AMGT320 Final - All Quizzes

The statement "I like movies" reflects the _____ of an attitude.

Affective component.

According to the chief executive officers of U.S. corporations, _____ is a major challenge that managers must overcome to remain competitive.

Anticipating changes in foreign currency valuations.

In the context of Bruce Tuckman's five-stage model of group development, during the forming stage, team members _____.

Are unclear about individual roles and responsibilities.

In the context of understanding human behavior, Kurt Lewin combined internal and external perspectives with his claim that behavior is a function of:

Both a person and his or her environment.

Jean, an HR manager at Clintelcom, is tasked with hiring 10 customer service executives for the company. Which of the following candidates should Jean give preference to?

Candidates with high agreeableness and openness.

In the context of the ABC model of an attitude, the statement "I believe Germans are punctual" reflects the _____ of an attitude.

Cognitive component.

Abraham is a salesman who sells used cell phones as new ones. The phones are repackaged to make them look new. Abraham does not like the idea of concealing information from his customers to sell the used phones and feels that it is unethical. In this scenario, the tension created by this conflict between Abraham's ethical principles and professional pressures is _____.

Cognitive dissonance.

_____ is a cultural orientation in which individuals belong to tightly knit social frameworks and depend strongly on extended families or clans.

Collectivism.

Two of the important process issues in work teams are the managing of cooperative behaviors and the managing of _____.

Competitive behaviors.

Which of the following statements is true of INTRAgroup conflict?

Conflict that occurs within groups or teams is called intragroup conflict. See 13-3: Forms of Group Conflict in Organizations

In the context of the Big Five personality traits, across many occupations, _____ people are more motivated and perform better than others.

Conscientious.

Managers can prevent negative consequences of political behavior by:

Creating an atmosphere of open communication within organizations.

In an emergency situation, such as a life-threatening trauma in an emergency room, a supervisor must be:

Direct and assertive.

A key to recognizing a dysfunctional conflict is that:

Dysfunctional conflict is an unhealthy, destructive disagreement between two or more people. See 13-1: The Nature of Conflicts in Organizations

_____ is the ability to see life from another person's perspective.

Empathy.

_____ has gained increasing attention as a way to prevent medical problems resulting from poor design of workstations.

Ergonomics.

In situations characterized by _____, individuals who make decisions that turn out to be poor choices tend to hold fast to those choices, even when substantial costs are incurred.

Escalation of commitment.

_____ are managers who work in a country other than their home country.

Expatriate managers.

Which of the following powers has the strongest relationship with performance and satisfaction?

Expert power.

Information overload for employees is most likely caused when supervisors:

Fail to filter and disseminate information selectively to them.

According to Charles Spearman, which of the following is the single best predictor of work performance across many occupations and across different cultures?

General mental ability.

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?

Goal differences.

Which of the following is an example of a maintenance function in a group?

Harmonizing conflict between group members.

Individuals with high self-efficacy believe that they:

Have the ability to get things done.

Which of the following statements is true of information power?

It can flow upward from subordinates to managers as well as downward from managers to subordinates.

Identify a true statement about reflective listening.

It emphasizes the role of the receiver in interpersonal communication.

Which of the following best describes eustress?

It is a positive response to challenges that generates energy and motivates an individual to achieve.

Ch.1 Identify a true statement about the internal perspective of human behavior.

It is psychodynamically oriented and focuses on an individual's thoughts and feelings.

Which of the following is a positive consequence of conflict in an organization?

It leads to the generation of new ideas.

Unclear lines of responsibility within an organization are defined as _____.

Jurisdictional ambiguities.

A(n) _____ abdicates the authority and responsibility of the position, and this style often results in chaos.

Laissez-faire leader.

Which of the following is a difference between leaders and managers?

Leaders agitate for change and new approaches, whereas managers advocate stability and the status quo.

Which of the following is an assumption of the bounded rationality model?

Managers develop shortcuts, called heuristics, to make decisions in order to save mental activity.

Which of the following theories gives primary consideration to variables within an individual that lead to motivation and behavior?

Maslow's hierarchy of needs.

Which of the following is an example of a task demand that triggers stress for employees in organizations?

New technologies.

The behaviorist approach to learning assumes that:

Observable behavior is a function of its consequences.

Jeff, a café attendant at Tasty bakery, doubts the freshness of the bread in the bakery and requests his manager for fresh stock. However, the manager overlooks Jeff's concern and instructs him to serve the unsold bread first. In this scenario, Jeff is likely to experience _____.

Person-role conflict.

Which of the following is a difference between power and authority?

Power is the ability to influence while authority is the right to influence another person.

Managers can make the most of Maslow's need hierarchy for success in their teams by:

Recognizing that each individual has a unique set of needs and therefore gearing incentives to meet various needs.

In the context of interpersonal forms of power, charismatic individuals are often thought to have _____.

Referent power.

Devon was in a plane crash and suffered quite a few injuries. Following the incident, he had nightmares about the event, and he was too scared to fly again. He avoided air travel and any discussions about flying or plane crashes. This has helped him cope with the incident. In the context of personality hardiness, which of the following characterizes Devon's behavior?

Regressive coping.

Drake, a technical support executive at Zenk Corp., has good managerial skills and a keen interest in organizing team strategies. This earns him a promotion to a senior position where he manages a team of 40 people. According to Maslow's need hierarchy theory, which of the following needs is fulfilled for Drake?

Self-actualization needs.

_____ occurs when one group member comes to rely on the efforts of other group members and fails to contribute her own time, effort, thoughts, or other resources to a group.

Social loafing.

NatePhones is a leading manufacturer of smartphones. The company announces the launch of its new product by the end of 2018. This leads to conflict between the company's marketing and production teams. The production team argues that the new product cannot be completed by the end of 2018, while the marketing team argues that the launch of the new product after 2018 will minimize the company's competitive advantage. In this scenario, the structural factor for conflict among the two teams is _____.

Specialization.

_____ combine the stability of managers with the visionary abilities of leaders in a synergistic way.

Strategic leaders.

Which of the following is true according to the cognitive appraisal approach to stress?

Stress is mostly determined by an individual's perception.

Managers should stimulate functional conflict when their group:

Suffers from groupthink.

Emotional intelligence is referred to:

The ability to control one's emotions and perceive emotions in others.

The marketing team at StickCo. lures customers through its massive advertising campaigns. Lately, however, the team has started using negative advertising. Mikel, a member of the team, does not like this new approach and begins questioning his superiors. He advocates for an ethical method of functioning. In the context of team diversity, which of the following basic styles does Mikel exhibit in this scenario?

The challenger.

The Yerkes-Dodson law indicates that:

The greatest performance benefits from stress are achieved in the mid-range of the Yerkes-Dodson curve.

Classical conditioning has limited applicability to human behavior in organizations because:

The human capacity for decision making can override simple conditioning.

Daisy, a programmer at AITech, receives the Best Annual Performer Award for 2017. Daisy's manager, Lucy, feels that Daisy's success is a result of her desire to excel at work. Which of the following perspectives for understanding human behavior does Lucy use to explain Daisy's behavior?

The internal perspective.

Which of the following is true of attitudes?

They are closely linked to behavior.

Which of the following is an advantage of including self-evaluations in 360-degree feedback?

They make evaluation interviews more constructive.

In the context of inspirational leadership theories, which of the following is true of transformational leaders?

They rely on their personal attributes instead of their official position to manage followers.

Which of the following encourages groupthink?

Time constraints.

Which of the following is true in countries with high power distance?

Titles are used.

_____ is a personality theory that advocates breaking down behavior patterns into a series of observable characteristics in order to understand human behavior.

Trait theory.

Which of the following is true of INTERgroup conflicts?

When conflict occurs between groups or teams, it is known as intergroup conflict. See 13-3: Forms of Group Conflict in Organizations

In the context of followership, _____ are the most dangerous to a leader because they are the most likely to give a false positive reaction and give no warning of potential pitfalls.

Yes people.