2020 NCAR 2.0

What is NCAR 2.0's Customer Mode?

A secure portal that allows customers to explore NCAR 2.0's Consultation functionality on their own A customer-friendly mode that allows customers to Learn More, Compare Two ( Nissan models), and/or Find a Match based on features

In the Consultation tile, what does View All Versions allow you to do?

ALL OPTIONS

Which ways can you search NCAR 2.0 for a new vehicle in Inventory?

ALL OPTIONS

Tips shown for feature during the Feature a presentation step:

Are reminders to Dealership staff on how to properly present a feature

Which database(s) does NCAR 2.0 search for customer profiles?

Both Nissan's master database and your Dealer's CRM system (if integrated with NCAR 2.0)

The Consultation tile in NCAR 2.0 gives you access to what content?

Colors, What's New, and Competitors Trim Level Comparisons and Side-by-Side Model Comparisons Model Match (feature-based needs assessment)

In the Consultation tile, what does the Compare Nissan tab allow you to do?

Compare two Nissan models side-by-side

Which of the following are true regarding how a customer can review and complete Feature Selection?

Customers can review on their own at the Dealership while staff is securing paperwork or inspecting the vehicle Dealer can send the customer an email, allowing them to access NCAR 2.0 on their own smart device and complete Feature Selection at ho,e to take Delivery at a future time/date Customer can review feature "shoulder to shoulder" with the Dealership staff anytime after agreeing to take Delivery of the vehicle

Which steps must have been completed before you can access the Feature Presentation section of NCAR 2.0

Delivery Readiness and Feature Selection

What does the Send Vehicle Materials button allow you to do?

Email customers Digital Brochures and Competitive Comparisons Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and Guides for individual models

In the Consultation tile, what does the Colors tab allow you to see?

Exterior and interior views of colors and combinations, which you can rotate to view from all angles Exterior and interior colors Color combinations by trim level

In the Feature Selection section of NCAR 2.0, it is mandatory for you to review all of the "Recommended Features" with the customer.

False

In the Feature Presentation, what is required to satisfy the "Owner Services" section?

Having a conversation with your customer about the benefits of registering for MyNissan Owner Portsl account, and if equipped, NissanConnect Services, as well as checking the box next to "Review Owner Services with customer"

In the Consultation tile, what does Model Match feature do?

Helps you perform a feature-based Needs Assessment Allows customer to select feature that interest them, and then find the models that match

Which items are included with the Feature Selection step of NCAR 2.0?

How-to videos Vehicle-specific Delivery checklist "Learn More" buttons

What are some benefits of the NCAR 2.0 Customer Mode?

It can help them to emotionally connect to the vehicle and "own" it Customers can explore vehicle and key feature on their own It can help keep them engaged during transitional moments in the sales process

After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery that includes links to manuals, guides, and other information?

NCAR 2.0 will email the information to the address provided

Which type of vehicle inventory can be searched in NCAR2.0 on your smartphone?

New vehicles CPO vehicles

What type of customer information can you access using Customer Selection?

Nissan ownership history Service history at Nissan dealerships

Does the Delivery Confirmation document list all of the features equipped on the customer's vehicle?

No, only features selected by the customer are listed

The Feature Presentation list includes:

Only feature selected by the customer, plus additional mandatory conversations not related to a specific vehicle feature

What functionality can be accessed in NCAR 2.0 using a smartphone?

Only non-customer-facing functionality (Customer Selection, Inventory, Delivery Readiness, and Send Vehicle Materials)

Which resources can you email to a customer via the Send Vehicle Material button using NCAR 2.0 on a tablet or a smartphone?

Quick References Guide videos CPO Benefits Owner Manuals & Guides Competitive Comparisons Digital Brochure

What does "Create Lead" allow you to do?

Quickly create a basic customer profile/showroom lead by entering only the customer's fist and last name, along with their email address.

What should you do I'd a Delivery Readiness task cannot be complete prior to the customer Delivery?

Select "no" and add explanation

In the Consultation tile, what does the vehicle's "Why [Model Name] Overview" page show?

The models's key feature in selectable photos that you can tap on the learn more

The Feature Selection step only lists feature linked to the specific VIN entered

True

The NCAR 2.0 Delivery Readiness step can be completed on your smartphone

True

It is possible to see a vehicle's Monroney label using NCAR 2.0.

True. Under Search Inventory, you can select a model and click on the "Window Sticker" link to connect to the vehicle's Monroney label.

Where in NCAR 2.0 can you access your Dealership's Service scheduling portal and schedule your customer's 1st Service appointment?

Upon completion of Feature Presentation, when a prompt offers access to the Dealership's Service scheduling portal In the Owner Services tile

Which of the following information is NOT available for each new vehicle in Inventory

Vehicle invoice

Which of the following is a link included in the email sent to the customer after a Delivery is completed via NCAR 2.0?

eQRG (electronic Quick Reference Guide) How-to Videos

You can research prior model year vehicle in both Consultation and Guest Drive tiles

True

Which of the following information is available in NCAR 2.0 for each CPO vehicle?

Window sticker Vehicle details, including VIN, miles, color, and price Vehicle picture Free CARFAX report

Is NCAR 2.0 available in languages other than English?

Yes, the customer facing areas are. Available in Spanish as well as English for a more customized experience

Is it possible to use NCAR2.0 with an off-site Delivery at a customer's home or place of business?

Yes, with a cellular connection via either jet pack, 4G-enabled tablet, or hotspot from a cellphone

Which of the following practices are recommended when using a tablet with a customer?

Block pop-ups, personal messages, games, and photos Ensure the tablet is adequately charged Know where Dealership Wi-Fi dead zones are located to avoid them Ensure the tablet is clean and undamaged