Troubleshooting: Computers

Both A and B

An external modem connects to a PC via: A). A serial port B). A mouse port C). A docking port D). Both A and B

Continue to function because they are powered by an on-board battery

For ALL PC generations beyond the first, when most PCs are powered OFF, the clock and calendar in the system: A). Cease to function and must be reset after re-boot B). The North Bridge part of the chipset C). Continue to function because they are powered by UPS. D). Continue to function because they are powered by an on-board battery

The hard-drive is almost out of place

If a PC freezes or behaves otherwise erratically, and the system unit is very quiet, the most likely cause is: A). The CMOS RAM is failing B). The power-supply fan has failed and the system is overheating C). A virus has infected the system D). The hard-drive is almost out of place

Is there a vacant slot available for the card?

If a user wants to add another adapter card into a PC, the first concern would be: A). Would there be enough hard-drive space for the driver-software for the card? B). Would the power supply be able to provide enough power for the card? C). Is the "Plug-and-Play" feature available? D). Is there a vacant slot available for the card?

The expansion card is not properly installed.

If an expansion card is not "scene" by the Device Manager, what could MOST likely be the problem? A). The power switch has not been turned on the card. B). The expansion card has not been programmed yet. C). The expansion card is not properly installed. D). The expansion card is faulty.

The expansion card is faulty.

If an expansion card is not functioning properly, what could MOST likely be the problem? A). The power switch has not been turned on the card. B). The expansion card has not been programmed yet. C). The expansion card is not properly installed. D). The expansion card is faulty.

Any of the above

If you add an internal modem to a PC and it does not function, the cause could be: A). A memory range conflict B). An interrupt conflict C). A port conflict D). Any of the above

A non-bootable floppy disk is in the floppy-disk drive and you should remove it

If you turn on a PC and the boot-up process halts, giving you the message: "Non-System disk or disk error....Replace and press any key when ready", the problem is likely: A). A non-bootable floppy disk is in the floppy-disk drive and you should remove it B). A key on the keyboard is stuck and the keyboard should be replaced C). RAM has failed and you should replace it D). The hard-drive has failed and you should replace it

Any or all of the above

If you turn on a PC and the system unit is clearly ON, but the monitor is dark, the problem could be that: A). The monitor is not plugged in B). The monitor is not connected to the PC C). The monitor is not turned ON D). Any or all of the above

Any of the above

If, upon booting up a PC, you see a message that says: Invalid drive configuration, it could very likely be: A). The hard drive cable within the system unit is not attached to the controller B). The hard drive has failed C). The hard drive has not been partitioned D). Any of the above

Either A or B

If, upon booting up a PC, you see a message that says: Keyboard error, it could very likely be: A). The keyboard has failed B). The keyboard is not attached to the PC C). Either A or B D). Neither A or B

ROM BIOS Chip

The physical part of the PC that keeps track of the hardware resources on the system is the: A). Hard Drive B). CMOS RAM C). Chipset D). ROM BIOS Chip

ATTRIB +R SYSTEM.DOC

What MS-DOS command will make the file SYSTEM.DOC Read Only? A). MAKE SYSTEM.DOC RO B). SYSTEM.DOC MAKE RO C). ATTRIB +R SYSTEM.DOC D). SYSTEM.DOC is a program file, so it can't be done

Both A and C

What are a couple of ways to troubleshoot a hardrive problem? A). Run "Disk Defragmenter" to sort out files that can be accessed more quickly B). Remove the hardrive, clean it off and install back inside C). Reformat the Hardrive--wiping everything off D). Remove from PC and take it apart to let the inside cool down E). Both A and D F). Both A and C

All of the above

What are reasons for a slow system? A). Overheating system B). Potential Virus problem C). Not enough RAM D). All of the above

Both A and C

What are reasons your PC keeps shutting down? A). Possible overheating of system B). No automatic Win Updates has been set C). New hardware not working with the motherboard D). Too many processes running at the same time E). Both A and C F). Both C and D

Both A and B

What are ways to fix a frozen screen? A). Access "Task Manager" and press the "End Task" button to end a few programs B). Perform a "Cold Boot" then turn back on the computer C). Unplug the mouse than after a few seconds plug back in D). Both A and C E). Both A and B F). Both C and B

Power Supply is not turn on

What could be a reason a PC doesn't turn on? A). The keyboard and mouse are not attached B). Need to re-install the drivers C). Power Supply is not turn on D). Video Card is not functioning properly

A Windows General Protection Fault

What is a GPF? A). A Windows General Protection Fault B). Part of the Microsoft General Procedures For Windows operating systems C). A hard drive with insufficient available space D). Both A and B

Not enough memory is available at the moment

What is one reason for a frozen screen? A). The monitor needs time to warm up B.) Not enough memory is available at the moment C). There is a power shortage D). The ethernet cord is not plugged in properly

Remove any new hardware that may be conflicting with booting the OS.

What is one way to fix a "shutting down" PC? A). Run a virus scan B). Run a malware scan C). Remove any new hardware that may be conflicting with booting the OS. D). Run windows updates

The IEC-320 is not firmly plugged in to the outlet.

What is the MOST likely problem if a computer doesn't turn on when you hit the power button? A). The IEC-320 is faulty B). The IEC-320 is not firmly plugged in to the outlet. C). The IEC-320 needs to be upgraded D). The power connector is out of place.

The number of beeps describe the overall condition of the PC's hardware

What significance do the "beeps" have during the boot process of a PC? A). The number of beeps describe the speed of the RAM Chips B). The number of beeps describe how many BIOS chips there are C). The number of beeps describe the overall condition of the PC's hardware D). The number of beeps describe the quality of the processor

The system will crash

What's likely to happen when Windows' System Resources drop below 60%? A). The system will crash B). The system will overheat C). The system will ask : WS resources is bleow 60%. Permission to terminate non-essential programs? D). None of the above

Both A and B

When trying to update a driver, if there appears to be problems what are a couple of options? A). Unistall the new driver, restart and reinstall again. B). Use the "Roll Back Driver" feature C). Restart the computer D). Both A and B E). Both B and C

The location of a file called BIGBABY.DOC which is located in the gregfoot subdirectory on drive g:

Which answer best describes the following: "g:\progra~1\indexes\mydocs\gregfoot\bigbaby.doc" A). An illegal error from a document called Programming for UNIX, which the word processor, DOS, can't find B). Programming code which defines a small footprint, mini tower PC. C). A line of Grep programming code relating to the bigbaby time constant. D). The location of a file called BIGBABY.DOC which is located in the gregfoot subdirectory on drive g:

AUTOEXEC.BAT

Which of the following contains the PATH variable in an MS-DOS environment? A). PATHSET.EXE B). SETUP.PATH.EXE C). This cannot be set in MS-DOS D). AUTOEXEC.BAT