Solving Problems and Making Decisions

How do you determine which of your alternative solutions is the best one? A. Choose the plan that is the easiest to implement. B. Choose the plan that is the fastest one to implement. C. Get a consensus from others. D. Weigh the advantages and disadvantages of each solution and select the plan that makes the most sense.

D Weigh the advantages and disadvantages of each solution and select the plan that makes the most sense rather than the easiest or fastest to implement or more people agree with.

Once you have identified the problem, the next step is to: A. Gather information. B. Consider possible results and consequences. C. Choose a solution and act on it. D. Wait and see if the problem will resolve itself.

A The next step is to gather all of the available information. Considering possible results and consequences is step 4. Choosing a solution and acting on it is step 5. Problems usually worsen, not resolve on their own.

Why should you develop more than possible solution to the problem? A. By developing alternative solutions, you will definitely think of everything. B. By developing several solutions and weighing the pros and cons of each, you can more clearly determine the best course of action. C. Developing multiple solutions shows management you are serious about your job. D. You shouldn't develop multiple solutions, it will only slow down the decision-making process and lead to confusion.

B By developing several solutions and weighing the pros and cons of each, you can more clearly determine the best course of action. Having the best course of action would impress management, provide clarity rather than confusion unfortunately, there is no way to think of everything.

If you evaluate a solution and find it is not working the way you intended, you should: A. Give up on trying to find a solution. B. Make sure you have identified the correct problem. C. Select one of the alternate solutions and implement that plan instead. D. Try to get someone else to solve your problem for you.

B Make sure you have identified the correct problem. Incorrectly identifying the problem will lead to the wrong solution. Giving up will not solve the problem. If the problem is incorrectly identified, it is unlikely that another person will be able to help. If the problem is correct, then implement an alternate plan or revise the plan you initially made.

Once a problem has been defined and information has been gathered, what step should be taken next? A. Choose a solution and act on it. B. Consider possible results and consequences. C. Develop alternative solutions. D. Evaluate the results and revise as needed.

C The next step is to develop alternative solutions. Choosing a solution and acting on it is step 5. Considering possible results and consequences is step 4. Evaluating the results and revising as needed is step 6.