SB Ch4

____ has two basic elements: what you think about your job and how you feel about your job. -Organizational commitment -Job satisfaction -Job performance -Salary negotiation

-Job satisfaction

____ satisfaction refers to how employees feel about their employer's policies regarding changes in job titles and responsibilities. -Pay -Promotion -Coworker -Supervision

-Promotion

What Jessica values most about her job at the humane shelter is that she believes she makes a difference every single day in the lives of homeless animals in the community. This best describes which category of work values? -environment -coworkers -status -altruism

-altruism

Which theory identifies certain job characteristics that produce high levels of the three psychological states that make work more satisfying? -job characteristics theory -job descriptive index theory -value-percept theory -affective events theory

-job characteristics theory

Which psychological state reflects the degree to which employees feel they are key drivers of the quality of the unit's work? -growth need strength -meaningfulness of work -responsibility for outcomes -knowledge of results

-responsibility for outcomes

Which of the following feelings would be associated with a relatively unpleasant state of deactivation? Multiple select question. -serene -sluggish -bored -hostile

-sluggish -bored

Employees' feelings about their boss, including whether the boss is competent, polite, and a good communicator, is referred to as ____ satisfaction. -social -promotion -equity -supervision

-supervision

According to research, there is a strong correlation between job satisfaction and continuance commitment. -True -False

False

Moods are extreme in intensity. -True -False

False

____ satisfaction is positively correlated with life satisfaction. -Social -Job -Physiological -Pay

Job

An instrument designed to measure five dimensions of job satisfaction, including supervisor satisfaction, pay satisfaction, promotion satisfaction, coworker satisfaction, and satisfaction with the work itself, is known as the -Job Descriptive Index (JDI). -Job in General (JIG) scale. -Satisfaction Intensity Scale (SIS). -Job Rating Scale (JRS).

Job Descriptive Index (JDI).

Dawn's boss gave her a complicated report to finish by the end of the day. As a result, Dawn became angry and dissatisfied with her job and her boss in particular. This is an example of the ____ theory. -emotional contagion -affective events -value-percept -job characteristics

affective events

The ____ theory states that workplace occurrences that can generate reactions can go on to influence work attitudes and behaviors. -value-percept -job characteristics -affective events -motivator-hygiene

affective events

Which method of assessing employees' job satisfaction is thought to be the most accurate and effective? -focus group -interview -controlled experiment -attitude survey

attitude survey

A high level of ____ directly contributes to the psychological state known as responsibility for outcomes, according to the job characteristics theory. -identity -autonomy -significance -variety

autonomy

According to the job characteristics theory, the degree to which the job provides an employee with freedom, independence, and discretion to perform the work is referred to as -significance. -autonomy. -feedback. -identity.

autonomy

According to the job characteristics theory, a college professor who is required by her department chairperson to use a certain textbook, follow a detailed syllabus, and administer a mandatory number of tests within a course is likely to have low -identity. -variety. -autonomy. -feedback.

autonomy.

Recent studies demonstrate that job satisfaction is -declining -increasing -staying the same -no longer affecting job performance

declining

Tameka has just learned that a prospective customer she's been working on for months has placed a large order with her company. She thrusts her fist into the air jubilantly and yells, "Yes!" Tameka is experiencing a(n) -mood. -impression. -emotion. -attitude.

emotion.

According to affective events theory, affective events can trigger ____, which can influence fluctuations in satisfaction levels and also trigger spontaneous behaviors. -autonomy -flow -emotions -moods

emotions

According to the job characteristics theory, a tailor who measures a client for a custom-made suit, selects the fabric, cuts and sews the suit, and alters it to precisely fit the client would have high -belongingness. -identity. -significance. -autonomy.

identity

Jaycee is an interior designer who designs spaces for small business clients. He loves being able to "see" his ideas and concepts come to life as a functional and well-designed workplace. This would best describe which job characteristic? -identity -variety -autonomy -status

identity

The degree to which employees feel a sense of happiness with their lives is referred to as -flow. -life satisfaction. -emotional labor. -emotional contagion.

life satisfaction.

An employee's belief that her job is worthwhile or important is a reflection of which critical psychological state? -meaningfulness of work -task identity -knowledge of results -responsibility for outcomes

meaningfulness of work

One of the factors in Irina's job as a web designer that gives her the most satisfaction is putting together images, words, animation, and sound and immediately seeing her work take shape and come to life. This would best describe which critical psychological state? -emotional labor -variety -meaningfulness of work -knowledge of results

meaningfulness of work

States of feeling that are relatively mild, last for a while, and are not explicitly directed at or caused by someone or something are referred to as -attitudes. -moods. -emotions. -values.

moods.

Moods can typically be categorized along which of the following general dimensions? -cognition and affect -pleasantness and activation -feelings and behaviors -emotions and sensations

pleasantness and activation

Tyler has applied for several higher-level jobs in his company, but they have always hired someone from outside of the company. He feels his chances for advancement within the company are slim, and now he has a low level of ____ satisfaction. -coworker -promotion -pay -social

promotion

Asked to describe what was most meaningful about his job at the Red Cross, phlebotomist Kenji answered, "I make a difference every day to people's lives within our community." This is an example of which element of the job characteristics theory? -significance -autonomy -feedback -identity

significance

Which core job characteristic refers to the degree to which the job affects or impacts the organization and/or society? -significance -autonomy -variety -identity

significance

Research suggests that job satisfaction has a(n) ____ effect on organizational commitment. -weak positive -weak negative -strong positive -strong negative

strong positive

"My boss doesn't know the first thing about managing people," Barry complains. "She couldn't lead a two-car funeral." Based on this, it can be assumed that Barry has a low level of ____ satisfaction. -coworker -social -supervisor -promotion

supervisor

The ____ theory argues that job satisfaction depends on whether you feel that your job supplies the things that you value. -job characteristics -life satisfaction -job satisfaction -value-percept

value-percept

Siddhara earns $70,000 a year, which is the amount she wishes to earn. Her title is assistant manager, but she would like to be supervising manager. Her boss offers her a raise but no change in job title, which disappoints Siddhara and leaves her feeling somewhat dissatisfied with her job. This is an example of -value-percept theory -organizational commitment -value fulfillment -job characteristics theory

value-percept theory

"I'm so bored on this job I could scream," Annette complained. "Every day, it's the same thing, day in and day out. I could do this job in my sleep." According to the job characteristics theory, Annette is likely deficient in which of the core job characteristics? -variety -identity -autonomy -significance

variety

What Jumpa loves the most about her job is that every day seems to bring new challenges, and she can use diverse skills and talents to complete her tasks. According to the job characteristics theory, what Jumpa loves most about her job is its -significance. -variety. -autonomy. -identity.

variety

"I love being able to come up with creative ideas for my clients," says Marcus, a web designer. "I really feel like I've really accomplished something when I see my ideas come to life on the computer screen." This best describes which category of work values? -environment -status -altruism -work itself

work itself