Uncertainty and Change - Seminar Quiz

________ are persons who act as catalysts and assume responsibility for managing refinement activities Early adopters Free riders Laggards Change agents Whistle-blowers

Change agents

What is the most common approach to addressing resistance to change? Negotiation Participation Education and communication Manipulation

Education and communication

Which of the following is an example of an individual source of resistance to change? Limited focus of change Product orientation Fear of the unknown Structural inertia Employee orientation

Fear of the unknown

Which three-stage model of planned change explained how to initiate, manage and stabilise the change process? DADA syndrome Organisational intervention Inter-group development Lewin's basic change model

Lewin's basic change model

10. Management of a company threatens to close a manufacturing plant in the company whose employees are resisting an across-the-board pay cut. But this threat is actually untrue. In this case which of the following tactics of overcoming resistance to change is being used by the management? Procedural fairness Negotiation Conciliation Manipulation Arbitration

Manipulation

Which of the following reactions from employees is preferable as a response to change? Silence Apathy Resignation Open discussion Increase use of sick time

Open discussion

________ is a collection of change methods that seek to improve organisational effectiveness and employee well being Organisational development Organisational polarisation Operant conditioning Organisational restructuring Action research

Organisational development

It is easiest for management to deal with resistance when it is ________ Concealed Deferred Passive Implicit Overt

Overt

The most common force shaping unplanned change is... The introduction of new technology Response to new government regulation More economic competition Adjusting the size and structure of the organisation

Response to new government regulation

Organisational changes focuses change efforts on which of the following? Planned or unplanned changes Rapid or incremental changes Structure, process or outcome Culture, hierarchical structure or innovation

Structure, process or outcome