Uncertainty and Change - Seminar Quiz
________ are persons who act as catalysts and assume responsibility for managing refinement activities Early adopters Free riders Laggards Change agents Whistle-blowers
Change agents
What is the most common approach to addressing resistance to change? Negotiation Participation Education and communication Manipulation
Education and communication
Which of the following is an example of an individual source of resistance to change? Limited focus of change Product orientation Fear of the unknown Structural inertia Employee orientation
Fear of the unknown
Which three-stage model of planned change explained how to initiate, manage and stabilise the change process? DADA syndrome Organisational intervention Inter-group development Lewin's basic change model
Lewin's basic change model
10. Management of a company threatens to close a manufacturing plant in the company whose employees are resisting an across-the-board pay cut. But this threat is actually untrue. In this case which of the following tactics of overcoming resistance to change is being used by the management? Procedural fairness Negotiation Conciliation Manipulation Arbitration
Manipulation
Which of the following reactions from employees is preferable as a response to change? Silence Apathy Resignation Open discussion Increase use of sick time
Open discussion
________ is a collection of change methods that seek to improve organisational effectiveness and employee well being Organisational development Organisational polarisation Operant conditioning Organisational restructuring Action research
Organisational development
It is easiest for management to deal with resistance when it is ________ Concealed Deferred Passive Implicit Overt
Overt
The most common force shaping unplanned change is... The introduction of new technology Response to new government regulation More economic competition Adjusting the size and structure of the organisation
Response to new government regulation
Organisational changes focuses change efforts on which of the following? Planned or unplanned changes Rapid or incremental changes Structure, process or outcome Culture, hierarchical structure or innovation
Structure, process or outcome
