BA 100 WSU Exam 2

Machine Vision

is the technology and methods used to provide imaging-based automatic inspections and analysis. It uses a camera to view an image, applications include Positioning, Identification, Verification, Measurement, and Flaw Detection.

POLC Framework

planning: goals, objectives, strategies and plans organizing: structure and human resource Management leading: motivation, leadership, communication, Individual and group behavior controlling: standards, measurements, comparison and actions

SWOT analysis

strengths, weaknesses, opportunities, threats - used at the begining when you start to understand the problem you are trying to solve. and where we want to go and our goals

Machine Learning

the general capability of computers to learn

Cloud Computing

the practice of using a network of remote servers hosted on the internet to store, manage, and process data. rather than a local server or a personal computer

Human Resources Management

the specialized function of planning how to obtain employees, oversee their training, evaluate them and compensate them

offshoring

transferring a part or all of a business function to a facility in another country

HR key functions

Aligning the workforce with business requirements: matching the right employees to the right jobs at the right time. Creating safe workplaces: making sure all employees share the responsibility of not mistreating another co-worker in a way that can psychically or psychological harm them. Ensuring fair treatment and equal opportunity: companies must make sure employees are treated fairly and given equal opportunities. (fairness in recruiting, transparent and inclusive networking opportunities, fairness in project assignments and promotion opportunities, fairness in compensation) Promoting employee well-being: managers need to be on look out for employee burnout (physical and emotional exhaustion)

Value Chain

All the elements and processes that add value as raw materials are transformed into the final products made available to the ultimate customer

Kinsbi SWOT

S: high quality socks, larger market presence, economically friendly W: decreasing sales, high cost of production, only one made of transportation O: outsourcing success, sell globally, improve online presence T: bankruptcy, product image decrease, high competition internationally

Kinsbi Case Analysis

WHO: KinsBi Management WHAT: They are unsure if adding new low end socks will make them more money or not. unsure if they should go offshore for some and all of their sock production to a foreign country WHY: high production cost, currently only one factor, Sales are declining, customer have been valuing lower prices over higher quality socks

Leslie Stowe Fine Foods:

WHO: Leslie Stowe WHAT: simple tasks are taking too long, looking for an ERP program to replace their current one WHY: communications between managers was getting hard, everything was does manually WHEN: as soon as possible

St. Martins Case Analysis

WHO: Mike odiotti and Judy Seiberlich WHAT:Challenges related to students, teachers and administration students —> 26% of the senior failing to graduate, and multiple cases of students be later in pervious years Teachers —> a tendency to place most of the blame for poor performance on students Administration —> a limited focus on empowerment and accountability for both students and teachers WHY: WHEN:

Coda Coffee Case Analysis

WHO: Tim and Tommy Thwaites WHAT: to sell ethically sourced coffee, affordable production and distribution process, WHY: fair to customers, growing their customers base while also ensuring the product comes from fair-trade growers WHEN: needs to be immediate due to the high important of showing customers that they have proven claims for their products coming from the farms

Ritz Carlton Case Analysis

WHO: William B Johnson and Pat Mene the Vp of Quality WHAT: getting complaints from customers, What defects were the most problematic and what caused them? Improve quality of the hotels WHY: brands needs to address the biggets problem and start at the root to fix their problem WHEN: not completely urgent

Pareto Chart

a bar chart on which factors are plotted along the horizontal axis in decreasing order of frequency. (Example is Ritz Carlton case)---> they had guest issues and wanted to see the biggest issue on where to start. can be used in manufacturing and service. focus on the 80% that are the problem and there will be a big impact. Blue line: tracks number of times there was a certain complaint. Red Line: tracking cumulative percentage.

artificial intelligence (AI)

a computer system performing tasks that normally requires a human intelligence. such as visual perception, speech recognition, decision-making and translation between languages

supply chain

a set of connected systems that coordinates the flow of goods and materials from supplies all the way through to final customers

organizational culture

a set of shared values and norms that support the management system and that guide management and employee behavior

Blockchain

a type of ledger in which each new transaction is captures in a "block" which is then appended to the pervious block in a continuous chain

Outsourcing

contracting out certain business functions or operations to other companies

three phases involves in managing the employment life cycle

evaluating staffing needs, recruiting new employees, and managing the final phases of employment in retirement or termination

Multi-attribute decisions

example: refers to making preference decisions by evaluations and prioritizing a limited set of alternatives based on multiple conflict attributes (example used is Kinsbi Case)

internet of Things

examples: smart home security systems, wireless trackers, wireless internet, and Smart watches/phones. ability to transfer data over a network without requiring human to human or human to computer interaction.