SCM Chapter 14

Which of the following is NOT a problem with using cost, revenues or profits as performance measures?

They are difficult to compare with other firms

Traditional performance measures include:

a. Cost and Revenue

Which of the following BSC framework perspectives deals with new product development, innovative elements of processes, and time-based measures?

a. Internal Business Process

Dominant companies within a supply chain can use their buying power to:

a. Leverage demands for supplier conformance to its supply chain requirements

According to the SCOR model, which of the following is NOT one of the five supply chain operation process categories?

a. Market

Cost-based performance measures _____ reflect the underlying performance of the productive systems of an organization.

a. Rarely

Web-based balanced scorecard applications are sometimes referred to as performance dashboards.

a. True

In well-managed supply chains, performance measurement systems become much larger and are complicated by:

a. Varied relationships, trust and interactions

A company produces 300 bicycles every day. Each bicycle is worth $250. The inputs used to make those bicycles are labor, materials, and machine costs. The company pays their employees a total of $10,000 per day, the materials to make each bicycle cost $50, and the cost to operate the machines is $3000 per day. Based only on the data provided, what is this company's total productivity for one day?

c. 2.68

Once the supply chain partner requirements are understood, supply chain members can then:

c. Audit their capabilities to see if they are consistent with the needs of the end customers

Nowadays, successful supply chains are those that in the face of ever changing customer needs can continue to:

c. Deliver the right combination of cost, quality, and customer service

Which of the following is focused on promoting the sharing of environmental responsibility along the supply chain?

c. GSCM

Which of the following would be considered a way to measure Supply Chain Environmental Performance?

c. Percentage of partners that have created a director of environmental sustainability position in their company

Companies typically like to design scorecards that fit their business and industry. As a result there are now software applications that can help companies design scorecards that fit their individual needs. These web-based balanced scorecard applications are often referred to as:

c. Performance dashboards

The Balanced Scorecard framework consists of four perspectives: financial perspective, human resources perspective, inventory perspective, and the logistics perspective.

b. False

When utilizing performance standards, the difference between the standard and the actual performance is called the:

b. performance variance

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

c. Supply chain delivery performance

Which of the following is a problem with a company establishing standards for performance? For example: production rates of 10 units per hour.

d. All of these choices are correct.

World-class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products and services, and increase customer satisfaction by providing measures in which of the following capability area(s)?

d. All of these choices are correct.

A company produces 750 bicycles in one week. The labor used to make the bicycles was 400 hours. The next week, output was 710 bicycles using 360 hours. What was the change in labor productivity?

d. Increased by 5.2%