SDP208 Human Resources Chapter 1 - 5

In the context of the HRM plan, which of the following goal statements aims at a speicific goal?

"Develop training to meet the needs of the organization."

The EEOC covers age discrimination for companies with at least _____ employees.

20

Which of the following is a feature of a structured interview?

A set of standardized questions based on the job analysis

Which of the following is true with regard to employment tests?

A test must be in direct relation to the job used in employment testing.

measures someone's current knowledge

Achievement test

Which of the following is the first stage in the recruitment process?

Acknowledgment of a job opening

_____ refers to employment practices which may appear neutral but have a discriminatory effect on a protected group.

Adverse impact

_____________ is the stage in the development of the HRM plan wherein standards are developed to help rate employee performance.

Appraisal

measures a person's ability to learn new skills

Aptitude test

Which of the following is an implication of the retirement of baby boomer?

Baby boomers will live longer, resulting in higher health-care costs for the current workforce.

_____ systems are systems by which internal jobs may be sent through a predetermined method so all employees have access to the job announcement.

Bidding

A maximum age limit for airline pilots for safety reasons is an example of _____.

Bona fide occupational qualification

A(n) _____ is a quality or attribute employers are allowed to consider when making decisions during the selection process.

Bona fide occupational qualification

A ___________ is an outline that explains the expected ethical behavior of employees.

Code of Ethics

____________ includes anything the employee receives for his or her work.

Compensation

Which of the following is an internal factor influencing the organization?

Compensation and benefits administration

_____ is a type of bias that occurs when comparing one candidate to others.

Contrast bias

Which of the following is the first step in the selection process?

Criteria development

___________, a term used to describe lost productivity as a result of an employee using a work computer for personal reasons, is certainly another concern technology can create.

Cyberloafing

Which of the following is a good measure to be used in the assessment of diversity?

Discussions and open forums

_____ is defined as the differences between people.

Diversity

Which of the following is a feature of diversity?

Diversity focuses on the "otherness" or differences between individuals.

Which of the following is an aspect of an organization's company culture?

Dress code

If a company has more than 100 employees, a form called the _____ must be filled out yearly.

EEO-1

The _____ is a federal agency charged with the task of enforcing federal employment discrimination laws.

Equal Employment Opportunity Commission

The _____ says it is illegal to publish a job advertisement that shows a preference for or discourages someone from applying for a job.

Equal Opportunity Employment Commission (EEOC)

____________ is a concept that examines the moral rights and wrongs of a certain situation.

Ethics

Personnel management emphasized the aim of achieving strategic goals through people.

False

Selection and recruitment are identical processes.

False

The Ulrich HR model started the movement toward viewing HR as a functional area.

False

Training employees maximizes the legal exposure of the organization.

False

Union contracts are the sole determinants of worker safety regulations.

False

Which of the following is true with regard to retaliation?

Firing or demoting employees who have filed discrimination suits is retaliation.

Which of the following is a desirable action for managers when making an offer to a selected candidate?

Giving the candidate a reasonable amount of time to accept the offer

Which of the following statements reflects the colorblind approach?

I examine the different needs, assets, and perspectives of the other race in relation to mine to avoid discriminating inadvertently."

_____ is the reporting form which determines the identity and legal work status of a worker.

INS I-9

Which of the following statements is true regarding professional organizations?

Identifying and networking with such organizations is a good recruitment strategy

A(n) _____ is a type of interview that takes place when there is no specific job opening, but the candidate is exploring possibilities in a given career field.

Informational interview

Which of the following statements is true regarding disparate impact?

It examines the role of a process rather than a conscious intention to discriminate.

Which of the following is true of a good strategic plan?

It is aligned to corporate values and the mission.

_____ is a formal system developed to determine what tasks people actually perform in their jobs.

Job analysis

measures the candidate's level of understanding about a particular job

Job knowledge test

Which of the following is a disadvantage of using the bidding system?

Loss of diversity and different perspectives

_____ focuses on inclusiveness, understanding, and respect, and also looks at unequal power in society.

Multiculturalism

Which of the following selection methods permits a high score by a candidate in an important area to make up for a lower score in another area?

Multiple cutoff model

In which of the following selection models must a candidate score high on all preset scores to go to the next stages of the selection process?

Multiple hurdle model

_____ is a drawback closely related to the use of referrals that involves a preference for hiring relatives of current employees.

Nepotism

__________ refers to the concept of moving jobs overseas in order to contain costs.

Offshoring

Which of the following measures of a candidate's skills and abilities is least reliable?

References

_____________ involves keeping and motivating employees to stay with the organization.

Retention

Which of the following does an organization use to determine and understand the challenges it faces?

SWOT analysis

Which of the following is a measure that can reduce the pay inequity that women face?

Set pay schedules

____________ involves the entire hiring process from posting a job to negotiating a salary package.

Staffing

__________ allows employees to work from home or a remote location for specified period of time.

Telecommuting

Which of the following steps precedes the final stage of making an offer in a selection process?

Test administration

Which of the following differentiates an HR plan and an HRM strategic plan?

The HR plan addresses the specific activities in the HR department, while the HRM strategic plan is tied directly to the company's overall objetives.

The _____, passed in 1964 and enforced by the EEOC, covers age, race, sex, and several other areas of discrimination.

Title VII of the Civil Rights Act

Effective communication can help reduce the loss of revenue in organizations.

True

In the past, human resources played more of an administrative role as opposed to a strategic one.

True

PHR, or Professional in Human Resources, is a certification exam open to HR professionals with at least two years experience.

True

Sick leave is considered a type of compensation.

True

The first human resource department was created in 1901 by The National Cash Register Company (NCR).

True

___________ refers to the number of employees who leave a company in a particular period of time.

Turnover

Which of the following models provides an overall view of the role of HRM in the organization?

Ulrich HR model

_________ organizations are characterized by their lack of physical locations such that all employees work from home or a location of their choice to help in cost containment.

Virtual

Which of the following is an external factor influencing the organization?

Workforce diversity

Generalization bias can occur when:

an interviewer assumes that how someone behaves in an interview is how they always behave.

A series of questions about a person's history that may have shaped his or her behavior make up the _____.

biographical information blanks

A _________ plan gives all employees a minimum level of benefits and a set amount to spend on flexible benefits, such as additional healthcare or vacation time.

cafeteria

The implication of the BFOQ in the recruitment is that:

companies should seek legal council before assuming that a BFOQ applies.

The ____________ is an organization's way of doing things.

company culture

Achievement tests measure a candidate's:

current knowledge.

The first part of the HRM plan involves:

determining human resource needs

Attainable and measurable goals are determined in the _____ stage of creating diversity plans.

development

If someone has AIDS which is controlled, the employee cannot be treated unfavorably. This is in accordance with the EEOC regulations relating to discrimination based on _____.

disability

Referrals must not be used as the only mode of recruitment as they can lead to a lack of __________ in the workforce.

diversity

A type of recruitment strategy that involves a planned program to access potential candidates who are known to current employees is the _____.

employee referrals program

The primary aim of the Patriot Act is to:

enforce equal employment regulations for all US companies.

An effective HRM plan provides value to the organization when it:

excludes the challenges faced by the company and focuses only on the strengths.

Allowing employees to set their own schedules results in the creation of ___________ schedules.

flexible

A ____________ is a person who specializes in matching jobs with people and usually works only with higher level positions.

head-hunter

Hiring of external candidates, as opposed to internal ones, can:

help meet the company's diversity goals

Staffing focuses on:

hiring employees based on the strategic plan projections.

The Senior Professional in Human Resources primarily focuses on:

implementing the strategic plan.

People who are already working for the company and meet the qualifications for the job position are called _____.

internal candidates

Power and privilege are described as being _____ because one may not initially recognize the advantages of power and privilege that they enjoy.

invisible

KSAOs

knowledge, skills, abilities, and other personal characteristics that make a person successful on the job

it is desireable for managers to:

monitor the HRM plan constantly to revise and update it as the organization changes.

A(n) _____ occurs when several people are interviewing one candidate at the same time.

panel interview

A system of advantages based on race, gender, and sexual orientation is called _____.

power and privilege

Martha Miller has a physical disability that requires an elevated seating arrangement. The HR manager noted this during her interview and had an elevated seat arranged for her from her first day at office. This special arrangement made for Martha is an example of ________.

reasonable accommodation

The EEOC regulations require an employer to provide _____ to an employee or applicant with a disability, unless this action would cause significant difficulty or expense for the employer.

reasonable accommodation

The percentage of applicants from one source who make it to the next stage in the selection process is referred to as the

recruitment ratio

In the staffing function, ___________ is the stage where HR candidates are interviewed and finalized, and a proper compensation package is negotiated with them.

selection

The ____________ process consists of interviewing and hiring process.

selection

A good HRM plan should be ___________.

specific

When a company has a temporary vacancy for a lower-level job for which it does not want to hire an individual permanently, it approaches _____.

staffing firms

It is desireable for an HR department's mission statement to strongly emphasize it's ______________ to be viewed as a dynamic partner in the process of achieving organizational goals.

strategic approach

Succession planning, which determines how the organization will handle the departure of managers and how current employees will be ready to take on those roles when a manager does leave, falls under the __________ duty of HRM.

training and development

Global Professional in Human Resources is a certification test that:

would be best suited to someone whose company works across borders.