team final

Wren and Zola are on a team that has been assigned to cut production costs in an electronic component production facility. For several months, they have argued and made no progress. This morning, their supervisor told them that she expected the team to have a viable plan within three weeks. Wren and Zola realize that they need to work together to accomplish team goals, and consequently, they begin to cooperate with one another. Wren and Zola are in the _____ stage of team development.

norming

A high degree of _____ interdependence exists when team members share in the rewards that the team earns.

outcome

The type of task interdependence with the lowest degree of required coordination among team members is ______ interdependence

pooled

Mission statement should be .

relevant

Teamwork processes have a _____ effect on team commitment.

strong positive

Moe is an average worker stuck on a team of complacent workers. Nick is an innovator who produces triple the amount of the average worker. Wyatt is a slacker who has been placed on Nick's team. Shanda is an average worker on an average team. Leroy is the hardest worker on Shanda's team. Which of these individuals would probably benefit most from high outcome interdependence at work?

Wyatt

Rebecca and her students from the drama class have been asked to conduct a play to raise funds for the school library. To make the play a success, Rebecca consults and enlists the help of the Headmaster and senior teachers, while her students meet a few theater artists. They also consult a costume designer and a dance choreographer who have agreed to help the team with the play. Such activities involving individuals and groups who are not part of the team, are termed as:

boundary spanning

Navy Seals go through extremely difficult training. Those who succeed become members of one of the most elite fighting units in the world. They trust each other completely and form intense emotional bonds. These teams have high levels of ______.

cohesion

When members of a team develop strong emotional bonds to other members of the team and to the team itself, it refers to _____, which tends to foster high levels of motivation and commitment to the team.

cohesion

When team members have a shared vision and align with that vision, the team is said to have a high degree of _______ interdependence.

goal

An employee with an excellent teamwork competency would be skilled in all of the following except ______.

groupthink

In highly cohesive teams, when members try to maintain harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives, it refers to:

groupthink

John F. Kennedy's decision to go forward with the Bay of Pigs invasion of Cuba, NASA's decision to launch the space shuttle Challenger in unusually cold weather, and Enron's board of directors' decisions to ignore illegal accounting practices are famous examples of _____.

groupthink

_____ reflects whether members possess adequate information about their own task responsibilities.

groupthink

In NCAA college football, the Heisman Trophy is given to the top player, without regard to the performance of the player's team. The award could go to a player whose team does not even reach the playoffs. This award is an example of _______ interdependence.

low outcome

To assure high level of goal interdependence, a team should have

· A formalized mission statement

Which of the following observations about member conscientiousness is true?

· A team with high conscientiousness will be more productive than a team with even one member with low conscientiousness.

Alfred, Mario, and Lydia have worked together on the same team for three years. The company has just hired a new personnel director at their facility. The new director recommends a total restructuring of all jobs, including teams. Alfred is experiencing anxiety, Lydia is angry, and Mario is relieved as they all realize they must soon disengage and ultimately separate from the team. Alfred, Mario, and Lydia are in the _____ stage of team development.

· Adjourning

Which of the following examples most accurately describes a situation where task interdependence improves team performance?

· Agnes's team works closely together to develop complex computer control modules.

In the performing stage of team development, members:

· Are comfortable working within their roles, and the team makes progress toward goals.

Which of the following best describes the group development pattern known as punctuated equilibrium?

· At the midpoint of the project, members realize that their behavior pattern must change in order to complete the project on time.

Donovan manages a warehouse with over 1,000 associates performing a variety of tasks. After walking through the building talking to his employees, he is startled to learn that very few of the workers share any sense of common goals within teams. He notes a huge variety in what people believe they are trying to accomplish. How can Donovan best address this issue and help his work force find some common goals?

· By instructing his teams to create mission statements with clearly defined goals

The highest level of interaction and coordination among members is required in _____ interdependence.

· Comprehensive

When teams engage in _____, their activities are focused on generating novel and useful ideas and solutions.

· Creative behavior

_____ diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience.

· Deep - level

According to the value in diversity problem-solving approach:

· Diversity in teams is beneficial because it provides for a larger pool of knowledge and information from which a team can draw as it carries out its work. ***

In team functions in the past at Bonnie's Barn, a retailer that sells country-themed décor, several employees have consistently displayed certain behaviors. Allie has always motivated the teams to do better. Gary has always challenged the status quo. Thor has performed routine tasks to keep things rolling. Erin has constructively challenged the team to consider different points of view. Billy has proposed new ideas. Bonnie, the company owner, is assembling a team for a project where all of the decisions have high stakes. Which of the previously mentioned employees would likely be the most valuable for Bonnie to add to this particular team?

· Erin - who guided the direction of team discussions

Which of the following is true?

· For action teams with clear expectations, the developmental sequence is less applicable

Marilyn was just hired to work at a college administration office. She is not exactly sure what she is supposed to be doing or who to ask when she has a question. She also would like to know how many breaks she can take, and if she can leave for lunch. Marilyn is in the _____ stage of team development.

· Forming

________ means that members receive rewards that are dependent on both their team's performance and how well they perform as individuals.

· Hybrid outcome interdependence

Which of the following is true with regard to outcome interdependence?

· In an organization with compensation that has high outcome interdependence, a higher percentage of employees' pay will depend on how well their team does.

As the level of task interdependence _____, members must spend _____ amounts of time communicating and coordinating with other members to complete tasks.

· Increases, increasing

Milo has assembled a diverse team of leaders to carry out major initiatives within his company. Milo has quickly noticed that the wide variety of viewpoints shared by team members has made it hard for the team to reach any goals. How can Milo address his problem?

· Instruct the team to reflect on its goals and progress

Which of the following provides an example of a situation with high goal interdependence?

· Larry's team has developed a mission statement within a week of its formation

Which of the following statements accurately describes outcome interdependence?

· Low outcome interdependence exists in teams in which individual members receive rewards and punishments on the basis of their own performance.

Trent loves working on the new engineering team. Everyone is so friendly, and there is never any bitterness or conflict. Trent is sure they will come up with the most innovative designs ever. Is Trent right?

· Maybe, but the team members may be so focused on creating harmony, they may endanger task accomplishment.

Mark, David, Tia, and Ashley are team members in a computer programming class. They have been assigned the task of creating a computerized payroll system. Mark and Tia worked very hard and created programs that worked well. David and Ashley, however, did not work as hard as they could and created programs with numerous errors. This resulted in a payroll system which could not be implemented. The team's poor performance that was a result of David and Ashley not doing their best can be termed as:

· Motivational loss

Which of the following examples demonstrates the midway point of the punctuated equilibrium development pattern?

· Phyllis and her teammates realize they need to quit messing around and get busy to meet their deadline

A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them. When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their mates to complete a particular task before they could start their own. Which of the following explains the reason for process loss in this case?

· Production Blocking

Total Tone Fitness has structured its employee teams so that members interact with a subset of other members to complete the team's work. Total Tone uses ______ interdependence.

· Reciprocal

Communications that reflect incompatibilities with respect to personal values or preferences refer to:

· Relationship conflict

Parkdale Windows utilizes a classic assembly line in manufacturing its window components. Which type of interdependence is depicted?

· Sequential

With _____ interdependence, different tasks are done in a prescribed order, and the group is structured such that the members specialize in these tasks.

· Sequential

Alyssa works for an engineering firm that has been hired to design and supervise the construction of a highway bridge over a major river. The bridge will be a unique design, incorporating complex designs that will likely never be duplicated. How should Alyssa deal with designing and overseeing the building of the bridge?

· She should gather a group of people with a wide range of specialized talents to work on the bridge until it is completed.

Diversity on attributes such as cultural background, race, and attitudes are associated with communication problems and ultimately poor team effectiveness. If true, this statement validates the theory of the _____ approach to diversity in teams.

· Similarity-attraction approach

Jimmy and Beth have both been assigned to a team to choose how to dispose of waste. Jimmy has long believed the company should create its own waste disposal department, and Beth has long believed they should hire an outside vendor to handle it. They both cut each other off in meetings, refuse to listen to each other, and have made some people on the team choose sides and feel resentment toward other members. Jimmy and Beth are on a team in the _____ stage of team development.

· Storming

_____ diversity refers to diversity regarding observable attributes such as race, ethnicity, sex, and age.

· Surface - level

Halle is on a team that has just been formed. There are people of a wide variety of ages and ethnicities, and there is an even blend of men and women. Halle's team demonstrates high task interdependence. conjunctive task completion. surface-level diversity. low outcome interdependence. deep-level diversity.

· Surface - level diversity

_____ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas.

· Task conflict

______ is the degree to which team members interact with and rely on other team members for the information, materials, and resources needed to accomplish work for the team.

· Task interdependence

Deep - level diversity has positive effects on team creativity when

· Team members are instructed to take the perspective of their teammates

Charles is an accountant at a large firm. His boss has instituted a plan designed to create high levels of task interdependence. Which of the following is an example of a trade-off resulting from this plan?

· The team will be less able to adapt to new situations

Which of the following examples best exemplifies the concept of process gain?

· Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their co-workers.

Yuri likes the results he gets from organizing the employees at his law firm into teams. Unfortunately, Jacob, undeniably the most talented partner in the firm, feels he is not being recognized and is insufficiently compensated for his contribution to the firm, and Yuri realizes that he is probably right. How can Yuri structure his salaries to encourage teamwork, while retaining top performers like Jacob?

· combine individual and team performance when determining wages

Talia is the northeast regional sales rep for Mountain Bike Tires 4 Less (MBT4L). Her territory includes a number of large chain stores and smaller bike shops that carry her company's bike tires. She has good personal relationships with many of the smaller shops, but she has been hearing from many of them that they are having trouble competing with the larger chains on price. In order to keep the smaller retailers happy, she offers extended payment terms on large orders. She told Bob of Bob's Bikes that he could take 120 days to pay on his latest order. Bertram works in the credit department at the MBT4L headquarters and is in charge of monitoring shipments and payments to the customers in Talia's region. When he sees that Bob's Bikes has not paid for their most recent order, he places their account on credit hold pending the receipt of payment. When Bob is unable to place a new order, he calls to complain to Talia who then calls and yells at Bertram for holding up one of her customers' orders. Bertram explains that Bob's Bikes' account is past due. Talia tells him that it is not past due because she offered extended terms. Bertram tells Talia that he had no knowledge of these special terms. The conflict between Talia and Bertram causes mistrust and resentment, and Bob's Bikes is caught in the middle. Eventually, Miguel, the VP of sales and marketing, is forced to intervene. Keeping the benefits of cross-training in mind, which approach should Miguel use to achieve improved communication and reduced friction between Talia and Bertram?

· having Talia sit in Bertram's cubicle for half a day observing the demands of his job

The product design team at cell phone maker Sapling, Inc., has had a fantastic string of successes over the past four years. The first phone it released helped Sapling dominate the marketplace with its line of powerful and highly photo-capable devices. Lately, however, the team's manager, Serena, notices that the team seems content to rest on its laurels and bask in past glories. The team spends a good deal of time in meetings tracking the sales of last year's model and speculating about how big everyone's bonus will be. In the team's early days, the ergonomics specialist, Fritz, and the audio designer, Astrid, would argue over the ideal placement of the headphone jack and built-in speakers, but now they have built a strong bond and constantly agree with the other's proposals. With respect to group cohesion, which of the following approaches should Serena adopt to restore the team's capacity for innovation?

· hire an consultant to attend team meetings and ask challenging questions when ideas stagnate

Carter's Critters, a large pet store, pays its employees a base salary, as well as up to a 10 percent bonus based on high individual performance and up to a 7 percent bonus based on high team performance. Carter's uses a reward structure with

· hybrid outcome interdependence.

Brenda wants to create teams in her office that perform well and have members who are dedicated to their team. What can she do to try to make performance and commitment as high as possible within her teams?

· increase the complexity of the tasks team members must complete

Elizabeth is on the same team as Reece, but she never interacts with him because she knows they are on opposite sides of the political ideological spectrum. As a result, their team generates few ideas to help the company. This is an example of

· the similarity-attraction approach to diversity. ****