which of the following best describes what the project manager has done? A. Scope validation B. Integrated change control C. Stakeholder analysis D. Scope planning

20. Answer C Explanation : The project manager has performed stakeholder analysis by learning stakeholder requirements, and making recommendations to fulfill those requirements. Scope validation is a control function related to gaining customer acceptance of deliverables. Integrated change control relates to looking for multiple impacts of changes. Scope planning creates a scope management plan.

3. You have been tentatively assigned to a project that has not yet received final approval. Several stakeholders who will likely be involved or impacted by the project have already been identified. Stakeholders can be identified during which project management process groups? A. Initiating, planning, executing, and monitoring and controlling B. Initiating and planning C. Planning and monitoring and controlling D. Monitoring and controllil1g and closing

3. Answer A Explanation : Stakeholders can be identified throughout the project. However, the earlier stakeholders are identified, the better for the project. If all the stakeholders' needs and requirements are taken into account before plans are finalized and project work is begun, fewer changes will be needed later in the project, when they will be more costly.

4. A particular stakeholder has a reputation for requesting many change on projects. You'll be working with this stakeholder, as you've just been assigned as project manager of a project with which he'll also be involved. The newly approved project will create a website that has a couple of features the stakeholder's clients will use. However, the clients in this business unit will use the site only occasionally. what is the best approach you can take at the beginning of the project to manage this situation? A. Say no to the stakeholder a few time. to dissuade him from submitting more changes. B. Get the stakeholder involved in the project as early as possible. C. Talk to the stakeholder's manager to find ways of directing the stake holder's activities to another project. D. Ask that the stakeholder be changed to one who will better represent those using the core functionality of the new website

4. Answer B Explanation : By definition, stakeholders can impact or be impacted by the project. The project manager may not choose who to recognize as a stakeholder. Although this particular individual may be difficult, the project manager cannot avoid him, because he has a stake in the project. The project manager can say no, but this does not solve the root cause of the problem. There may be some good ideas within those change requests. The only choice that deals with the problem is getting the stakeholder involved in the project as soon as possible. Changes generally arise due to lack of input at the beginning of the project. If the project manager begins effective communication with this stakeholder early, there is a much better chance his changes will be discovered during the planning process, when they will have less of an impact on the project.

5. Which of the following statements best describe, bow stakeholders are involved on a project? A. They help to determine the project schedule, deliverables, and requirements. B. They help to determine the project constraints and product deliverable. C. They help to determine the resource needs and resource constraints on the project. D. They approve the project charter, help provide assumptions, and create the management plans.

5. Answer B Explanation : The project manager determines the project schedule through schedule development. The team and other stakeholders provide the inputs. Since it is also the project manager's role to determine resource needs and create management plans, the choices including those roles cannot be best. The project sponsor approves the project charter, not the stakeholders. Stakeholders do, however, help determine project constraints and product deliverables. Notice how tricky questions can be if you do not read them correctly! Watch for this in other questions, and pay close attention to the wording.

6. You know that some groups within your organization are going to provide input to requirements that may impact your ability to develop a realistic schedule. Managing stakeholder expectations is always important, but achieving stakeholder satisfaction will be more critical with some groups than with others. All the following are parts of the team's stakeholder management effort except: A. Determining stakeholders' needs B. Identifying stakeholders C. Giving stakeholders added value D. Managing stakeholders' expectations

6. Answer C Explanation : Identifying all the stakeholders, determining their needs, and managing their expectations are all parts of good stakeholder management. Giving stakeholders added value (including extras not documented in the requirements) is known as gold plating. This is not effective stakeholder or quality management.

7. You are managing a project to develop an organization's new website.The site will be highly complex and interactive, and neither your project team nor the client has much experience with this type of website development. The timeline is extremely aggressive. Any delay will be costly for both your firm and the client. You and the project sponsor have achieved agreement and sign-off on both the project charter and the project management plan. Client personnel have been kept fully informed of the project's progress through status reports and regular meetings. The project is on schedule and within budget, and a final perfunctory review has been scheduled. Suddenly you hear that the entire effort may be cancelled because the product being developed is totally unacceptable. What is the most likely cause of this situation? A. A key stakeholder was not adequately engaged in the project. B. The project charter and project management plan were not thoroughly explained to or adequately reviewed by the client. C. Communications arrangements were inadequate and did not provide the required information to interested parties. D. The project sponsor failed to provide adequate support for the project.

7. Answer A Explanation : A single high-level executive can end an entire project if they are not satisfied with the results, even if that person has, by choice, been only tangentially involved in the project. It is critical to ensure that all the final decision makers are identified and engaged early in a project in order to ensure that their concerns are addressed.

8. A project manager wants to more extensively involve the stakeholders on the project. The project team is colocated, so face-to-face communication with these stakeholders is usually possible, although not all external stakeholders are available to meet in person. Which of the following would be the best way for the project manager to involve the stakeholders more extensively? A. Have the stakeholders periodically review the list of project requirements. B. Invite the stakeholders to attend project status meetings. C. Send status reports to the stakeholders. D. Update the stakeholders on the status of all project changes.

8. Answer A Explanation : It seems like all of these are good ideas, but having the stakeholders review the list of project requirements helps discover errors and changes, and would therefore be considered the best choice.

9. You are working on a project that requires the use of a stakeholder engagement assessment matrix. This tool can be used to identify: A. Additional stakeholders B. Variances from anticipated stakeholder involvement C. Key relationships between stakeholders D. Skill levels of stakeholders

9. Answer B Explanation : The stakeholder engagement assessment matrix can be used to compare the actual engagement levels (involvement) of individual stakeholders versus the desired levels of engagement needed to optimize the plan. Any discrepancies can be analyzed, and efforts to adjust the engagement levels can be implemented.