Telephone, fax and e-mail Communication

A patient faxes their prescription to a pharmacy department. A pharmacy technician takes the fax to the pharmacist to be filled. Which of the following actions is necessary for the patient container for prescription?

The patient must bring the original prescription to the pharmacy

A patient calls into a pharmacy about a prescription error. Which of the following professionals should handle this call?

The pharmacist

For which of the following reasons is it most important for a pharmacy technician to follow proper telephone communication protocols in the pharmacy?

The technician represents the pharmacy to the patient during telephone conversations

A pharmacy technician receives a call from a patient who is experiencing a severe side effect from a medication. Which of the following actions should the technician take?

Transfer the call to the pharmacist immediately

Before a pharmacy can send and receive electronic communications about a patient and their medical information, a patient must complete where to find documents?

A consent form

While checking e-mails for new prescription requests, a pharmacy technician sees an e-mail from an unidentifiable source. Which of the following actions should the technician take to ensure patients' confidentiality and safety?

Avoid opening the message

A pharmacy technician is responding to an email from a patient who is a doctoral degree. The technician should address to email in which of the following ways?

Dear Dr. Ames,

A pharmacy technician is composing an email that includes protected health information. Which of the following actions should the technician take?

Ensure the information is encrypted and/or password-protected

Which of the following methods is commonly used to communicate between pharmacies and prescribers' offices?

Fax machines

A pharmacy technician should answer the pharmacy's phone by the third ring for which the following reasons?

It projects an image of efficiency