Salesforce.com ADM 201 Study Guide - Practice 1

How many roll-up summary fields can be created in the Enterprise Edition of Salesforce on a custom object? a. 10 b. 20 c. 30 d. No restriction on number of fields

A - 10

For how many days are deleted records kept in the recycling bin? a. 15 b. 30 c. 45 d. 60

A - 15

How many custom summary formula fields are allowed on a single report? a. 5 b. 10 c. 15 d. 20 e. No limit

A - 5

An Account Team is a set of users who normally work together on ___________. a. Accounts b. Leads c. Opportunities d. Contacts e. Cases

A - Accounts

Which of the following is a Salesforce.com definition for a Lead? a. Any person, organization, or company that may be interested in your products and services; not yet a customer. b. An organization, individual or company involved with your business such as a customer, competitor, or partner c. Any potential revenue generating event (e.g. Sales Deal) d. Any individual or influencer associated with an account.

A - Any person, organization, or company that may be interested in your products and services; not yet a customer.

If an administrator needs to display the total of all Closed-Won opportunities on the detail page of an Account, they can: a. Create a Roll-up Summary field to display the total b. Create a Look-up field that calculates the sum c. Create a Text Summary field to reference the total d. Create a Summary

A - Create a Roll-up Summary field to display the total

Which of the following is not a standard Salesforce.com functionality? a. Email to Lead b. Email to Case c. Web to Lead d. Web to Case

A - Email to Lead

Auto-response rules work on which objects? a. Leads & Cases b. Leads & Accounts c. Accounts & Opportunities d. Accounts & Cases

A - Leads & Cases

Which of the following types of packages can be upgraded? a. Managed packages b. Unmanaged packages c. Both A & B d. None of the above

A - Managed packages

What is best way to make a field mandatory for everyone? a. Page Layout b. Validation rule c. Roles & Profiles d. Field level security

A - Page Layout

If the org-wide default is Public Read/Write for an object, what feature in Salesforce is needed to restrict access to that object? a. Profile b. Role hierarchy c. Record type d. Page layout

A - Profile

A custom field is made Read-Only from the field level security and required from the Page Layout. This field will be: a. Read-only for the user b. Required for the user c. Generates an error message. You are not allowed to make Read-Only fields mandatory from the Page Layout d. User is given a choice in a popup window

A - Read-only for the user

Which type of reports can't be used to create groups of data or charts? a. Tabular b. Summary c. Matrix d. None of the above

A - Tabular

Conditional highlighting cannot be used for: a. Tabular reports b. Summary reports c. Matrix reports d. None of the above

A - Tabular reports

Which of the following statements is true? a. Tasks allow you to track specific actions you plan to perform or have performed; email alerts cannot track specific actions. b. Email alerts allow you to track specific actions you plan to perform or have performed; tasks cannot track specific actions. c. Email alerts and tasks allow you to track the specific actions you plan to perform or have performed d. Email alerts and tasks cannot track specific actions you plan to perform or have performed

A - Tasks allow you to track specific actions you plan to perform or have performed; email alerts cannot track specific actions.

All dashboard viewers see data based on the security settings of the running user, regardless of their own personal security settings. a. True b. False

A - True

Conditional highlighting only applies to the first summary field column in a table. a. True b. False

A - True

Customizable forecasting is a prerequisite to enabling Territory Management. a. True b. False

A - True

Escalation rules only run during the business hours with which they are associated. a. True b. False

A - True

For custom object records to appear in the search results, an associated tab needs to exist, but does not have to be visible to users. a. True b. False

A - True

Formatting of a report is maintained when it is exported via the Printable View. a. True b. False

A - True

If Custom Fiscal Years is enabled, then you cannot use standard forecasting a. True b. False

A - True

If you delete an email from a Case and then delete the Case, you will not be able to retrieve the deleted email from the Recycle Bin. a. True b. False

A - True

It is possible for an account to be part of multiple territories. a. True b. False

A - True

Reports show only the information you can access, whereas Dashboards show information which you cannot normally access. a. True b. False

A - True

Running User Concept in Dashboard allows users to view data which they normally cannot view. a. True b. False

A - True

Scheduled reports run in the time zone of the user who schedules the report. a. True b. False

A - True

The opportunities fields of the Campaign statistics section of a Campaign Detail page will only be populated for the campaign designated at the Primary Campaign source a. True b. False

A - True

Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity a. True b. False

A - True

To email a report to other users, the report must be in a Public Folder with access granted to other users. a. True b. False

A - True

With sharing rules, one can make automatic exceptions to the organization-wide default for defined sets of users. a. True b. False

A - True

You can use conditional highlighting for Summary and Matrix reports only. a. True b. False

A - True

Are tags searchable from the Standard Search Component? a. Yes b. No

A - Yes

Can a user create his or her own default Sales Team? a. Yes b. No

A - Yes

Is it possible for a user to see different sets of data in a report and in a dashboard based on the same report? a. Yes b. No

A - Yes

Is it possible for users to override their own forecasts and forecasts of users below them in the forecast hierarchy? a. Yes b. No

A - Yes

Is it possible to report on converted Leads? a. Yes b. No

A - Yes

When you insert a record using the API, do validation rules get executed? a. Yes b. No

A - Yes

Will data be lost in a custom field if the data type is changed to Number from any other data? a. Yes b. No

A - Yes

An administrator needs to set up three custom fields: an auto-number field, a percent field, and a multi-select picklist. Is this possible? a. Yes b. No

A - Yes, this is possible.

What is true about multi-day events? (Choose 2) a. Multi-day events have start and end times b. Multi-day events must be assigned to only one user c. There is not a checkbox for multi-day events

A, B There is a checkbox for multi-day events

What can users do when Chatter Feed tracking is enabled for dashboards? (Choose 2) a. Follow Files & Links for a Dashboard b. Follow Posts & Comments for a Dashboard c. Follow Posts & Comments for a Dashboard source report d. Auto-follow Dashboards created by the user

A, B a. Follow Files & Links for a Dashboard b. Follow Posts & Comments for a Dashboard

The access setting available when setting organization wide defaults are: (Choose 2) a. Private, Public Read Only, Public Read Write, Public Read Write Transfer and Controlled by Parent b. Not used to control the ability to create or delete records c. Are used to control the ability to create or delete records.

A, B a. Private, Public Read Only, Public Read Write, Public Read Write Transfer and Controlled by Parent b. Not used to control the ability to create or delete records

Which of the following statements are true concerning email activation? (Choose 2) a. The email activation feature requires that the user enter an activation code before logging onto a new computer b. The email activation feature cannot be disabled c. The email activation feature can be displayed by request to Salesforce.com support d. The email activation feature can be disabled through the UI

A, B a. The email activation feature requires that the user enter an activation code before logging onto a new computer b. The email activation feature cannot be disabled

Which features do Salesforce CRM provide for restricting login access to the application? (Choose 3) a. Profile-based IP restrictions b. Organization-wide IP restrictions c. Profile-based login hour restrictions d. Organization-wide login hour restrictions

A, B, & C Salesforce does NOT provide Organization-wide hour restrictions (D)

Who can gain access to folders? (Choose 3) a. Roles b. Roles & Subordinates c. Account / Sales team members d. Public groups

A, B, & D Account / Sales team members (C) cannot gain access to folders

Which functions are available with standard fields? (Choose 3) a. Adding or removing non-required fields from the Page Layout b. Changing field labels c. Auto-populate from related record d. Adding Help Text to certain fields

A, B, & D You cannot auto-populate from a related record (C)

When you transfer ownership of an account, the new owner will also gain ownership of the following records related t the transferred account automatically: a. Any notes that belong to the existing owner b. All Contacts that belong to the existing owner c. All Opportunities - Open & Closed d. All open Activities assigned to the existing owner. (Note that completed activities will not be transferred.)

A, B, & D a. Any Notes that belong to the existing owner b. All Contacts that belong to the existing owner d. All open Activities assigned to the existing owner (Note that completed activities will not be transferred)

What can an administrator customize for the Service Cloud? a. Whether the record opens as a primary tab or subtab b. The fields displayed in the highlights panel c. The interaction log fields displayed for objects without an activity history related list d. Whether the softphone displays in the footer or sidebar e. The objects displayed in the navigation tab

A, B, & E a. Whether the record opens as a primary tab or subtab b. The fields displayed in the highlights panel e. The objects displayed in the navigation tab

Which of the following are setting options for the user interface? (Choose 4) a. Enable collapsible sections b. Show Quick Create c. Shoe customer sidebar components on all pages d. Transfer all open Opportunities e. Enable Drag & Drop scheduling on List Views f. Enable Chatter

A, B, C, & E You cannot set the following options: d. Transfer all open Opportunities f. Enable Chatter

If a user selects the Manage Members button on a Campaign, they will be able to select: (Choose 4) a. Add Members - Search b. Add Members - Import File c. Edit Members - Search d. Edit Members - Profile e. Update & Add Members - Import File

A, B, C, & E You cannot select: d. Edit Members - Profile

Which of the following are standard Salesforce objects? (Choose 4) a. Contract b. Opportunity Product c. Price Book d. Ticket e. Solution

A, B, C, E "Ticket" (selection D) is not a standard Salesforce object

A system administrator is performing maintenance on the system and is inserting new records. He accidentally performs an upload with the incorrect information. What options does the system administrator have? (Choose 2) a. Mass delete with the Mass Delete wizard b. Delete records with the Import Wizard c. Delete records with the Data Loader d. Delete records with the Microsoft Outlook plugin

A, C a. Mass delete with the Mass Delete wizard c. Delete records with the Data Loader

A user wants to delete some old cases. What considerations must the user take into account? (Choose 2) a. Related Case Comments are deleted b. Related Contacts are deleted c. Related Activities are deleted d. Related Accounts are deleted

A, C a. Related Case Comments are deleted c. Related Activities are deleted

A system administrator wants to do some maintenance on the system and begins by deleting custom fields that are obsolete. In which situation would he run into an issue? (Choose 3) a. If the field is used in a validation rule b. If the field is referenced in a report type c. If the field is referenced in a workflow field update d. If the field is used in a formula field

A, C, & D Not if the field is referenced in a report type (B)

What are features of Mobile Lite? (Choose 3) a. It is a free version that does not require a license b. A system administrator must enable Mobile Lite in order for users to be able to use it c. A system administrator must enable Mobile Lite in order for users to be able to use it. d. Mobile Lite users can view, create, edit, and delete Accounts, Assets, Contacts, Leads, Opportunities, Events, Tasks, Cases, and Solutions. e. Administrators must assign users to a mobile configuration before it can be used by a user.

A, C, & D a. It is a free version that does not require a license c. A system administrator must enable Mobile Lite in order for users to be able to use it. d. Mobile Lite users can view, create, edit, and delete Accounts, Assets, Contacts, Leads, Opportunities, Events, Tasks, Cases, and Solutions.

Which type of file can be accessed from the Filed tab? (Choose 3) a. Files attached to a Chatter Group post b. Files in Content workspaces c. Files attached to a Chatter Profile post d. Files uploaded to the Documents tab e. Files uploaded to the Solutions tab

A, C, D a. Files attached to a Chatter Group post c. Files attached to a Chatter Profile post d. Files uploaded to the Documents tab

Who can manually share a record? (Choose 3) a. The owner of the record b. Anyone on the role hierarchy, directly below the owner of the record. c. System administrator profile d. Anyone with Modify All Data on their profile

A, C, D a. The owner of the record c. System administrator profile d. Anyone with Modify All Data on their profile

A system administrator wants to schedule a weekly data export. What can they select to include? (Choose 4) a. A specific object's data b. The folder you want it exported to c. The organization's attachments d. All of the data for the organization e. Replace the carriage returns with spaces f. You can specify who the export gets sent to

A, C, D, & E You cannot select: b. The folder you want it exported to f. Who the export gets sent to

What is found on a company profile? (Choose 5) a. Language, Locale, and Time Zone b. Profiles c. Licenses d. Storage & Used Space e. Manage Currencies f. Fiscal Years

A, C, D, E, & F (not B, which is Profiles)

If a Lead associated with a campaign is converted, where is the campaign history tracked? (Choose 2) a. Campaign source field on the Opportunity b. Activity history on the Opportunity Campaign c. This information does not convert over d. Campaign history related list on the Contact

A, D a. Campaign source field on the Opportunity d. Campaign history related list on the Contact

Which function is available in the report builder interface, prior to running the report (Choose 2) a. Save b. Printable view c. Schedule future runs d. Show/Hide details e. Export details

A, D a. Save d. Show/Hide details

What is an "Approval Process" in Salesforce terminology?

An approval process is an automated process your organization can use to approve records in Salesforce. An approval process specifies the steps necessary for a record to be approved and who must approve it at each step.

An administrator created two picklist fields: Candy Manufacturer (Hershey's, Mars) and Candy Type (Snickers, Milky Way, Reeces Pieces, and M&Ms). Is it possible to relate the fields together os that the candy manufacturer field could impact the choices listed in the Candy Type field? a. Yes, the Candy Manufacturer is a Dependent Picklist, and the Candy Type is a Controlling Picklist b. Yes, the Candy Manufacturer is a Controlling Picklist and the Candy Type is a Dependent Picklist c. Yes, the Candy Manufacturer is a Master and the Candy Type is the Detail. d. No, because they are both custom fields. e. No, because they are both pick fields.

B The Candy Manufacturer is the Controlling Picklist and the Candy Type is the Dependent Picklist.

Deleting a tab from the application _____. a. ...deletes the tab from Salesforce.com b. ...deletes the tab from that application c. ..deletes that particular object of whose tab is deleted d. All of the above

B - ...deletes the tab from that application

How many fields can be enabled for tracking on a custom object? a. 10 b. 20 c. 30 d. 40 e. None of the above

B - 20

How many ranges can be defined when using conditional highlighting? a. 2 b. 3 c. 4 d. 5

B - 3

Which of the following objects does not support the business process? a. Lead b. Account c. Opportunity d. Case e. Solution

B - Account

Which of the following is an example of a 1:Many relationships between standard objects? a. Opportunities to Opportunity Products b. Accounts to Contacts c. Contacts to Tickets d. Contacts to Accounts

B - Accounts to Contacts

When you define a data validation rule, what else must you also define? a. Whether or not the field is required b. An error message c. What email gets sent if the rule triggers d. Whether or not the record gets deleted

B - An error message

Which of the following is an automated process your organization can use to approve records in Salesforce.com? a. Validation process b. Approval process c. Workflow process d. Record Types

B - Approval Process

Which of the following features allows you to send an email when an opportunity reaches a threshold value? a. Validation rule b. Big Deal Alert c. Opportunity Alert d. Big Ticket Email

B - Big Deal Alert

Which import functionality of Salesforce.com should be used if one needs to import 30,000 cases into Salesforce.com? a. Import wizard b. Data Loader c. A or B d. Neither A nor B

B - Data Loader

Which tool should be used to import more than 65,000 records into Salesforce.com? a. SFDC Import Wizard b. Data Loader

B - Data Loader

How often are formula fields recalculated? a. Every 15 minutes b. Every time they are seen (viewed) c. After every DML operation d. Admin can set the time of refresh

B - Every time they are seen (viewed)

An opportunity that reaches the threshold of 80% probability of closure will trigger additional alerts if the probability subsequently goes higher than 85%. a. Yes b. False c. Depends on the settings

B - False

Campaign influences allow users to report on which users influenced an opportunity. a. True b. False

B - False

Case Escalation Rules triggered on the last modification will be reset each time a user adds a related comment to the case. a. True b. False

B - False

Case escalation rules triggered on the Last Modification will be reset each time a user adds an activity or sends and email from the case record. a. True b. False

B - False

Custom Portal users can view the tags section of a page if it is included in a Page Layout. a. True b. False

B - False

Dashboards can be created by using standard reports as source reports. a. True b. False

B - False

Unmanaged packages do not include locked components, but can be upgraded. a. True b. False

B - False

You can set a tab as a landing tab while creating the tab for an object. a. True b. False

B - False

What happens when a user owns an opportunity record, but does not have the read permission on the Opportunity object? a. He still sees the opportunity record b. He is not able to see the opportunity record c. This case cannot arise

B - He is not able to see the opportunity record

Which of the following is not a valid business process in Salesforce.com? a. Sales processes b. marketing processes c. Lead processes d. Support processes e. Solution processes

B - Marketing processes

Can a user restrict access with the help of the sharing rules? a. Yes b. No

B - No

Can an administrator change the profile settings of the standard solution manager profile? a. Yes b. No c. Depends on the setting of the administrator profile

B - No

Can the user records be permanently deleted from Salesforce.com? a. Yes b. No c. Depends on profile settings of the administrator d. User records can be archived so that they are available on request

B - No

Do validation rules get enforced on the Lead Conversion? a. Yes b. No

B - No

Is it possible to have Sidebar Search enabled with Global Search? a. Yes b. No

B - No

When a field is deleted from the Page Layout, is it also deleted from the object? a. Yes b. No

B - No

Will two different users get the same search results on searching for a common keyword? a. Yes b. No

B - No

Will users have to use their security token when logging into Connect for Outlook if their IP rangs has already been added to a trusted IP range? a. Yes b. No

B - No

API's are not available for use in which Salesforce.com edition? a. Developer edition b. Professional edition c. Enterprise edition d. Unlimited edition

B - Professional Edition

Which of the following is not a mandatory field while creating a user record? a. Profile b. Role c. Alias d. Community nickname

B - Role

Which of these is not a standard Salesforce.com profile? a. Marketing User b. Sales User c. Contract Manager d. Solution Manager

B - Sales User

_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way. a. Categories b. Tags c. Groups d. Libraries

B - Tags

If a report returns 20,000 total records, then which of the following is true? a. All 20k records are displayed in the UI b. The first 2k records are displayed in the UI c. 10 reports each having 2k records are created d. Reports fail and an error is reported

B - The first 2k records are displayed in the UI

Which of the following is used for automatically opening records by an administrator when they meet data trigger points? a. Manual sharing b. Criteria based sharing rules c. OWD d. None of the above

B - The user is taken to developer.force.com page

When a record was created on July 1st, set to trigger a workflow on July 30th, but was edited on July 23rd to no longer meet the criteria, what will happen to the workflow? a. Put on hold b. Removed from the queue c. Workflow will fire on July 30th d. Workflow will fire on July 23rd

B - removed from queue

When a user chooses to convert a lead, what can they optionally choose to update? (Choose 2) a. An existing Opportunity record b. An existing Account record c. An existing Contact record d. An existing Lead record

B, C b. An existing Account record c. An existing Contact record

Which step is required when configuring the new salesforce for Outlook? a. Enable the Chatter feed to sync with Outlook. b. Select sync direction and conflict behavior c. Assign users and profiles to a configuration d. Select the appropriate configuration

B, C b. Select sync direction and conflict behavior c. Assign users and profiles to a configuration

Which is a capabiity of the new Service Cloud Console? (Choose 3) a. It provides data visibility by combining a list view and related records on one screen. b. It allows agents to view key record information in highlights panel. c. It preserves the context of calls using primary tabs and subtabs. d. It allows access to data by opening each record in a new window. e. It allows agents to take notes in a interaction log while on a call.

B, C, & E b. It allows agents to view key record information in highlights panel. c. It preserves the context of calls using primary tabs and subtabs. e. It allows agents to take notes in a interaction log while on a call.

Which data can be synced using the new Salesforce for Outlook? a. Custom objects b. Events c. Leads d. Contacts e. Tasks

B, D, & E You cannot sync Custom Objects (A) or Leads (C)

What is the maximum number of records to be printed in the printable view of a list view? a. 2000 b. 100 c. 1000 d. 200

C - 1000

How many solution records can an administrator import via the Import Wizard? a. 500 b. 5,000 c. 50,000 d. Solution records cannot be imported via Import Wizard

C - 50,000

How many custom fields can be created on a object in an org with an Unlimited Edition license? a. 100 b. 200 c. 500 d. Unlimited fields

C - 500

Queues cannot be created on which object in Salesforce.com? a. Lead b. Case c. Account d. Custom object

C - Account

Which of the following is a Salesforce.com definition for an opportunity? a. Any person, organization, or company that may be interested in your products and services; not yet a customer. b. An organization, individual, or company involved with your business such as a customer, competitor, or partner c. Any potential revenue generating event (e.g. Sales Deal) d. Any individual or influencer associated with an account.

C - Any potential revenue generating event (e.g. Sales Deal)

Which of the following is not a standard Salesforce.com application? a. Service b. Sales c. Call Center d. Community e. Marketing

C - Call Center

On Lead conversion, a Lead object custom field cannot be mapped to which object custom field? a. Account b. Contacts c. Case d. Opportunity

C - Case

Which feature in Salesforce combines a List View and related records into one screen with different frame so that users have all of the information they need when interacting with Salesforce.com? a. Accounts b. Asset c. Console d. Call Center e. Campaign

C - Console

Which of the following does not need a business process? a. Leads b. Opportunities c. Contacts d. Cases

C - Contacts

In which of the following editions can you create a managed package? a. Professional Edition b. Full Test Sandbox c. Developer Edition d. Unlimited Edition e. Enterprise Edition

C - Developer Edition

In the Spring '11 Salesforce.com release, dynamic dashboards have been additionally included for which edition? a. Developer edition b. Professional edition c. Enterprise edition d. Unlimited edition

C - Enterprise edition

Which workflow evaluation criteria cannot be used for time dependent workflows? a. When a record is created, or when a record is edited b. Only when a record is created c. Every time a record is created or edited d. All 3 criteria can be used

C - Every time a record is created or edited

On Lead conversion, the close date of the newly created opportunity is automatically set to: a. Blank b. Today () c. Last day of the current quarter d. Last day of the current month e. Last day of the current year

C - Last day of the current quarter

Which of the following cannot be used as a source report for the analytical snap shot? a. Tabular reports b. Summary reports c. Matrix reports d. All can be used

C - Matrix reports

What is the impact on a user of the organization level locale changes? a. The default locale of the user is also set to the new organization level locale b. The user is asked for a choice; (1) choose organization locale, (2) choose his own locale c. No impact on the user as he keeps using his own default locale d. From a new session, user will see everything in the new organization locale

C - No impact on the user as he keeps using his own default locale

On which OWD sharing defaults can sharing rules not be defined? a. OWD is private b. OWD is Public Read-Only c. OWD is Public Read-Write d. Sharing rules can be created on any of the above.

C - OWD is Public Read-Write

A sales team is a set of users who normally work together on _________. a. Accounts b. Leads c. Opportunities d. Contacts e. Cases

C - Opportunities

Which of the following objects cannot be imported via the Salesforce.com import wizard? a. Leads b. Accounts c. Opportunities d. Solutions

C - Opportunities

Which feature is not available in Salesforce.com? a. Profile based login hours b. Profile based IP ranges c. Organization based login hours d. Organization based login IP ranges

C - Organization based login hours

Which of the field types cannot be used as an external ID? a. Text field b. Number field c. Picklist field d. Email ID field

C - Picklist field

Salesforce.com record IDs are identical in: a. Production & Config sandboxes only b. Production & Developer sandbox c. Production & Full Copy sandbox d. Record IDs are always different in different environments

C - Production & Full Copy sandbox

Which is the new type of dashboard chart to make entry in Spring '11 release? a. Waterfall chart b. Organization Chart c. Scatter d. Gauge e. Metric

C - Scatter

"Recent Items" use the ________. a. Edit Page Layout b. Detail Page Layout c. Sidebar d. Related List

C - Sidebar

When a Lead fails to be created through web-2-lead due to a validation rule, the error messages get sent to: a. It does not generate an error message b. The Lead Assignment creator c. The Default Lead creator

C - The Default Lead creator

If a field is visible in the Search Layout, but hidden for certain users via field-level security settings, then which of the following statements is true? a. The field-level security overrides the Search Layout and the field will be hidden for all users b. The field will still be visible in the Search Layout to all users c. The field-level security overrides the Search Layout and the field will be hidden for those users d. None of the above

C - The field-level security overrides the Search Layout and the field will be hidden for those users

What happens when a user clicks on the Create New Apps option in the List of Apps section? a. The user is taken to a Create New App page in Salesforce.com b. The user is taken to the AppExchange c. The user is taken to developer.force.com page d. None of the above

C - The user is taken to developer.force.com page

Which of the following make a user record unique? a. Profile b. Email ID c. Username d. Role

C - Username

On which of these areas are data validation rules enforced, but no feedback is given to users? a. Lead Convert b. Record Merger c. Web-to-Case d. Salesforce Mobile e. Self Service Portal

C - Web-to-Case

Sales management wants to stay informed when big opportunities are being closed. They have requested that they receive notification when opportunities with large amounts are closed. How can a system administrator accomplish this? (Choose 2) a. Opportunity Update Reminders b. Validation rule c. Big Deal Alerts d. Workflow field updates

C, D c. Big Deal Alerts d. Workflow field updates

Changing the data tupe pf an exsting custom field can cause data loss in which following situations? (Choose 2) a. Saving a record b. Mass exporting data c. Changing to or from type Date or Date/Time d. Changing to a Currency from any other type

C, D c. Changing to or from type Date or Date/Time d. Changing to a Currency from any other type

A system administrator needs to restrict users' ability to view a dashboard. How can this be accomplished? (Choose 2) a. Restrict the access to the folder that the source report is located in b. Create a sharing rule to restrict the access c. Edit the dashboard properties to save it in a folder that is accessible to only certain people d. Restrict the access to the folder that the dashboard is located in

C, D c. Edit the dashboard properties to save it in a folder that is accessible to only certain people d. Restrict the access to the folder that the dashboard is located in

Which type of file is accessible through Content? (Choose 2) a. Files uploaded to the Documents Tab b. Files uploaded to Knowledge c. Files attached to a Chatter Profile post d. Files attached to a Chatter Group post

C, D c. Files attached to a Chatter Profile post d. Files attached to a Chatter Group post

Which combination of objects is available when creating a custom report type for Chatter reports? (Choose 2) a. Opportunities, Followers, User Feed b. Accounts, User Feed, Comments c. Users, User Feed, Comments d. Chatter Groups, Members

C, D c. Users, User Feed, Comments d. Chatter Groups, Members

What does the Import Wizard acronym "CALCuS" stand for?

Contacts Accounts Leads Custom Objects Solutions

What are "Custom Summary Formulas in Reports?"

Custom Summary Formulas in Reports automatically calculate additional totals based on existing report summaries using values, merge fields, or expressions you specify. Users cannot change these totals.

What is the maximum number of records that return in a report without exporting the results? a. 65,000 b. 2,000 c. 3,000 d. 1,000

D - 2,000

How do you find out that the approval process has been edited? a. Last Modified By field b. Audit Trail c. Historical record on approval page layout d. All of the above

D - All of the above

Which statement is true regarding Chatter Groups? a. Private groups are not displayed in the Groups Tab b. Private group posts are visible to the owner and anyone above in the role hierarchy c. Users with "Manage Chatter Groups" profile permissions can create groups. d. Any Chatter user can create public or private groups.

D - Any Chatter user can create public or private groups.

Which of the following cannot be used to customize your Home Page? a. Company Logo (image) b. Dashboard Snapshot c. Custom Links d. Custom Formula field

D - Custom Formula field

Which of the following profile permissions will enable the user to edit any record, regardless of the sharing model? a. Customize application b. View setup and configuration c. View all data d. Modify all data e. None of the above

D - Modify all data

Which of the following cannot be on the controlling side of the dependent picklist? a. Checkbox b. Custom picklist c. Standard picklist d. Multi-select picklist

D - Multi-select picklist

__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange. a. Applications b. Objects c. Workflow Rules d. Packages e. Visual Force Pages

D - Packages

What does the Dashboard Snapshot on the Home Page display? a. Only the Dashboard determined by the system administrator b. You cannot display a dashboard on the Home Page c. The first two rows of any of the available dashboards d. The first row of any available Dashboards e. The complete Dashboard set by the user himself

D - The first row of any available Dashboards

A user successfully logs in at 3:00 pm. What happens at 3:31 pm if the login hours for a user's profile are set from 7:30 am - 3:30 pm? a. User is automatically logged out b. User keeps working continuously without any issues c. User is asked in a popup window if he would like to extend his session? d. User is logged out once he tries to do any DML (data manipulation) operation (e.g. save, edit. etc.)

D - User is logged out once he tries to do any DML (data manipulation) operation (e.g. save, edit. etc.)

Which of the following is not an available function in the formula fields? a. Hyperlink b. Substitute c. RPAD d. VLOOKUP

D - VLOOKUP

Which of the following email templates cannot be used to send a mass email? a. Text b. HTML with Letterhead c. Custom HTML d. VisualForce

D - VisualForce

What is the significance of the Primary Master - Detail relationship in the junction object? a. Look and feel is inherited from the Primary Master object b. Record ownership is inherited from the Primary Master object c. No such significance d. Both A & B

D - both A & B a. Look and feel is inherited from the Primary Master object b. Record ownership is inherited from the Primary Master object

What must an administrator do to enable Advanced Currency Management for an organization? a. Purchase unlimited edition licenses b. Request a feature license from Salesforce.com c. Enable customizable forecasting d. Enable multiple currencies

D - enable multiple currencies

Which of the following is true about Page Layouts? a. Controls the layout and organization of Detail & Edit pages b. Controls which fields, related lists, and custom links users will see on the Detail & Edit pages only c. Controls which standard and custom buttons are displayed on the Detail pages and related lists d. Determines whether fields are visible, read-only, or required, on Detail & Edit pages only e. All of the above

E - All of the above

Which of the following is not a roll-up summary field? a. Sum b. Max c. Min d. Count e. Average

E - Average

Which of the following is NOT controlled by the Page Layout? a. How Detail & Edit pages are organized b. FIeld properties, like Visible, Read-Only, and Required c. Controlling which fields, related lists, and custom links users see d. Page section customizations e. Roll-up summary

E - Roll-up Summary

Which of the following are not controlled by the Page Layouts? a. Custom fields b. Sections c. Related lists d. Custom button e. Validation rule error message

E - Validation rule error message

Which of the following is not part of the profile? a. User license b. Page layout c. Record types d. Field level security e. Roles

E- Roles

What are "Field Updates?"

Field updates automatically change the value of a field to a value specified by the user or by an administrator. You can set field updates to occur as a result of a workflow rule or an approval process?

What are Formula Fields?

Formula Fields automatically calculate the value of a custom field using the values, merge fields, or expressions you specify. Users cannot change the value of a formula field.

How would an administrator modify lookup records in a Console layout?

Mini Page Layout

Are there any limits to the number and tyupe of List Views that can be created in the console?

No, the limitation is that users cannot create List Views int he Console, but can utlized any List Vies in the Console created on corresponding tabs.

What are "Case Escalation Rules"?

Specific conditions that a case must match for it to be escalated.

What is the Salesforce Console?

The Console is a tab that combines a List View and related records into one screen with different frames.

What are Auto-Response Rules for Leads and Cases?

These define the criteria a Lead or Case must meet in order to trigger an auto-response rule

How do Assignment Rules for Leads and Cases work?

They specify conditions a Lead or Case must meet in order to be assigned.

Name a productivity advantage of including the sidebar in a Console Layout.

Users do not have to navigate to the Home Page to see recent records, access the recycle bin, or utilized custom links

What does the Salesforce Process acronym "VAsAuWE" stand for?

Validation rules Assignment rules Auto-response rules Workflow rules (with immediate actions) Escalation rules

What are Validation Rules?

Validation rules prevent users from entering an invalid value in a standard or custom field. Validation rules can be based on formulas and will display an error message to the user when the value they enter is not valid for that field.

What are Workflow Rules?

Workflow rules enable an organization to automate the application of business rules pertaining to Salesforce.com records, once the records meet certain criteria based on events and changes to records.

What should be the advanced filter conditions to meet the requirement "Find Contacts owned by "Pooh" that have a title of "CFO", "Functional Role of CFO", or "Reports to CFO"? 1. Title = CFO 2. Functional Role = CFO 3. Reports To = CFO 4. Contact Owner contains "Pooh" a. (1 or 2 or 3) And 4 b. (4 and (2 or 3)) Or 1 c. (1 or 2 or (3 and 4) d. (1 And (2 or 3)) Or 4

a. (1 or 2 or 3) And 4

Adding an email from Microsoft Outlook using Salesforce Outlook Edition is an example of what type of usage? a. API b. UI

a. API

After a custom fiscal year structure is defined, your company decides to use the Gregorian calendar for fiscal purposes. Can you return to the standard fiscal calendar year? a. Yes b. No

b. No, you cannot return to the standard fiscal calendar

How many user records can be imported via Import? a. 500 b. 5,000 c. 50,000 d. User records cannot be imported via Import Wizard

d. User records cannot be imported via Import Wizard

Once Solution Category browsing has been enabled for an Org, a user must have what permission to add a category? a. Create on solution b. Edit & Delete on solution c. Edit on solution d. Create and Edit on solution e. Manage categories

e. Manage Categories